Biltong St Marcus Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, authentic taste, and wide variety, especially the biltong and other South African goods. Many appreciate the efficient and rapid delivery service, often noting that orders arrive quickly and well-packaged. The overall service is frequently described as excellent, with consumers finding the ordering process easy and convenient. However, some customers were not happy with certain aspects of their experience. A few reviewers mentioned receiving products with short expiry dates or items that tasted unusual or were of subpar quality, such as sinewy meat or dented cans. There were also occasional issues with delivery, including delayed orders, incorrect items, or a lack of tracking information, leading to frustration for some.

What people talk about most

Product

Customers had positive experiences with product, often praising the delicious and fresh quality of meats like... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious meats,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy online ordering process, wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love these guys for stocking Windhoek Draught and allowing me to indulge in my favourite lager! Been ordering for a short while now, the delivery is quick and the prices are VERY... See more

Company replied

Rated 5 out of 5 stars

Perfectly delicious and exactly how I like it…lean with minimal fat, just the right amount of marbling. Soft enough to carve the desired thickness (wafer thin) and keeps well in an airtight container... See more

Company replied

Rated 5 out of 5 stars

Have always had St. Marcus meats since I arrived from Zim. 1985. All their meats are delicious, and all wrapped up well, especially for delivery, which I do a lot now as I don't live in London any mor... See more

Rated 5 out of 5 stars

Excellent products and service We recently purchased food, wine and beer from Biltong St Marcus and the service and quality of the products and produce was fantastic. The biltong and droewors... See more

Company replied


Company details

  1. Meat Products Supplier
  2. Supermarket

Information provided by various external sources

We have the largest selections of South African products in the UK. Come and try our award winning 24 varieties of Biltong & Droewors, 14 varieties of Boerewors, Sosaties, Stokkies, Ribs, Flatties and much more! Also the manufacturers of STM Energia


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Biltong

Excellent biltong, I really like the chilli beef flavour and they also have a wide range of S.A products including things like Mrs Balls Chutney. It's a good place to order from especially whilst we're in lockdown.
Also, thank you to the very helpful customer service staff. :-)

December 31, 2020
Unprompted review
Rated 1 out of 5 stars

Unfortunately I cannot recommend…

Unfortunately I cannot recommend shopping here. From my two experiences shopping online, both orders were sent with missing items. In one case I bought the 5.50 Maltabella porridge and they sent me a 2 pound alternative and didn't even mention anything or send me the difference in price until I contacted them. Not good service.

December 19, 2020
Unprompted review
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Rated 1 out of 5 stars

They used to be good until Jan 2020

They used to be good until Jan 2020. Now they've hiked up their prices so high all they have left to sell is out of date stock or stock that is old and hard. Don't bother going here anymore. Both their shops near London stock old stock. Don't go here anymore.

April 20, 2020
Unprompted review
Rated 2 out of 5 stars

Wasn't best pleased at ordering online…

Wasn't best pleased at ordering online never had a problem with going in store but the quality of the jerky I had ordered online wasn't what I remeberd buying directly from the store before it was too red in the middle it was a Christmas gift I was told it went mouldy in an air tight container decent bill tong should last a good while

January 13, 2020
Unprompted review

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