I recently bought the Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers and I couldn’t be happier. From the first wear, they felt incredibly comfortable with no breaking-in needed. The dial fit... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The web-site is very open, clear and very easy to navigate. I was able to find the style and type of boot quickly and look at others that go into the catagory, 'That's worth looking at for next p... See more
Was looking up combat and steel capped boots and came across the UK blackhammer brand (Great name by the way),and to date have several pairs ,they are a great product ,no nonsense construction ,and ex... See more
Company replied
What started out as a slight order processing error ended in a really positive customer experience. I had only received part of my order (1 of 2 pairs). I also needed to change the size of the pair I... See more
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Company details
Written by the company
Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.
Contact info
United Kingdom
- info@blackhammer.co.uk
- blackhammer.co.uk
4.7
Excellent
154 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Received my order in 24 hours had query…
Received my order in 24 hours had query with size which was amended very quickly great customer service fast delivery great quality and so comfortable would highly recommend
August 30, 2025
Unprompted review
Amazing experience
Amazing experience! Such great fast customer service even on a Sunday, and I'm excited to my product to come.
August 17, 2025
Unprompted review
Very quick delivery and a good price
Very quick delivery and a good price. Very comfortable work boot
July 28, 2025
I have been buying black hammer boots…
I have been buying black hammer boots for the last few years,any problems have been resolved quickly and politely. As a bin man I walk a lot of miles and no matter what pair I buy,they work out perfectly for my needs. Highly recommended. Permanent customer here
August 7, 2025
Unprompted review
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Great shoes
Great shoes, really comfortable. Only 4 stars because I wanted wear them in store and not just outside and the trainers are slippery on tiles.
July 28, 2025
Reply from blackhammer.co.uk
Hi Gregg
We are very sorry your order was lost in transit by Royal Mail, as a third-party delivery service. There are some events beyond our control, and incidents like this are very rare. We were disappointed to hear this happened, and I believe our customer care team have made sure to refund you the full amount for the lost items. If you would like to place another order, please let us know, and we will be happy to help.
Great customer service
Well the experience i had was excellent had no problems custom care team were excellent too , I advised them of a minor fault with my purchase possible manufacturing/ quality control error etc and they were very forth coming kindly gave me 2 gifts so im very happy ,and ivwouldcuse them again.
July 20, 2025
Unprompted review
Reply from blackhammer.co.uk
Thank you for the review, David. We are pleased to hear the customer care team could help you out! Please don't hesitate to contact the team if you encounter any issues in the future.
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Just got my 1st order and they come up…
Just got my 1st order and they come up small. I ordered a UK 14 and the size says that but also says eu 48 should say eu 49.5 so to tight for my toes I'm crushed in. To bad they don't do a 15 or just say there a uk 13
July 10, 2025
Unprompted review
Reply from blackhammer.co.uk
Hi sorry, these came up small for you. We offer a 45-day return policy and we are currently updating our site to reflect how our shoes are measured. While the majority of customers do find the sizing works for them, we appreciate that not everybody has the same experience.
If you reach out to our customer support via email or website with your details, they will be able to help you out.
Shoes are great
Shoes are great, slightly bigger in size but it brings a little more comfort if your on your feet all day, style is decent, did not expect them to be waterproof, nice bonus.
June 20, 2025
Reply from blackhammer.co.uk
Thank you for your review. If you ever have any issues or queries, please feel free to contact our customer support either via our website or by email at info@blackhammer.co.uk.
Thank you for trusting us with your safety.
Good comfy boots.
June 17, 2025
Reply from blackhammer.co.uk
Thanks Nick! This is great to hear as this is one of the key features we prioritise.
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Clear to understand website- very…
Clear to understand website- very helpful when trying to buy for you other half !!
Good products at great prices!
June 16, 2025
Reply from blackhammer.co.uk
Thank you Sue! Please do not hesitate to contact our customer care team should you have any queries or issues.
Reply from blackhammer.co.uk
Much appreciated, Kevin, glad you had a positive experience. Please feel free to reach out to us via webchat or email if you need any further assistance.
Great pair of work trainers nice and…
Great pair of work trainers nice and light and best bit is they are breathable
June 16, 2025
Reply from blackhammer.co.uk
Love this! Glad the safety trainers are serving you well, Colin!
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Robbed
They did not fit properly so I spent £14 on next day delivery for blackhammer to tell klarna that they haven't received the item. Will not use again.
June 5, 2025
Reply from blackhammer.co.uk
Hi Dean,
We truly appreciate your feedback and are sorry to hear that your experience with us wasn't as positive as we both would have hoped. It looks like we can't find an open support ticket for your issue. We're always here to help our valued customers whenever we can! You can send us an email at info@blackhammer.co.uk or start a web chat on our website, and one of our colleagues will be able to assist you.
Best regards
Black Hammer Customer Care
Reply from blackhammer.co.uk
Hi Richard
We apologise that you feel returning this item is expensive to return. We're happy to clarify our delivery terms for every product we offer. Our approach to postage refunds reflects our commitment to providing performance features at a fair price. By allowing you to choose your preferred postage, we can eliminate restocking fees and delivery charges for exchanges, which is a practice shared by many retailers.
As we continually strive to improve our customer experience, we are also developing a guide to help customers accurately measure their feet and ensure the right size. This will be live on the site within 2 weeks, as well as on third-party platforms.
Worn the boots for 3 days now at work…
Worn the boots for 3 days now at work and are excellent 👌 really comfortable great choice for me 👍
June 16, 2025
Reply from blackhammer.co.uk
Thank you for the feedback. Glad you have found them comfortable. If you have any questions, please don't hesitate to contact us via web chat or email.
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