I've been wearing Black Milk fashions for years and order regularly. I'm hooked on the comfortable clothing and fabulous limit edition licensed prints that actually credit the artists. The custome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prints are always incredible and I love that bring out prints that everyone in my family would love, like the Van Gogh prints, LOTR, Pokemon, cat prints, florals, space etc. Means I can wear thin... See more
Company replied
I came for the licensed products but I love other items as well, especially the eye attire, cat stuff, and mage/witch themes. This place has the perfect vibe and I couldn't be happier. My two Final Fa... See more
Company replied
Emily from Black Milk was exceptionally helpful, when I was having a sizing dilemma and I felt so supported. She responded quickly and with warmth and wisdom, sending me size comparisons and a grea... See more
Company replied
Company details
Contact info
PO BOX 2443, 4006, Fortitude Valley BC, Australia
- hello@blackmilkclothing.com
- blackmilkclothing.com
4.5
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blackmilk is so good!
Blackmilk is so good! They have such amazing and cute clothes, and the customer service is fantastic.
August 5, 2026
Unprompted review
Reply from Black Milk Clothing
Awww, Rhyannon! This is so lovely - thank you so much for sharing 💕
Advertisement
My experience was customer service was…
My experience was customer service was better than I could have asked for. Prompt, thorough, and friendly.
August 3, 2026
Unprompted review
Reply from Black Milk Clothing
Awww, thank you so much!! The team are thrilled to hear this 🖤
Cute and colourful dresses
Cute and colourful dresses, particularly like the fairytale dress, a very creative and intricate design.
July 6, 2026
Unprompted review
Reply from Black Milk Clothing
Sally thank you so much! The Fairytale Dress was such a special one to bring to life, so it means a lot to hear you appreciate all the little details that went into it. Thanks for taking the time to leave us a review 💜
The prints are always incredible and I…
The prints are always incredible and I love that bring out prints that everyone in my family would love, like the Van Gogh prints, LOTR, Pokemon, cat prints, florals, space etc. Means I can wear things that each of my kids have a particular interest in and make my kids smile. Now my eldest daughter is older and can fit the sizes, we can both shop at BM too, can always find stuff she will wear.
June 6, 2026
Unprompted review
Reply from Black Milk Clothing
This seriously made us smile 🥹 We love that our prints have become a way for you to connect with your family through the things they each love. And now getting to shop BlackMilk with your eldest daughter too? That's really special. Thank you so much for sharing this with us. Reading things like this is such a lovely reminder that our prints become part of people's lives and memories, not just their wardrobes 💜
Love this little brand
Love this brand. Big fan of the knits 🧶 Insanely soft and high quality! Customer service is always next level - super fast, friendly… literally nothing is too much trouble.
August 1, 2026
Unprompted review
Reply from Black Milk Clothing
🥹 Thank you so much Emily! This is such a lovely thing to read! We’re so glad you’re loving the knits - there’s nothing better than a piece that feels as good as it looks. Thanks for being part of our little corner of the world, even from halfway across the globe 🖤
Advertisement
Basically $200 for 2 temu tops
Edited to respond:
With all due respect, you asked me to send pics and if possible model them. I explained in graphic detail the very distinctive differences that you won’t see with the items laid flat! Your long responses which will be posted elsewhere shows customer loyalty. You even flagged this review!! My human right and you flagged it before responding.. it is against consumer law to make a customer pay postage for a product that is not as described! Looking at the other reviews I feel confident that I will be placing the bm clothing I have in the bin, I didn’t just give bm a try, I have been a customer for half a decade. This is why people don’t support local. I paid postage and basically donated $16 to nothing. However, in future your sales are likely to dramatically decline I imagine. Good day. I’ll just leave this here and you can update your replies all you desire. Bottom line is, I think you truly know what the reality is. All the best with that.
Basically $200 for 2 temu tops.
Cuts, sizing, expectation Vs reality is temu also.
Then you have to pay postage to return it. I encourage all to report them to consumer affairs as by law it’s illegal what they are doing.
Never will I support their ‘made in China’ again.
July 25, 2026
Unprompted review
Reply from Black Milk Clothing
We're really sorry to hear your order wasn't what you were hoping for. We reached out to learn more and asked if you could send through some photos of the items so we could properly investigate the concerns you raised around fit, quality and your overall expectations. We offered the option of photos either on or off the body, as laid-flat photos are completely fine, but unfortunately we weren't able to complete our review without the requested information.
We’re always happy to investigate when something doesn’t seem right, and we genuinely want to work with our customers to find a resolution. We just need the opportunity to review the items first so we can assess the situation fairly and consistently.
It’s disappointing that this has reached this point, especially when we had been trying to support you through the process. We completely respect that customers have the right to share their experiences and feedback, but we also have a responsibility to ensure reviews accurately reflect the interactions and processes that took place. As we are not engaging in any unlawful practices, we have flagged the review where we believe it contains claims that are inaccurate or misleading.
As outlined in our Returns Policy, we don't cover return shipping costs for items that aren't faulty or misrepresented. However, we have offered to refund your return postage as a gesture of goodwill once the items are received and inspected.
While we're genuinely sorry this purchase wasn't the right fit for you, we do appreciate you giving BlackMilk a try and wish you all the best.
The Blackmilk team are awesome
The Blackmilk team are very professional helpful and wicked at getting it right. Love dealing with them.
July 28, 2026
Unprompted review
Reply from Black Milk Clothing
This absolutely made our day, thank you so much! 🥹 We're incredibly lucky to have such a wonderful community to support, and it's an absolute privilege getting to help our Sharkies whenever we can. Thank you for taking the time to leave such a lovely review and for being part of BlackMilk 🖤
Super helpful
Super helpful, really quick response despite being across the world. Wish they had a Canadian company too
July 26, 2026
Unprompted review
Reply from Black Milk Clothing
Aww, thank you so much for the lovely review! We're so happy we could help, even from the other side of the world. 🌏 And trust us, if we could magically pop up a BlackMilk Canada tomorrow, we'd have plenty of Sharkies putting their hands up for that one! Until then, we'll just keep doing our best from sunny Brisbane. Thanks again for taking the time to share your experience with us 🖤
very friendly support and fast service
very friendly support and fast service , that senior assistant renee girl was pretty cool
July 28, 2026
Unprompted review
Reply from Black Milk Clothing
Aww, we agree, Renee is pretty cool! 😎 She'll be absolutely over the moon to hear she made such a great impression. Thank you so much for taking the time to leave such a lovely review. Friendly, fast support is exactly what we aim for, and it's always great to hear when we've nailed it.
Advertisement
An Amazing Aussie Fashion Brand
Never had an issue with any of my orders, Always fast to respond to queries & the quality of the products is top of the line, they are comfy and you look & feel like a million bucks.. I always get compliments when I'm wearing my BM leggings or people ask me if they are from BlackMilk & it starts up a random conversation with a stranger.. I think everyone has so much respect for the brand and their product lines that really do make people excited & proud to talk about their collections and what kind of style of garment they are obsessed with and how they somehow universally look great on any body type.. you know what you are paying for in that kind of design quality, its stunning
July 23, 2026
Unprompted review
Reply from Black Milk Clothing
Kymberli, this absolutely made our day to read 🥹 Thank you so much for taking the time to leave such a thoughtful review. I love that you mentioned the random conversations that start when you're wearing BlackMilk. There's something pretty special about spotting another Sharkie in the wild and instantly having something to bond over! Thank you for your kind words about our team, our quality and our designs. We're incredibly lucky to have such a passionate community, and we're so happy you're part of it. Thanks again for being here and for sharing the BlackMilk love with the world 💖
I’ve just recently discovered Blackmilk…
I’ve just recently discovered Blackmilk and within two weeks I have made 6 orders! They have great quality clothing, with a good size range and size charts are accurate. Their customer service is amazing too, they are all over social media and reply very fast to the two questions I have sent them by email. If you think the clothes are cute, then you definitely need to give them a try!
July 21, 2026
Unprompted review
Reply from Black Milk Clothing
A six-order BlackMilk speed run in two weeks has to be some kind of record! 😂 We're absolutely thrilled you've found us, and even more thrilled that you've felt so looked after along the way.
Thank you for your lovely words about our quality, sizing and Customer Service Team. We put so much love into what we do, so hearing that you've had such a positive experience means the world to us. Welcome to the Sharkie Fam! We're so happy you're here, and I have a feeling this might just be the beginning of a very fun wardrobe adventure 🖤
Brilliant company worth supporting!
I've been wearing Black Milk fashions for years and order regularly. I'm hooked on the comfortable clothing and fabulous limit edition licensed prints that actually credit the artists.
The customer service is also amazing . It's so rare nowadays to be able to talk to real kind normal people instead of some horrible bot. Returns are easy (although super rare) and they also react to feedback super fast. I asked for more plus sized models and the next collection out had them.
July 18, 2026
Unprompted review
Reply from Black Milk Clothing
Oh Emilia! We are so blown away by your incredible support over the years and your review has really touched our hearts and made our day, thank you SO much!! Every single person here at BM pours their hearts into what we do so knowing how much you appreciate that really means a lot to all of us 🖤
This was a shop I loved buying from…
This was a shop I loved buying from when they first opened. The dresses I recently bought were a huge disappointment. These clothes are nothing more than cheap polyester trash manufactured in China. A basic polyester elastane skater dress priced at 50+ bucks is laughable.
May 30, 2026
Unprompted review
Reply from Black Milk Clothing
Hey, Thank you for being honest with us, and for having loved us once too, that means a lot.
We hear you on the polyester comment, but it's worth noting not all polyester is created equal. Ours is graded and finished specifically to hold its shape and last, not the cheap stuff it sometimes gets lumped in with. That said, we totally get that some of our intentionally lighter weight options are not the feel or look you expected, and so we'd be happy to look into a return for you.
From your username here, we're unable to look up your specific order, so if you want us to take a look, shoot us an email at hello@blackmilkclothing.com with your order number and we'll sort it from there. Your feedback's going straight to the right team too 🖤
Advertisement
A galaxy of stars
Responsive, high energy, attentive staff. I’ve been shopping with BlackMilk Clothing for almost 10 years and seeing how much love and care they put into every single step of the process makes my day. Lorelei was amazing ! Thank you
July 14, 2026
Unprompted review
Reply from Black Milk Clothing
Lindsei!! Almost 10 years with us?! That's SUCH a huge deal to us and we don't take that kind of loyalty for granted. Thank you for supporting us 🖤 We've already passed your kind words on to Lorelei, she's so touched by it!! Thanks so much for taking the time to leave this, it truly means the world.
They made an exception to their policy…
They made an exception to their policy for me when I made a mistake with my order and responded really fast.
July 6, 2026
Unprompted review
Reply from Black Milk Clothing
Thank you so much for your lovely review 🖤 We’re so glad we could help sort things out for you! We know little order mistakes can happen, and we’re always happy to look at each situation individually where we can. Thanks for taking the time to share your experience - we really appreciate it 🥹
Blackmilk and I have celebrated 10 years!
Blackmilk and I have celebrated our 10 year relationship by finally taking the leap merging all my accounts into one super account… no more what email did I use and trying to guess passwords!!! The link with a code to my email was genius *Chef Kisses*
From market stalls to quick ten minute breaks at work, blackmilk and I have shopped everywhere! Thanks to Emily we finally have some order and my OCD is so happy to have 1 account actually collecting points, I am going to celebrate by ordering now my 4th cart for the week!
Amazing customer service, quality one of a kind pieces and no matter if my weight goes up or down, I feel happy in my body as long as it’s covered head to toe in BLACKMILK 🤣💗
July 5, 2026
Unprompted review
Reply from Black Milk Clothing
Thanks so much, Sarah! 🥹 I absolutely loved helping you untangle the BlackMilk account web and create your one super account! 😂 Ten years with BlackMilk is something really special. Thank you for letting us be part of your wardrobe through so many stages of life. Hearing that our pieces help you feel happy and confident in your body, no matter what, honestly means the most. Now... about that fourth cart of the week... I'm choosing to believe that's just your super account celebrating 😆 Thank you again for such a thoughtful review. It genuinely made my day.
Great Clothes and Customer Service
I’ve been a consistent customer of Blackmilk for the last 15 years. I love their clothing because of the unique prints and interesting cuts. Their customer service team is very responsive and helpful.
July 1, 2026
Unprompted review
Reply from Black Milk Clothing
Jane! We're so blessed to have had you by our side for the last fifteen years - absolutely incredible! Thank you so much for your review 🩷✨
Advertisement
My favourite retailer. Quality in my vibe!
I came for the licensed products but I love other items as well, especially the eye attire, cat stuff, and mage/witch themes. This place has the perfect vibe and I couldn't be happier. My two Final Fantasy XIV dresses (job icons + map) are actually my favourite outfits ever. They're high quality and beautiful, and I get compliments from people who don't even know what a job icon is. The customer service is top notch and I feel like this shop is all about getting people high quality clothes in the themes we REALLY love.
June 28, 2026
Unprompted review
Reply from Black Milk Clothing
Catherine, this review is everything 🤩 We are beyond delighted that you're loving your FFFXIV piece so much, and hearing that you've received top-notch customer service is wonderful. Thanks for taking the time to share your thoughts ✨
Best Customer Service Ever
Customer service is always super speedy, incredibly helpful and so so lovely. I messed up on my order and it was sorted within minutes of me emailing.
June 23, 2026
Unprompted review
Reply from Black Milk Clothing
Bonnie, this absolutely made our day 🖤 We're so glad we could get everything sorted quickly for you. Thank you for taking the time to leave such a lovely review - it truly means the world to our team.
Absolutely love Blackmilk
Absolutely love Blackmilk! Customer service is fabulous. Excellent quality clothing. Brilliant!!
June 24, 2026
Unprompted review
Reply from Black Milk Clothing
Thank you so much, Jess! We appreciate you 🖤
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.