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Rated 5 out of 5 stars

I came to BillHero via Choice magazine. Over the past couple of years, my lifetime savings tally is up to $2,156.08! I’ve set it up so that my “bother” threshold is $50, so any savings they find f... See more

Company replied

Rated 4 out of 5 stars

Gas is too complex for busy consumers to do a comparative cost analysis, shame on the suppliers for the complexity, but Bill Hero saves me the grief. Electricity is "milk from the same cow" so w... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Bill Hero for two years now and their service is absolutely amazing. They help you with finding the best energy retailer with the most convenient rates. All you have to do is subsc... See more

Company replied

Rated 5 out of 5 stars

If you are like me, making your own comparison of energy providers is frustrating and time consuming. I don’t understand the identification terms used in the industry or how to work out the “deals” a... See more

Company replied

Company details

  1. Price Comparison Site
  2. Energy Supplier

Written by the company

Bill Hero guarantees to save you money on your energy bills. We'll automatically monitor every bill for you, compare each bill against every plan from every retailer across the entire market, and then help you switch whenever you can save. You'll save money without even thinking about it. Welcome to Savings as a Service ❤️ from Bill Hero.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

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Rated 5 out of 5 stars

I came to BillHero via Choice magazine

I came to BillHero via Choice magazine. Over the past couple of years, my lifetime savings tally is up to $2,156.08! I’ve set it up so that my “bother” threshold is $50, so any savings they find for me over that, they let me know. They offer a fantastic service that handles all the switching for you for a $25 fee.

February 24, 2026
Unprompted review
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Reply from Bill Hero

Thanks for the review June, its great to see how your savings have stacked up!

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Rated 5 out of 5 stars

Money saver

I have been with Bill Hero for a while and have not complains whatsoever
The only regret is that I didn't start with them earlier
I have gas and electricity, I pay $75 a year, money well spent as I have saved almost $3000 since I started using their service
I don't change my energy supplier every month, I have set my threshold at a certain amount and once a new offer is higher, I swap
Easy, fast and simple way to save our hard earned money
Thank you Bill Hero

July 4, 2024
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks for the review, Chris!

Rated 1 out of 5 stars

Sighed up to Billhero

Sighed up to Billhero
DONT WASTE YOUR TIME
Sent all my info to bill hero and was sent two providers supposedly offering better deals
Cannot scroll the providers site for offers to see how they compare with my provider, you have to call the providers
Called one of the recommended providers was give a hard sell and they asked me to change my tariff code. Asked why I had to change my tariff and why the provider cannot change the tariff code and was told had to be done by my current provider
Called my current provider and was told this is unusual and would be knocked back by the wholesaler
Negotiated a better deal with my current provider
You cannot contact billhero for a refund or have your data deleted (no phone number that works, emails go unanswered or through to the AI bot with no answer)
Waste of time and space

In your reply you ask to contact billhero on the following email: hello at billhero.com.au
I have tried this email numerous times as I stated earlier and have still not had a reply
I was not the person asking to change my tariff code it was the provider who asked me to change the code
No reply from billhero reference deleting my data or a refund
I stand by my review and it is warranted

June 15, 2024
Unprompted review
Bill Hero logo

Reply from Bill Hero

Hi Bob, your complaint here is unwarranted.

Bill Hero sends results that cover *every* alternative plan for you, not just two of them. Typically, there are about 50 alternatives for each bill compared!

Every retailer has its own mechanism for onboarding new customers, but all of them support online signups. You do not have to call the retailer.

I'm sorry that you received a 'hard sell' when you called one of them - of course Bill Hero cannot influence or control that.

I'm also sorry that you could not change your tariff type as you wanted to. Changing tariff type is different and more complicated than simply changing retailer.

Tariff assignment is controlled by your distributor, and there are rules and policies that restrict the tariff types that you're eligible for.

The reality is that no distributor will let you migrate back to a single-rate tariff, which is what it sounds like you wanted to achieve?

If so, then your current retailer is absolutely correct that this request would most likely be knocked back.

These are just the plain facts of the retail energy industry, and Bill Hero cannot change them for you.

We do provide refunds under our Savings Guarantee where warranted, and if you qualify for the refund, we'll happily provide that for you too.

Please contact our support team at hello@billhero.com.au for further assistance.

Rated 1 out of 5 stars

Don't waste your time and money

I have paid my money for a subscription, sent three invoices over time and each time I have to chase them for a result, with the last one I still do not have a result, despite them saying they will call me. I have sent emails to them and still no reply. I have asked for my money back and still no reply. Do not waste your money or time with this organization.

June 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Getting the best energy prices!Using…

Getting the best energy prices!Using Bill Hero makes managing my energy cost easy. I was recently caught out by my energy retailer switching to the "Default Offer", which meant I would have been worse off by $150 per year on my gas bill alone. I was alerted by Bill Hero and was able to switch to a better plan with just one email. Likewise, I definitely recommend Bill Hero!

January 17, 2024
Unprompted review
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Reply from Bill Hero

Thanks for the review Grant!

Rated 1 out of 5 stars

The plans bill hero recommends don't exists

The plans bill hero recommends switching to don't exists.
For several months now I'm getting emails that bill hero is saving me money which is a lie.

December 7, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

The #1 ranked plan for you does exist and does represent genuine savings for you. In this case, the retailer does not display it on their own site by default for your location, because you're on a less common tariff type.

We could have explained this and directed you to the relevant plan on the retailer site had you contacted our support team instead of making this incorrect assertion and unwarranted negative review in this public forum.

Rated 5 out of 5 stars

A good way to save.

Yet again Bill Hero has saved me money on my power bill. The process of changing energy providers was painless, and my decision to use a different provider is justified every quarter.

October 24, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks for the review John!

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Rated 5 out of 5 stars

Happy with ongoing savings

I have been using this service for about two years since it was recommended to me via my Choice Magazine membership. I believe the critical difference between this and other comparison sites is its independence. I pay the subscription to sustain its business model, but that money is more than offset by its ongoing savings on bills over time.
It completes the financial analysis on my behalf and makes periodic recommendations for me to consider as savings hit a particular threshold that I nominate.
Overall, I’m happy with the service. I only wish the churning process could be somewhat streamlined. But that’s not Billhero’s issue. It’s just how the system works.

September 25, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks for the review Noel! Stay tuned for some additions to the Bill Hero service, including managing the switch process for you!

Rated 5 out of 5 stars

Subscribe to save

Bill Hero is saving me heaps of time and money in the past 12 months analyzing my electricity account and providing instantaneous feedback on any possible savings. Excellent service totally worth the subscription.

September 23, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks for the review Eddie!

Rated 5 out of 5 stars

Saving again

As usal Bill Hero found me the best plan. I switched and now I'm saving. Thanks Bill Hero

September 6, 2023
Unprompted review
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Reply from Bill Hero

Nice one Emile! Thanks for the review!

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Rated 5 out of 5 stars

Bill Hero is the best

Bill Hero is the best. They review your bill and make sure that you are on the lowest rates. The fact that they compare the entire market without alliances is most important. Even if they don’t find you a saving they give you the confidence you’re on a competitive plan.

August 30, 2023
Unprompted review
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Reply from Bill Hero

Thanks Edward! Glad that you're enjoying Savings as a Service!

Rated 5 out of 5 stars

Great Value & Service

Been a subscriber of Bill Hero for about 5 months now....Highly recommend..
Bill Hero makes it easy, email your account they review and get back very quickly and advise to stay or go..if go they give options..
With big price increases and complicated charging systems which are not universal to all retailers makes it very time consuming and complicated to compare.....Bill Hero does it for you and you'll save more over the year than the subscription cost...
Thanks Bill Hero

August 21, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks Lee!

Rated 5 out of 5 stars

Every now and then

Every now and then, something great comes along, for us, it was Bill Hero. The subscription is such a small price to pay for Bill Hero's proactive monitoring of retail pricing in the Australian energy market. We have saved so much more than the subscription price in just 6 months with virtually no effort on our part. Bill Hero does all the hard work comparing vendor prices. It is a great service!

August 7, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks for the review Rob!

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Rated 5 out of 5 stars

BillHero provides a truly excellent…

BillHero provides a truly excellent service. The subscription paid for itself within the first couple of weeks and I’m regularly advised of cheaper plans as they become available. Outstanding!!!!

August 4, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks Paul!

Rated 5 out of 5 stars

Awesome service, highly recommended!

I’ve been with Bill Hero for two years now and their service is absolutely amazing.
They help you with finding the best energy retailer with the most convenient rates.
All you have to do is subscribe, upload your last energy/gas bill and they will show how your bill is ranked against all the relevant publicly available energy retailers plans.
They’ve just found a cheaper option for me which is going to save me more than $180/year in electricity bills.
Absolutely recommended!

August 2, 2023
Unprompted review
Bill Hero logo

Reply from Bill Hero

Thanks Manrico!

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