Bill shark used to be good now it is getting ,well sharky. They called me to tell me that they saved a small amount on my ISP provider bill but then they charged me 45% for a savings that is accrued... See more
Company replied
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My representative was awesome. I started off by being reluctant about the whole process but he won me over and truly made me feel good about what he was trying to accomplish as well as how I needed to... See more
Company replied
My service member Neil did an excellent job at finding me savings. He stayed persistent on finding me discounts that best suited my needs. Bill shark has definitely made a repeat customer out of me.
Company replied
Cali was awesome! She was great at communicating and quick to respond to clarifying questions I had. And most importantly, she helped me save money & upgraded my internet service - all for less than... See more
Company replied
Company details
Information provided by various external sources
We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Contact info
35 PARKWOOD DRIVE, 01748, Hopkinton, United States
- 800-957-1710
- help@billshark.com
- billshark.com
4.4
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay clear of these sharks
Stay clear of these sharks. I had recently got my own credit from my cable company and they called me to say that they get me a $15 credit but could not get a reduction in my bill. Then they want me to pay them a fee. I called them and told them I never received the $15 credit and I am not paying your fee so it was credited. Now the have the gull to put on my Mint that they negotiated my bill with Cox Cable. PLEASE.
May 30, 2022
Unprompted review
Reply from Billshark
Thank you for your feedback!
I have reviewed your account in full and can see you were not charged for the $15 savings we quoted for you. It looks like our Customer Support Team, voided your invoice on April 15, 2022. Please reach out to us directly, at 800-957-1710 to discuss this further.
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Bill Shark used a credit I made to claim they lowered my bill
Bill Shark did lower my bill, but used a credit that I already requested for, and claimed it for themselves. So really I lost money by letting them lower my bill.
May 27, 2022
Unprompted review
Reply from Billshark
Shaun-
Thank you for letting us know about your experience! I've been in contact with our Customer Support Team who would love to be able to reach out to you, however, I can not connect you with a user in your system. Please give us a call at 800-957-1710 as we do guarantee our savings.
Thank you,
Billshark Customer Success
Stay clear of this predatory company
Stay clear of this predatory company. They keep your information forever. I used a "trial" on my cable bill a few YEARS ago. Apparently, they took it upon themselves to renegotiate a bill I had just negotiated myself. No notice (sorry bill shark, having someone open/read an email is NOT consent). They are now billing me $451 for "potential future savings" based on the cable company's non bundled rates. I already had a bundle that saved me. They changed it, then redid it and are now charging me? I won't have the service for as long as they have negotiated and supposedly "saved" me. What a joke. Do NOT ever give your information to this company. Just call yourself. They are the epitome of swindlers.
May 20, 2022
Unprompted review
Reply from Billshark
Jenny- Thank you for your feedback, our Customer Support team is aware of your concerns and they are currently trying to get them resolved. I do want to be transparent, when you signed up for our services at the end of 2020, during the enrollment you did agree to our monitoring service, which we did remind you about after we finished your last negotiation as well as several days prior to this most recent negotiation and we do allow our customers to opt out of this service, however, our records show you did not take advantage of the optout option. Our Customer Support team will be in touch via email in the next few days.
The fee they charging to negotiate your…
The fee they charging to negotiate your bill is not disclosed upfront, you end up with a very expensive invoice, I will never again use this service.
July 12, 2021
Unprompted review
Reply from Billshark
Hi Maria,
We're sorry that your experience did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 if you have any questions - our team is always happy to help.
Thank you,
Billshark Customer Success
You're better off negotiating your bill yourself
Billshark charged me a substantial amount to essentially apply a coupon code.
I would highly advise against this service. You're better off negotiating your bill yourself.
Don't use this company's services.
May 24, 2021
Unprompted review
Reply from Billshark
At your earliest convenience, Andy, could you please return our calls so that we are able to understand your concerns and resolve them to your satisfaction?
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Taylor was awesome and amazing in…
Taylor was awesome and amazing in getting my bill significantly reduced.
September 24, 2020
Unprompted review
Reply from Billshark
Taylor is fantastic! We <3 her and her passion for saving her customers lots of money. Thanks for taking the time to review your experience, Erin- we appreciate you!
Saved over $700...
Saved over $700 between two bills over 2 years. Awesome.
August 1, 2020
Unprompted review
Reply from Billshark
That's $30 a month that you can start saving for your next vacation! Thanks for taking the time to review our services- we appreciate you!
able to lower my Spectrum bill
Ashley again was able to lower my Spectrum bill which I appreciate.
July 29, 2020
Unprompted review
Reply from Billshark
Ashley is fantastic, right? She's one of our most tenured Sharks that is passionate about helping her customers save money.
Thanks for reviewing your experience with Ashley. I can't wait to let her know!
Hidden costs
I was not told about the cost up front which I should have been I did not find out about amount owed until after service was already rendered they did a great job but I would have preferred to know about the cost before service was rendered.
July 29, 2020
Unprompted review
Reply from Billshark
Hi Vivian- thank you for sharing your experience. Our fee is 40% of the total savings achieved. We do advertise this heavily on our website, prior to enrollment and after submitting your bill. Please reach out to our team at 800-957-1710 or help@billshark.com if there are any other concerns we may assist you with.
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Follow up to my 5star rating
This is a follow up to my 5star rating. It seems that in order to get me a lower bill, some of my channels were dropped, without discussing or getting my approval. I just spent 2 hrs on the phone with the cable company to get my services back to before.
July 25, 2020
Unprompted review
Reply from Billshark
Hi Lisa- Thank for taking the time to share your feedback. Our team did review your case in full and we have voided your invoice accordingly. We are utilizing your case as a training moment with our Sharks for future negotiations. Please reach out to us if there are any further questions you may have for us- our team is always happy to help out!
Convenient and seamless experience
Convenient and seamless experience. It was very easy to just upload the bill and get the savings
July 25, 2020
Unprompted review
Reply from Billshark
You do the easy part, we do the hard part. Our Sharks are trained to get the lowest rate for your service, period.
Thanks for taking the time to review your experience!
I submitted my bills and in just…
I submitted my bills and in just alittle bit I received a text about those bills and then a phone call telling me that my shark was able to save me money. I also have my own personal shark that I can ask questions at anytime!
July 25, 2020
Unprompted review
Reply from Billshark
Yup! Every Billshark customer gets a personal Shark to attack their bills. Who knew bills would be so easy?
Thanks for the review!
Best negotiators ever !
Best negotiators ever !! Thanks so much !! God Bless !!
July 25, 2020
Unprompted review
Reply from Billshark
No, thank you, Phil! We appreciate you!
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Quick results
Quick results, excellent communication and a very low friction experience to create some savings.
July 24, 2020
Unprompted review
Reply from Billshark
"That was easy!" -Said every Billshark customer, ever!
Thanks for taking the time to review us, Rod- we appreciate it!
Always a helpful service
Always a helpful service! Representatives are polite and they get the job done.
July 24, 2020
Unprompted review
Reply from Billshark
This is so nice to hear! We take pride in our excellent customer service. Thank you for taking the time to review us!
I am new to Billshark
I am new to Billshark. I just heard about it recently. I filled out the information on the website and Leo was a great help to me in getting my mobile and internet bills lowered. In the case of my internet bill, he was able to lower it significantly. Leo did great work.
July 24, 2020
Unprompted review
Reply from Billshark
Leo is a fantastic negotiator! We know that you'll enjoy your savings and put them to good use. Thank you for taking the time to review your experience!
Service
Fast and easy to use and was able to get new some money off one of my bills
July 23, 2020
Unprompted review
Reply from Billshark
Thanks for your fantastic review, Jessica! We're so happy that we were able to help you out with your bills!
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Incredibly kind agents who take the…
Incredibly kind agents who take the time to explain their processes and do everything they can to get you the lowest prices possible.
July 23, 2020
Unprompted review
Reply from Billshark
We will call as many times as it takes to make sure you get the lowest rate with your provider. Thank you for reviewing your experience, Chandler- we appreciate you!
Service
Great service and experience. I never have to worry about my bills going up. They are on top of it and know when’s it’s time to renegotiate.
July 22, 2020
Unprompted review
Reply from Billshark
Yup! We keep track, so you don't have to. With us, you'll never have to worry about overpaying for your bills ever again!
Reply from Billshark
Thank you for your review, Stan! We do keep a record of your promotion and service type so that if any new discounts become available with Charter, we'll reach out and let you know!
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