While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits,... See more

Company replied

Rated 5 out of 5 stars

Billo Team, I hope this message finds you well. I just wanted to take a moment to express how impressed I am with your platform. Billo has been incredibly easy to use and has truly streamlined... See more

Company replied

Rated 5 out of 5 stars

Our experience with Billo has been amazing! Here's why: 1. Extensive list of creators to choose from 2. Turnaround time of the videos has been 24-48 hours which is amazing 3. Billo customer ser... See more

Company replied

Rated 5 out of 5 stars

Everything is just so simple. Connecting with these brands makes things extremely easy. You know exactly what you're getting into even before you apply and when you're accepted, you don't need to... See more

Company replied

Company details

  1. #8 of 10 best companies in Video Production Service
  2. #23 of 46 best companies in Internet Marketing Service
  3. #21 of 31 best companies in Online Marketing Agency
  4. #77 of 125 best companies in Online Marketplace
  5. #199 of 340 best companies in Software Company

Written by the company

Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.


Contact info

4.2

Great

TrustScore 4 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This app/company gave me such an…

This app/company gave me such an amazing opportunity to advance in my field in my industry they also are a great resource for brands to get cheap but high-quality videos for the companies marketing department!

July 12, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for sharing your experience! 💜 We're truly glad to hear that Billo has given you opportunities to grow in your industry, and we appreciate your kind words about the value we provide to brands. Our goal is to make high-quality, creator-made content accessible and effective for businesses while supporting creators like you every step of the way. We're grateful to have you in the community! 🌟

Advertisement
Rated 5 out of 5 stars

I am loving this new side gig

I am loving this new side gig! It’s allowed me to make to make extra money for my family, grow in my editing skills and build confidence in my content creation ability!

May 21, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your kind words! 💜 We're thrilled to hear that Billo has helped you earn extra income, sharpen your editing skills, and grow your confidence as a creator. Your growth and creativity are exactly what we love to support! We’re grateful to have you in the community and can’t wait to see more of your amazing work. 🌟

Rated 5 out of 5 stars

A Great Platform for Creators!

As a creator, this platform has been a great place for me to experience ugc jobs with some great companies!! BILLO has provided lots of tips and tricks, and support is there to guide the creator through any issues!!!

May 11, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you for your awesome feedback! We're thrilled to hear you've had a great experience with BILLO and that our tips and support have been helpful. Keep up the amazing work!

Rated 5 out of 5 stars

Immediate services and acquit…

Immediate services and acquit information in aiding with any brand issues. Great 👍🏾 job looking forward to continuing services for Billo providing engaging and informative content for future clients.🤩

May 5, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your kind words — they mean a lot to us! We're looking forward to seeing more great content from you!

Rated 5 out of 5 stars

Billo is a great platform!

Billo provides amazing customer service and always has your back. As a creator, I appreciate their prompt responses. The jobs they provide for creators are amazing. They are professional, kind and allow flexibility for creators to do their job- create fabulous videos for brands. I love working in this platform!

April 21, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your amazing feedback! We're thrilled to hear that you feel supported and valued as a creator. It means the world to us to know you enjoy the platform and the opportunities it brings. We love having you as part of the Billo community!

Advertisement
Rated 5 out of 5 stars

Great place to find professional UGC…

Great place to find professional UGC creators!

April 17, 2025
Unprompted review
Billo logo

Reply from Billo

Thanks so much! We're glad you're finding top-notch UGC creators on Billo—connecting brands with great talent is what we're all about!

Rated 5 out of 5 stars

Billo makes it so easy to get answers…

Billo makes it so easy to get answers to your questions and to be able to talk directly to the brands right on the app. Also, their customer service help is incredible. Whenever I have a problem I reach out and someone always gets back to me right away.

April 8, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your kind words! We’re happy to hear that you’re enjoying the app and finding our customer support helpful and responsive. We’re always here to make the process as smooth as possible!

Rated 1 out of 5 stars

They are a scam

They are a scam. They do not help you get the creatives as you want. If you want the flexibility to edit and have your creative edited, then BILLO is not the place. Stay away - terrible customer service

November 21, 2024
Unprompted review
Billo logo

Reply from Billo

We're sorry to hear about your experience. At Billo, we aim to provide great service and creative flexibility, and it's clear we fell short in your case. Your feedback is appreciated as we continue to improve our service.

Rated 5 out of 5 stars

As a creator

As a creator, the support Billo provides is NEXT LEVEL! They are always there to help in a timely, thorough manner- I always feel like they have my back with kindness + clear, quick support!

April 2, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for the kind words! We're thrilled to hear you've had such a great experience—our team is always here to support amazing creators like you!

Advertisement
Rated 5 out of 5 stars

Love Billo and it's offerings!

I've just started my UGC journey and am very appreciative of Billo, it's instruction, quality expectations, and opportunities. I've just completed my first job and LOVED it. Thanks, Billo!

March 9, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your first job and are finding value in Billo’s guidance and opportunities. We look forward to seeing all the amazing work you'll create!

Rated 5 out of 5 stars

2+ Years as a Premium Creator

I have been a Premium Creator with Billo for over 2 years and absolutely love working with them. The platform is easy to use and just keeps getting better! Whenever I’ve had an issue they’ve always taken great care of me and everyone I’ve dealt with has been amazing!
They also have a lot of jobs to apply to, so it is very possible to be a Creator full time.
My only request is to increase the pay per video. Inflation has had a sharp rise over the last two years, so an increase could help retain the great Creators.
Thank you Billo! 🙏

March 10, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you've enjoyed working with Billo and that the platform continues to meet your needs. We truly appreciate your loyalty over the past two years. Your suggestion regarding the pay increase is definitely something we’ll take into consideration as we work to improve the experience for our creators. Thank you for being such a valuable part of the Billo community, and we’re excited to continue supporting your growth as a creator! 🙏✨

Rated 5 out of 5 stars

I have been working with Billo for 5+…

I have been working with Billo for 5+ years! Their customer care is AMAZING and the content we have received has been fantastic over the years. I would highly recommend it.

March 6, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you for your amazing feedback and 5+ years with Billo! We're thrilled to hear you've had a great experience with our customer care and content. Your recommendation means a lot to us! 🙏😊

Advertisement
Rated 5 out of 5 stars

Billo has so much to offer!

Billo has a ton of video projects posted, and organized by categories. Once you get awarded the project, things move fast, from script approval to feedback on the video, easy changes if any, and done. Plus payment comes quick!

March 3, 2025
Unprompted review
Billo logo

Reply from Billo

Thanks for sharing! We’re thrilled to hear you’re enjoying the fast and smooth process, from project to payment! We look forward to more collaborations with you! 🙌😊

Rated 5 out of 5 stars

Our experience with Billo has been amazing

Our experience with Billo has been amazing! Here's why:
1. Extensive list of creators to choose from
2. Turnaround time of the videos has been 24-48 hours which is amazing
3. Billo customer service is top notch - very flexible, understanding and willing to help with any request.

I read some negative reviews which honestly, I do not understand. Billo has no control over the performance of your ad, the brand owner needs to select the right brief and creator and execute in social.

When you type in the brief - be specific with the VO and how you want to creator to film.

February 17, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your thoughtful review! We're thrilled to hear that your experience with Billo has been positive. We truly appreciate your recognition of our diverse creator selection, fast turnaround times, and excellent customer service. We also agree that clear briefs and the right creators are key to success. Thanks again for your trust, and we are always here if you need assistance!

Rated 5 out of 5 stars

great finished product

Lots of creators to choose from. Once a creator was chosen and the product was received, the video was made quickly and the result was great

January 24, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our platform and that the video turned out great. We take pride in offering a wide range of talented creators, and we're glad that you found the perfect fit. We look forward to working with you again in the future!

Rated 1 out of 5 stars

Unethical business practices, stay away

If you buy a package, your funds expire, no extensions allowed with out them scamming you for your own money. Since when does money expire? Greedy and unethical company.

The work we got from Billo was always mediocre and none of the couple thousand we spent with them ever actually did well.

There is no actual customer support and it's just copy and paste responses. There is so many UGC companies to work with. Billo doesn't deserve to be in business.

January 20, 2025
Unprompted review
Billo logo

Reply from Billo

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our refund policy, which includes the expiration of funds, was agreed upon at the time of purchase, and we aim to be transparent about this during checkout.

We regret that the content didn’t perform as hoped, and we’re constantly working to improve quality. We’re also focusing on improving our customer support to ensure more timely and personalized assistance.

We appreciate your business and will take your feedback into account as we continue to evolve.

Advertisement
Rated 5 out of 5 stars

As a business owner

As a business owner, managing multiple aspects of a brand can be overwhelming, especially when it comes to creating high-quality User-Generated Content (UGC). That's where the Billo app has truly been a lifesaver!

The platform makes the process of sourcing UGC videos from talented creators incredibly seamless. From the intuitive interface to the wide range of creators available, Billo has streamlined the way I get authentic, engaging content that perfectly represents my brand.

What I love most about Billo is the simplicity and control it offers. I can outline my vision, provide clear instructions, and review the videos with ease. The turnaround time is fantastic, and the quality of the content has consistently exceeded my expectations.

Thanks to Billo, I can focus more on growing my business while leaving the creative magic to their talented community of creators. It’s been a game-changer for our marketing strategy, and I highly recommend it to anyone looking to elevate their brand with professional yet relatable UGC.

Thank you, Billo, for making my life so much easier!

December 28, 2024
Billo logo

Reply from Billo

Thank you for the kind words! We're thrilled to hear that Billo has made your content creation process easier and more efficient. It's great to know that our platform has helped elevate your brand—your success is our success!

Rated 5 out of 5 stars

excellent service

excellent service. I advice people try, amazing

November 12, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We really appreciate it!

Rated 4 out of 5 stars

I like the creator variety and the…

I like the creator variety and the quick turnaround time.
Good value for many. The platform could be improved in terms of UX/UI

November 2, 2024
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We are working hard every day to meet expectations like yours and we want every experience to be “five stars”!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look