Biteback Products Reviews 

60
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the natural remedies are extremely effective at soothing stubborn skin irritation, healing injuries, and stopping severe itching for their animals. People love how these reliable items provide fast relief, make coats grow back nicely, and keep annoying pests away during the warmer months. Consumers also appreciate the consistently prompt and dependable delivery service provided. Many buyers note that purchases arrive exceptionally quickly and are always extremely well packaged to ensure everything reaches them safely without any issues. Users frequently emphasize that they will continue using these wonderful items year after year because they consistently deliver fantastic results.

What people talk about most

Product

People report overwhelmingly positive experiences with the products, frequently describing them as amazing... See more

Quality

Users describe positive interactions with quality, consistently highlighting remarkable effectiveness in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sweet Relief Silver Cream is an absolute Godsend. I use it daily on my dog’s inflamed front feet (he has allergies and arthritis) and it is very effective indeed. It pretty much takes over the jo... See more

Company replied

Rated 5 out of 5 stars

I purchased three biteback products after messaging the customer service for some recommendations (to which they are absolutely wonderful to speak to and answered all my questions). I bought the... See more

Company replied

Rated 5 out of 5 stars

This cream is amazing! Having tried many different creams to try and stop my mare rubbing her tail which never worked, I'd nearly given up hope. This cream stopped the itching instantly - I now use it... See more

Company replied

Rated 5 out of 5 stars

I use Biteback's Sweet Relief Midge Barrier & Skin Support Cream for Horses and it has made a huge difference to my Fell pony's sweetitch. He seems to very mildly suffer with the condition which start... See more


Company details

Written by the company

We're a family business manufacturing animal skin care and insect repellents in rural Wiltshire. We use traditional, proven ingredients, the majority of which occur naturally. We've been selling to customers since 2010 and during this time, have built a reputation for our highly effective products and exemplary customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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4.8

All reviews

(60)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

OMG a fly repellent that REALLY WORKS…

OMG a fly repellent that REALLY WORKS and does not have DEET in it. I look after my daughter's grey cob and he has always had flies attracted to him but this year they have driven him mad. Citronella does absolutely nothing for him. Went shopping as daughters wedding in 2 weeks and the horse is part of the day so I had to find something that worked bearing in mind his sensitive skin. This was the only spray that fitted the brief.
Though I would try this one BRILLIANT, BRILLIANT stuff . Not a fly on the horse with the added benefit of girl family power when I then looked at website. Rock it ladies.

August 8, 2025
Unprompted review
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Reply from Biteback Products

Thank you so much for leaving such an enthusiastic and detailed review.

Rated 5 out of 5 stars

Excellent products which work

Excellent products which work, delivered next day - couldn’t speak more highly of them😁🐴❤️

July 23, 2025
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Reply from Biteback Products

Thanks so much Julie, appreciate that excellent feedback.

Rated 5 out of 5 stars

Great product!

I purchased the supreme fly spray, a fly spray that actually works, it’s brilliant and smells great too!

July 22, 2025
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Reply from Biteback Products

Great to get such lovely feedback, thanks Sharon.

Rated 5 out of 5 stars

Sweet Relief Silver™ Skin Rescue Cream

🌟🌟🌟🌟🌟 Sweet Relief Silver™ Skin Rescue Cream - Absolutely Incredible – A Game Changer for Sweet Itch!

My horse suffers from severe sweet itch and incredibly sensitive skin — he would scratch himself raw, leaving skin bald, hot and irritated. Sweet Relief Silver™ Skin Rescue Cream from Biteback has been an absolute game changer. I apply it daily to his face, ears, and any itchy or inflamed areas, and the results have been amazing. The itch has completely subsided, and his skin is now healing beautifully. I’ve tried countless products over the last 7 years but nothing compares to this. A genuine 5-star product — thank you, Biteback!

July 23, 2025
Unprompted review
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Reply from Biteback Products

Wow, thank you Angela, that's such a great review of the Silver cream, so pleased it's helped you and your boy.

Rated 5 out of 5 stars

Absolutely love the bite back products

Absolutely love the bite back products. Its the only fly product that works on my horse. Every year she rubs her mane and tail out, but this year since using the bite back sweet itch relief, she still has her mane and tail.
Also very quick delivery, arrived only a few days after I ordered it.
Highly recommend the bite back products!

June 23, 2025
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Reply from Biteback Products

Thank you very much for leaving such a lovely review.

Rated 5 out of 5 stars

And the award for Best Customer Service…

And the award for Best Customer Service goes to….. @biteback_products 🏆 🥇. I had a minor issue with a product from Biteback which I had used on my young Friesian, and emailed them for some advice. I received an excellent and very swift reply from Fiona Shaw, with advice, information, and an offer to refund me for the original product, and to send me an alternative product that would be more suitable. This new product was dispatched and arrived with me within 24 hours, free of charge. This is top quality customer service, a fantastic response from a company who really does have the best interest of the horse at heart. I am extremely grateful to Fiona, it’s rare to find such good service these days! Just to add, whilst I was incredibly touched at the offer of a refund for the original product, I declined, as there was nothing wrong with the product, I just have a sensitive baby horse, and I didn’t think it fair for the company to foot the bill for something that I can still use on my older Friesian.

May 30, 2025
Unprompted review
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Reply from Biteback Products

Pleased to be able to help, Helen. Appreciate your kind review.

Rated 5 out of 5 stars

No sign of sweetitch - hooray!!

Love these products. I have a young mare with the worst sweet itch I have ever seen. Last year we were just playing catch up by treating after it had developed. This year, with daily use of Biteback products from early spring, we were able to prevent the problem from developing. I'm still keeping my fingers crossed as the hot weather hasn't yet arrived, but neither has the sweetitch. She looks great and we have been able to start training her. Thank you Biteback!

June 5, 2025
Unprompted review
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Reply from Biteback Products

Hooray indeed! Pleased our products have helped.

Rated 5 out of 5 stars

Fantastic company and products

Biteback has an easy to use website, quick delivery, great customer service and most of all the products are excellent. My horses are itch free and fly free. Happiest they have been in a long time. Can’t rate highly enough. Thank you

May 28, 2025
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Reply from Biteback Products

Delighted to hear this Jane.

Rated 5 out of 5 stars

Silver Cream

Love the products, especially the silver cream - relieved to have finally found something that works on my horse's scabby legs, have tried virtually everything before!
Always quick service and easy to use website.
Thank you :-)

May 28, 2025
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Reply from Biteback Products

Thank you, really appreciate you taking the time and leaving such a gratifying review.

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