I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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There is no warning when the credit is…
There is no warning when the credit is about to expire. The money is good for a year and after they cut it off... with no warning, no proposition to add money to the account. I did not like that. I did only one trip this year (usually two) and I add credit to my account before departure, but this year, I was out of luck. I did not like it, really did not like it. Other than that the service works good.
November 9, 2018
Unprompted review
Reply from Bitebird
Dear Erick,
Thank you for taking the time to share your feedback. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide. We are working on new notifications systems to better inform our customers about their credit statuses, especially for users who do not often use their MyBitebird account.
Kind regards,
The Bitebird Team
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Reply from Bitebird
Dear customer,
Thank you so much for your feedback. Our team works to always provide you the best services wherever you are.
Kind regards,
The Bitebird Team
Some difficulties to connect my…
Some difficulties to connect my Bitebird.
Bitebird apps on laptop doesn't give me the credit information
Thanks to support on line, all has been resolved but in one week.
November 1, 2018
Unprompted review
Reply from Bitebird
Dear Philippe,
Thank you for your feedback. We are happy to hear that you can now access your services. Our Customer Service Team stays available to help you in any situation or if you have questions.
Kind regards,
The Bitebird Team
Very useful but also still very…
Very useful but also still very expensive and lots of locations with insufficient/bad quality network
October 29, 2018
Unprompted review
Reply from Bitebird
Dear Eric,
Thank you for your feedback.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our customer service the specific addresses and places where you encountered this situation:
customerservice@bitebird.com
Kind regards,
The Bitebird Team
Price for 1Mo was very very expensive…
Price for 1Mo was very very expensive in ivory coast.I will never recommend this product for west africa.
For you information.
Local 1000 Mo in Ivory Coast is less than 5 Euros.
I am not satisfied with your product.
Thanks
Michel Assomou.
October 29, 2018
Unprompted review
Reply from Bitebird
Dear Michel,
Thank you for taking the time to share your feedback. The Bitebird offer is design for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available.
The rates are different following the country but they are always at least 30% cheaper than usual roaming costs applied by providers when you are abroad.
You can check all our rates before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
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Very good product
Very good product, I am using it China, it works perfectly, I strongly recommend !
October 29, 2018
Unprompted review
Reply from Bitebird
Dear Customer,
Thank you so much for your feedback. Our team works to offer you the best services wherever you are.
Kind regards,
The Bitebird Team
Bitebird was a great Hot Spot device but Data is Expensive!
Bitebird was a great hot spot device & service was very reliable during our annual 4 week trip to visit family in France. It was pretty expensive (over $300 in data) though for the two of us using it regularly on our iPhones & my laptop. We run a business so needed to be in touch and they don’t have internet in the house in Dordogne. Owning the device is a definite advantage and we had a great signal unlike other rental services we’ve used in the past AND it can be used anywhere not just in France or Europe. So great service for travelers- just be careful of your data usage it can add up quickly.
October 10, 2018
Unprompted review
Reply from Bitebird
Dear Elizabeth,
Thank you for your feedback. The Bitebird offer is design for travelers. It is the best solution for you to stay connected wherever you are in the countries which are available.
The rates are different following the country but they are always at least 30% cheaper than usual roaming costs applied by providers when you are abroad.
You can find all our rates on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Does not work at all!!!
October 10, 2018
Unprompted review
Reply from Bitebird
Dear Ignacio,
Thank you for sharing your experience with us. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide. Can you share with us more information about why your Bitebird is not working? It will help us diagnose the problem if we have an error message, or if you can describe the symptoms.
Our Customer Support Team is available to assist you in resolving the matter so that we can get your Bite bird up and running. Please note that the our Customer Support Team is open at the following times (all quoted times are Central European Time)
Monday to Friday: 9:00 – 13:00 and 14:00 – 18:00
Saturday: 14:00 – 18:00
- E-mail: customerservice@bitebird.com
- Phone number : 33 1 74 95 95 12
Similarly, you can provide your contact information, along with the best time to reach you at https://www.bitebird.com/contact/; and one of our representative will get in touch with you.
Sincerely,
Bitebird
A false good idea
The devise is great, easy to use and to connect but the consumption is far more important than what is advertised on the site
I don’t see how I can have consumed 22€ of data when I have only sent a few WhatsApp messages
The bundle offered by Orange would have been much cheaper and I would not have to pay for the devise
October 9, 2018
Unprompted review
Reply from Bitebird
Dear Gaelle C.,
Thank you for sharing your experience with us. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide.
It may be possible that while you were using your Bitebird on your mobile device, applications may have been running in the background which may have been consuming your data allowance. Nonetheless, I agree that a few messages made on Whatsapp should not consume 22€ of credit.
Please contact our customer support team so they can investigate the matter to determine where the consumption was coming from. If the consumption was caused by an error in the provisioning or our system, we will be happy to replenish your data allowance at no charge.
Note that the our Customer Support Team is open at the following times (all quoted times are Central European Time)
Monday to Friday: 9:00 – 13:00 and 14:00 – 18:00
Saturday: 14:00 – 18:00
- E-mail: customerservice@bitebird.com
- Phone number : 33 1 74 95 95 12
Similarly, you can provide your contact information, along with the best time to reach you at https://www.bitebird.com/contact/; and one of our representative will get in touch with you.
Sincerely,
Bitebird
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Very difficult to activate
Very difficult to activate. I needed the help desk.
App doesn’t give the remaining credit. No idea when to recharge.
But working well in the countries I was
Russia, Mongolia and China.
September 26, 2018
Unprompted review
Reply from Bitebird
Dear Eduard,
Thank you for your feedback. We always stay available to help you in any case and we are happy that you could use your device during your trip.
Kind regards,
The Bitebird Team
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