Billo Reviews 515

Worst customer service ever. They claim to have live chat, but no one is ever online, no matter what time you try. Even worse, it takes them over 2 business days to respond to anything—if you're lucky.

As for their so-called 'Premium creators,' almost everyone on the platform claims this status just to charge an extra $50, yet most of these 'Premium' creators can't even produce usable audio.

This platform started out great a few years ago, but now it's a complete disaster. If you're considering working with them, don't. Try another platform instead

Very easy UX – everything is super clear.
And when I had a problem, it was solved in minutes, bravo!

Super buggy system and when you report it, they either say they're aware of it already or that they've fixed it (which they haven't). Makes it very hard to find the right creators for projects when you can't view the ones you've hired before or marked as favorites. Because of this, we've had to request assistance from support for our last few videos, and response time is slow and only via chat/messages. Additionally, the entire UI is a little confusing and clunky. The only reason I'm giving it a 2 is because we have had a small handful of good creators out of this platform (but we've also ended up with some not so great ones). We're using up the rest of the credits in our "bank" here and then will be finding a new platform.

This app is great for starters however we get paid absolutely nothing compared to the cut they make on top of that I’ve had a lot of issues with brands not communicating With me and then leave bad reviews after putting in many attempts to reach out to them and Billo always takes the brands side over the creators. I recommend looking elsewhere once you build a portfolio $40-$70 is ridiculous for a 30-60 second video

It was our first time utilizing Billo for our Amazon Store/Social Media. Lots of talent with a wide selection of creators. Needed a little guidance with the platform based on our various videos we needed. Billo responded quickly through their Chat and helped us meet our goals. Our Amazon consulting/marketing group highly recommended that we utilize Billo to create a library of video's to help boost awareness of our product line. If I had to utilize a local video production studio and source various locations it would have added significant time to get these to market...not to mention significant production costs. Best value for the dollar. We will continue to use Billo for all our social media content.

Here’s why they’re a 3.7/5 stars. They are extremely overpriced, do not provide customer service via phone, and they charge a $50-$189 premium PER VIDEO on top of the $99 base rate, for a 15 second video. They will lie to you and state that the premium is $50 per video, but inside the platform, you’ll see +$189 under each selection, so you’re paying about $288 per 15 second video. The premium creators are the ones that have a higher rating, as many “regular” creators on the platform only have a 40% completion and satisfaction rate, which is very poor. So you reluctantly have to spend $189 over budget for EACH video.

It’s a classic Bait & Switch company. I’ve already asked for a refund for my subscription.

Billo's customer service is fantastic! Our assigned agent, Victoria, has always been there to help and is highly effective.

There is a good selection of opportunities as a creator. Great for getting started and for more experienced creators. The staff is extremely helpful with any issues I’ve run into. They respond quickly and professionally.

The Billo team, specifically Lailah, is always very helpful when I need some thing. It makes me feel supported as a creator on the app!

ABSOLUTELY MONEY MAKING SCAM!!! I am a UGC creator myself and i have worked with some of the worlds biggest brands & I am absolutely shocked at the experience i had with Billio. The 'premium' creator i worked with was absolutely terrible with no creativity what so ever, out of 90 seconds she displayed our product twice in the whole video. It sounded super ad like and she did not follow our brief. My advice? Go to CLIP UGC or Fiver to get more professional creators.

They are scams
They are scams. We purchased a package for over $3k. First, they increased the video price by over 60%, then the package was gone, and now no one is responding. They are really good at taking the money, but after that, everything is horrible. Stay away from them. We are contacting the bank and filing a lawsuit.

The concept behind Billo is fantastic. Unfortunately, Billo is seriously poor from a user experience (UX/UI) perspective. Users should not find it so difficult to use the platform for the first time. I'm currently ordering my 3rd and 4th videos, and it's taken me a week to get my head around it. Regardless of your opinion, a user like myself shouldn't find it so difficult to navigate/take my intended action. Hopefully, the next UX sprint will be a complete overhaul, or I simply won't use it again.

I’ve been loving working with Billo and the companies who use the app for 3 months now. It’s been a great experience and a fun way to make extra money too. I would recommend this app to any company or creator. 10-10!!!

I’ve been working through Billo for over 2 years now and have absolutely loved it! It has allowed me to work independently for over a year and a half. I’ve gotten to work with super cool brands and Billo makes the video creation process easy. It’s great having their support team to deal with all the logistical things where I can just create the videos. The only reason I put 4 out of 5 stars is because the downside of using Billo as “the middle man” is that the payouts are a bit low comparatively.

Customer support is lacking. The way we order our videos continues to change.

I’m a Billo creator and I absolutely love everything about this app and the staff!

Amazing platform. I love Billo.

It has been great. I’ve learned a lot about creation and how large my imagination can get. I highly suggest being patient and keeping things simple and you will find Billo is as good as it gets.

Great for creators. I’ve been a creator on Billo for about a year and have had a great experience. It’s easy to apply to create content for brands, they have a good variety of brands, and the process of uploading content is easy. Payment is always made on time and customer support has always gotten back to me same day to resolve any issues.