While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Founded by third-generation firefighter and former state CO, Black Helmet® creates high quality clothing, accessories, and equipment for firefighters, police officers, and military personnel. all the designs are hand drawn, and unique.
US 70 Bus W Hwy 7868, 27520, Clayton, United States
2.7
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for product. supposedly suppose to get it last week, but the tracking number that I have shows that it hasn't even been picked up from the warehouse yet! They don't answer emails in a timely manner, and when they do they simply just lie. No phone number to actually talk to a real person.
I placed an order for a 20th anniversary 9/11 snap back trucker hat. I received it without issue. A few weeks later I went to put it on for the first time and the plastic holding the snaps broke. I sent a picture to Black Helmet and received a prompt response. That particular hat was out of stock which was disappointing but I was offered other hats to choose from as a replacement. I chose one and it was delivered quickly. I am very pleased by how this was handled and will do business with them again.
I ordered a hat for them over three weeks ago and have yet to receive it I have sent numerous emails and all I get is the runaround from some guy name Sam. They will not refund my money or ship out the hat to me. Do not order from this company they are horrible
Absolutely horrible customer service throughout the 4 months to Evan get a shipping confirmation and lied to when I would inquire about the status I was told 1 more week there none in stock for 4 months let's Evan see if I get it as per other reviews I should Evan hold my breth
Purchased their 9/11 Blueprint decal (love it) and 20th anniversary pin. The pin is exceptional! The enamel work is perfect as is the details of this (heavy) pin. Very pleased with both items.
Ordered a set of three duffels from this company with a buy one get two free code and never received a shipping email. When I contacted them via email, the owner informed me that my order had been cancelled due to my payment info not matching (my mother gave me her payment info as this was a gift but she didn’t want to create an account) and then proceeded to argue with me about them sending me correspondence, which I did not receive. Now, they did say they’d honor the deal after about 11 emails back and forth, but now everything is out of stock and they don’t know when they’ll be back in stock. Owner did not have a great attitude towards the issue and only made an attempt to correct the issue after repeated back and forth. Horrible customer service, tried to make me out to be fraudulent. Definitely don’t recommend you do business with them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
