I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have had a Bitebird for more than 10…
I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The device has not worked since I have been in California (for one month now) and B.B's "technical support" (boy, what an oxymoron that is) has done absolutely nothing beyond sending me a new SIM card (which doesn't work either)and a dozen or so automated canned responses to my heated messages over this period of time. I rely on the device for secure internet when traveling (which I do a lot of) and it does not work anymore anywhere in the state of California. B.B. staff were so lame as to suggest that I go "...to different areas of the state to see if it works". Just from regular travel I have been to four different areas of the state (far from each other) and guess what, it doesn't work ANYWHERE! So here I sit with approximately $50.00 of credit on my account for a device that I cannot use. What a croc!
So if you think that you have a B.B. and it's going to work for you in California, you'd better think again, and let me tell you, you WILL GET ABSOLUTELY NO HELP, JUST REDUNDANT A.I. GIBBERISH FROM "TECHNICAL SUPPORT"IT'S A JOKE THAT IS NONE TOO FUNNY.
May 29, 2023
Unprompted review
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Very easy to load and use
Very easy to load and use. Have used this all around the world. Love it.
June 20, 2022
Reply from Bitebird
Hi Sandra,
Thank you so much for your feedback. We appreciate you taking the time to leave us such a fantastic review!
Kind regards,
The Bitebird team
Reply from Bitebird
Hi Pierre,
Thank you so much for taking the time to leave this great review.
Kind regards,
The Ubigi team
I have had Bitebird for some years and…
I have had Bitebird for some years and whilst I mainly use it when in Europe, it is increasingly used when in meetings with no secure Wi-Fi, when visiting elderly relations who do not have Wi-Fi and as a back up when there is a power cut at home.
June 18, 2022
Reply from Bitebird
Hi Helga,
Thank you for taking the time to share your thoughts about Bitebird. We are glad that you love our services.
Kind regards,
The Bitebird team
Cost too much
I have been using Bitebird for several years. Last time, I charged it for 25 € to use it in Panama. I just used Google maps and Uber and everything was gone in less than 2 days... It's way too expensive for what it's worth.
June 13, 2022
Reply from Bitebird
Dear Hervé,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications (from your phone/tablet/laptop) stay always connected, using all your credit without you realizing it.
Before you travel, you can check all our rates (from 0,01€/MB) on the following page so that you know which data plan will suit best your usage for your next travel:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
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Was good before
Purchased a credit of 25.00 Euros and was suppose to get 5.00 Euros for free, but only got 25.00 Euro credit. Used the Bitebird for only 7 minutes in Hawaii and the whole 25.00 Euro credit was used up! Emailed for help and heard nothing back. When I first purchased Bitebird 4 years ago it was very good up to now. Not sure what has happened with them.
May 21, 2022
Reply from Bitebird
Hi Doris,
I have created a ticket for you. Please expect a member of our support team to contact you in 24 hours. Similarly, you can reach us through (+33) 0174959512.
Kind regards,
The Bitebird team
Reliable service
May 19, 2022
Reply from Bitebird
Dear customer,
Thank you for your feedback. Our team works to make sure you benefit from the best services wherever you are.
Kind regards,
The Bitebird team
Using bite bird in the world
While in certain countries I cannot use bitebird, where it can be used it works perfectly
May 19, 2022
Reply from Bitebird
Dear customer,
Thank you for your feedback. Do not hesitate to share with our Customer Service the places/areas where you had no cellular connection so that the situation can be improved with our telecom partners:
customerservice@bitebird.com
Kind regards,
The Ubigi team
Reply from Bitebird
Dear Luis,
Thank you for your review. Your satisfaction is our priority.
The Bitebird team
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It's fantastic to have wifi connecties…
It's fantastic to have wifi connecties with my BiteBird were ever I go with the local providers, and without using my raming.
March 30, 2022
Reply from Bitebird
Dear K.E.Tjin-A-Djie,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird team
You need to know in what countries they…
You need to know in what countries they are active. When they are active in a country they work well
March 28, 2022
Reply from Bitebird
Dear Michael,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive. All available countries in our offer are listed on our website:
https://www.bitebird.com/
Kind regards,
The Bitebird team
Good to know that I’m always connected
March 15, 2022
Reply from Bitebird
Hi Noelle,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird team
Always work perfectly for me.
March 15, 2022
Reply from Bitebird
Hi Jonas,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird team
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Its the ideal companion to…
Its the ideal companion to international travel, specially when arriving at foreign airports and needing to immediately send a text. A pity that the world has changed so much that I keep my device charged up and in a drawer.
Fingers crossed for the next overseas holiday when Bitebird will once again be active.
January 18, 2022
Reply from Bitebird
Dear Andre Jacobs,
Thank you so much for your feedback. Enjoy your next overseas holiday :)
Kind regards,
The Bitebird team
service basique mais efficace
January 11, 2022
Reply from Bitebird
Bonjour Michel,
Nous vous remercions pour votre message. Nous travaillons à toujours vous proposer les meilleurs services afin que vous puissiez simplement en profiter où que vous soyez.
Cordialement,
The Bitebird team
Whenever I needed assistance they are…
Whenever I needed assistance they are efficient and very helpful!! Thank you!!
November 22, 2021
Reply from Bitebird
Dear Yuko,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird team
It was not working in DUBAI and this…
It was not working in DUBAI and this was unexpected
i needed the wi-fi operating but it wasn't
why?
November 22, 2021
Reply from Bitebird
Dear Fabio,
We regret to hear that you encountered difficulties to connect during your travel. I have created a ticket for you. Please expect a member of our support team to contact you within 24 hours.
Kind regards,
The Bitebird team
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the costumer service is very helpful
November 16, 2021
Reply from Bitebird
Dear Diny Seij,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird team
Good service
Good service. Some places a little expensive. I use it while traveling which nowadays is less often, so expiration time is unfair if you put money into it
November 15, 2021
Reply from Bitebird
Dear Max,
Thank you for your feedback. When you top-up your account (even with the smallest data plan), the expiry date of your whole credit is extended with 1 year again. So do not hesitate to recharge your account now for your future travels to keep your remaining credit valid.
Do not hesitate to contact our customer service for more information on your remaining credit if needed:
customerservice@bitebird.com
Kind regards,
The Bitebird team
Reply from Bitebird
Dear Hussein,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird team
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