I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Bitebird
Dear E. Stoeckel,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird team
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I’ve been a Bitebird user for quite…
I’ve been a Bitebird user for quite some time and I have no problem with the service that provides but I do think that the cost is outrageous as compared to other services that are available. Those comparable services have dropped in price over the last few years and now Bitebird is almost non-competitive pricewise.
October 5, 2021
Reply from Bitebird
Dear Henry,
Thank you for taking the time to share your feedback.
The prices are different depending on the country because our telecom partners are different. Remember also that Bitebird is designed for travelers and frequent travelers to avoid high roaming costs when travelling. Our prices are then always much cheaper than usual roaming costs applied by providers when you are abroad.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
I have been somewhat ambivalent about…
I have been somewhat ambivalent about bite bird until this year. I have owned one for approximately 6 years. Prior to the E.U. requiring uniformity in roaming charges the costs were all over the place. Being from the U.S., that is the most
expensive place to use it. But we are in Spain now, and we have been here for 20 days and we have crossed the country twice. It works great on the trains, and the price is so economical. I am so glad that I have it because it works everywhere, is incredibly affordable, the battery life is excellent, and it is so reliable. I can't saw enough good things about it this time around. Thank you for a great and indispensable product.
September 13, 2021
Reply from Bitebird
Dear Cliff,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird team
Excellent coverage for Wifi
Excellent coverage for Wifi. I dont have to worry about contract 'extras'that I really dont need from big phone companies. Bitebird gives me exactly what I am looking for and no outlandish bills to worry about
September 13, 2021
Reply from Bitebird
Dear Robert,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird team
Warning not enough before lack of amount
September 6, 2021
Reply from Bitebird
Dear Jean-Pierre,
Thank you for your feedback. An information email is sent to your email address when your credit is almost used up. However we shared your point with our Product Team and we hope to share new improvments with you very soon.
Kind regards,
The Bitebird team
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I have been grateful to have my…
I have been grateful to have my Bitebird as I have traveled. It has been easy to use and renew.
Thank you
August 11, 2021
Reply from Bitebird
Dear Neva,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
As ususal a quickly set up and reliable…
As ususal a quickly set up and reliable Internet connection when and where you need it.
August 11, 2021
Reply from Bitebird
Dear Eric,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
sometimes a little bit slow internet
August 11, 2021
To be five stars !
First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout resetting on each country with resonable price. The reason why four stars not five one is on terminal device. Current one is nice but bit old so I woukd like you to provide us some options of new devices for better convenient. Thank you again.
July 20, 2021
Reply from Bitebird
Dear Satoshi,
Thank you for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird team
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A good tool if you are without internet
July 12, 2021
Reply from Bitebird
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
Rate is expensive compare to other.
Rate is expensive compare to other.
I had also a credit of 130 euros during COVID 19 which disappeared because I didn't use it during that period .
July 12, 2021
Reply from Bitebird
Dear Raymond,
Thank you for taking the time to share your feedback.
The rates are different depending the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
The validity of your credit becomes again 1year every time you recharge. This means that if you have credit left, you only have to recharge once a year (even with the lowest recharge) to extend the validity of the whole credit. Do not hesitate to contact our Customer Service for your situation if you could not travel at all in 2020.
Kind regards,
The Bitebird Team
The payment system and app works very…
The payment system and app works very bad. I'm sorry but I'm looking for a better alternative for Bitebird.
June 7, 2021
Reply from Bitebird
Hi Roland,
We regret to hear that you encountered difficulties with a recharge. Our customer Service team is always ready to help in case you encounter an issue. Do not hesitate to contact us directly for more help:
- E-mail: customerservice@bitebird.com
- Phone number : +33 1 74 95 95 12
Monday to Friday: 9:00 – 17:00
Saturday: 11:00 – 15:00
Kind Regards,
The Bitebird Team
Reply from Bitebird
Dear Shui Mui Chong,
Thank you for your feedback. The rates are different depending on the country because our telecom partners are different, but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
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Wish there were more countries added
Wish there were more countries added. In Russia it didn't work.
February 19, 2021
Reply from Bitebird
Dear Jesus,
Thank you for your feedback. Bitebird is available in more than 170 countries and we are working everyday to open more countries and become worldwide. Do not hesitate to subscribe to our Newsletter to be informed as soon as a new country is available:
https://www.bitebird.com/
For Russia, our telecom partner is Tele2 and you benefit from the same coverage as local users. If you still encounter difficulties, do not hesitate to contact our Customer Service to verify the coverage quality in your area:
customerservice@bitebird.com
Kind regards,
The Bitebird Team
Great piece of back-up kit for assured…
Great piece of back-up kit for assured international communications when traveling.
February 18, 2021
Reply from Bitebird
Dear Lutine,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
We traveled though out europe a couple…
We traveled though out europe a couple of years ago and Bitebird was good backup for wifi when we couldn’t get otherwise, I need to work so wifi was vital, they have very good country coverage
February 11, 2021
Reply from Bitebird
Dear Michele,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird team
During the lockdown traveling and using…
During the lockdown traveling and using bite bird was simply not available
And yet all the credits remaining on my account were wiped out !
February 11, 2021
Reply from Bitebird
Dear customer,
The validity of your credit is extended with 1year every time you recharge. This means that your new credit + your remaining credit become valid for 1 year again when you top-up your account (even with the smallest data plan). Do not hesitate to contact our customer service for more information on your remaining credit if needed:
customerservice@bitebird.com
Kind regards,
The Bitebird team
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This is a convenient way to manage the…
This is a convenient way to manage the cost of internet and email access when I am abroad.
February 11, 2021
Reply from Bitebird
Dear John,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird team
Why it is not working in Lebanon ?
January 18, 2021
Reply from Bitebird
Bonjour Pierre,
Nous vous remercions pour votre message. Les services Bitebird sont disponibles dans +170 pays et nous travaillons à toujours en ouvrir davantage car notre but est de vous proposer une couverture mondiale pour profiter des services Bitebird partout.
N'hésitez pas à vous inscrire à notre Newsletter depuis notre site web afin d'être informé dès que de nouveaux pays sont disponibles:
https://www.bitebird.com/
Cordialement,
The Bitebird team
brilliant return on my investment
December 3, 2020
Reply from Bitebird
Dear Mr Meredith,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird Team
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