Billshark Reviews 116

DO NOT USE THIS COMPANY!!!
First, I originally left positive feedback for this scam company. Now, not so much. I was told that they lowered my Xfinity/Comcast bill by $48.00/mo. for 1 year. After a couple of months, my bill is still the same. I contacted them and was asked to send in my bills for Feb., March and April. I sent the top page with the amount. That was not good enough. I had to email the entire bill. Why? I don't know. The total savings was $576.00. They then take 40%= $230.40. I have to hope I get refunded. However, I used paypal and I have it in writing that they will refund my payment.

They “Negotiated” my AT&T cellular bill. All that was done was removal of an add on. Hardly worth paying $98 for. Absolute scam. Please avoid this company for they will only do what you can do for free on your own. Even after I told them to leave everything alone I still get charged because there is “savings” even though I’m not accepting their changes.

Total scam. Billshark invoices based on a percentage of the “savings” they negotiate on your behalf. In my case, Billshark is claiming that they saved me a ludicrous amount, and they are unwilling or unable to give me a list of where their calculated savings are coming from. My negotiated bill is within $10 of my previous bill, but they are claiming they saved me $600. I’m being invoiced for several times more than the change to my bill, and Billshark cant back up where their numbers are coming from. As far as I can tell theyre totally made up.

EDIT: Their reply below is also totally false. Yes their pricing structure is clear and they did send me a breakdown of their numbers, but their numbers are 100% demonstrably incorrect— theyre looking at the incorrect values. They can just say they saved you $5000 and theres nothing you can do about it even if its not reflected in any statements or future billing projections. Their customer service also just stops responding, and they refuse to escalate internally. Their “escalations” are just transferring you to another front line service rep. Stay far away.

Do not use. They'll sit and sit on your claim until you forget about it and then completely ignore what was asked and Make-up absurd savings so they can charge you whatever they want.

Update to their response:
In regard to their response below, they didn't respond... it's been a while now, but I believe well over a month or even several months before they took any action. I figured nothing was happening with their service and then they proceeded without consulting me further and did something I did not ask for at all. They basically did the opposite of what I wanted done and then tried to charge me nearly 500$ for it.

I responded many, many times to them, called them on the phone a number of times, etc. as well as fought with my bank and neither would reverse the charges. Bank has some contract with them direct, so be careful.

For several years these sleezy people pretend to be customers or potential customers for our business.

They send requests for customers that do not exist. I have emails (spoke on phone as well) H. H....S (no longer with you guys) over there, who promised the harassment and sleezy behavior would stop.

As a point of order - we never discuss customers' accounts with strangers and have never actually had a bill shark discuss an actual customer.

I see from the real reviews for Bill Shark - you guys rip off your customers.

Really sleazy. I will reach out to management again.

They saved me a one time $5 on one phone bill and charged me $2 for it after forcing me to change my pin even though it was working for me just fine.

Not worth my time or money at all.

I used them to lower my bill 2 years ago. They renegotiated again 2 years later without contacting me and are trying to bill me.

I'm currently unemployed.

There's no way I'm paying for something I did not ask for and was not contacted beforehand.

Total effing scam. I saw them with Consumer Reports as a "member service" to "negotiate" a lower internet bill with Mediacom. All they did was sign me up for more services that included an "introductory rate"- set to dramatically increase after a year - and more equipment to rent. They didn't "negotiate" anything!

Well, just keep in mind that if you negotiate the same bill as you request BillShark to do and get the better of the two negotiations, you're still obliged to pay. I do not agree with this, don't see how it's even the slightest bit fair, but this is how they do it. My suggestion is to ask the BBB for help if ever you need to, with BillShark. It's expensive and they don't care who got the best negotiation, you're going to have to pay them.

They reduced the bill by canceling services, something anyone can do. Then take 40% for two years. the point of hiring them is negotiating a lower bill while maintaining current level of service. Any idiot can save me money by canceling things.

Stay away from bill shark and Albert banking app. They make it easy to get an advance and make it seem like they can save you money. They make it hard to cancel. They prey on desperate people trying to feed there families. Them come to find out you owe then for the whole year of savings that you could have got yourself. Do not use these apps. Just call yourself and you will save a lot more.

Read the terms of service... A very bad company to do business with. I fully expect to have a postcard in the mail for a class action lawsuit in a year or two.

Went to cancel their service, but no one answered the phone, then it's too late when my call was returned... Now I'm left paying an invoice to them and still canceling cable.

Why oh why didn't I read the reviews here before dealing with this untrustworthy company? They got me through Mint -- another service I have since cancelled. I mistakenly believed Mint would put some effort into vetting the companies they recommend to customers, but there is absolutely no way anyone at Mint has ever even looked into this place.

So Mint says hey you can save some money, you want to have some of your bills negotiated lower? sure man, look at Comcast. Okay, please provide your account number and login info. Me: okay here is account number, I do not have login info available. Mint app: We're sorry, this bill cannot be negotiated without login info. Me: ok fine, I should probably call them myself anyway. Forgets company exists.

Next, a text from a billshark person, hey whats'up, I'm negotiating your bill, you want a contract? uuh, no, and what deal you mean, please explain. Next: Comcast thanks you, here's your new rate.

Call Mint: sorry you have to call billshark, they are a third party and we cannot communicate with them on your behalf (lies, since they are happy to pass them your credit card info).

Billshark: you agreed to this, shoulda read the fine print, have a nice day.

Comcast: We dunno, we got a text from this random number asking for the discount and I'm not sure how but someone applied it to your account. Uhm, ok, I have 2-factor authentication turned on, so how is that even possible? Comcast: No idea, but can I get your info so I can get you verified? (Go figure, I have to jump through hoops but these guys just take a text from anyone? Remind me to text them to sign my annoying neighbor up for all the expensive services).

Billshark: guess what I spoke to my manager and I will give you a few extra days to cough up the full amount of $600 that I say I saved you but no, I will not provide you with any proof. We really do hope to make all of our customers happy.

Never again.

They are NOT honest with you. They charged a card I have NO CLUE how they got access too. Their customer service refuses refunds of any sort. They sent me an invoice to pay, only to charge a random card I never use a day later for the full amount. Beyond frustrating.

This company will scam you! They ask for your information all up front and a card on file while saying they won't charge it. If they even check on savings for you they will charge you. I tried to get them to stop and even reported them to my bank. But the digital signature when you click on box gave them access to my card! They are a scam and will charge you a large amount and not save you money.

Its a scam. They overcharge you for a large period of time without any option to negotiate.

Stay away

Very poor and rude customer service. Andrea tried to bully me and was very rude, calling me names. Billshark charged me for services not rendered. They claim they negotiated a bill, but when I call Directv, they have no record of any negotiation. THIS IS A SCAM

Awful company dude. Avoid at all costs. I wanted my bill lowered so signed up. Then I saw they were going to make me pay, so I ended all communication with them. I called my ISP to lower my bill on my own and successfully did so. But they continued to also call my ISP and invoice me! Now they’re threatening to send my bill to collections when I didn’t want to use their service and stopped all communication. Just call your own bill company bro these guys suck. 0 of 10!!!

They never did anything or saved me any money. But they did put a collection on my account for around $750 for all their hard work doing absolutely nothing. Never use them. You've been warned.

When it’s too good to be true, it often is. There’s no trial. Once you’re in, you’re in. I was charged a crazy amount after negotiating a contract (I never said that I’d be willing to lock into a two year contract). The best they did was offer me 20% on their predatory service. Terrible, terrible way to build a business.