bloomex.co.nz Reviews 

Worse than poor. Ordered for a sick friend in NZ. Delivered late because it was Mother’s Day (!). Flowers dead within 4 days. No reply to 2 complaint e-mails. DO NOT USE
Sharon van Dijk

I wish I read this review before ordering flowers. Nothing like advertised - purely roses for an extortionate price. I thought I was ordering locally (to support local businesses) and these to be delivered same day - came from Christchurch (unnecessary flight away) and arrived next day. Will never use this service again.

This is the worst company I’ve ever dealt with, they send dead flowers and then refuse to refund. They hang up on you and don’t reply to emails.

My family sent me flowers and although they looked okay in the wrapping the flowers were wilted or broken. The flowers are dispatched with the stems pushed into a block of damp oasis but it is not enough to sustain the flowers during delivery.

I emailed the company twice with photos and spent 30 minutes and five phone calls to try and get a replacement delivery. They finally agreed ed and sent new flowers. They also arrived in bad condition.

Do not waste your money sending flowers with this company. I would post photos but can't see where to do this.

Mother’s Day flowers ordered 3 days prior from the UK, arrived two days late and were absolutely sad and at the end of their life. Barely lasted the day before they wilted and the oasis started to ferment. I believe this company is a scam

Similar experience to others. Bouquet was crushed and of small size. Roses replaced with gerberas. Offered a $20 store credit as they state what was sent was of product standard. Total rubbish. Please don't waste your money on this company.

I am not happy… I ordered flowers for a bereavement. The colours were beautiful. I placed my order on Monday 11th May to be delivered on Friday 15th May. I was notified on Thursday night at 11:35 PM, items were substituted with mixed designer choice… not sure what that means. I was never given the opportunity to accept or cancel the substitute order, even though their policy states they will contact customer before confirming substitute. I asked that they send me a photo of what they delivered, not possible. It was suggested that I request a picture from the recipient. Judging by all the reviews, not a trustworthy business. I will be contacting my bank to reverse the charges. They don't deserve a star rating.

Flowers disgustingly poor for cost. Nothing like the photo on line

Absolutely shocking company. Please make sure that you don’t use. My daughter ordered flowers for Mothers Day. They were delivered late. Delivered in a sealed box with no water. And left in a parcel drop off location with no notification. Guess what - they were dead before picked up. Response was ‘not our problem’ it was the courier companies.

Mothers Day flowers turned up 2 days late. What little amount there was for $109 had broken stems, dead flowers and the vase selected was a mason jar put into the box. Very disappointing. Order placed in Australia for NZ delivery. They initially did not respond to my daughter's emails which included pictures, and when they did they stated another substitute delivery had been sent with delivery status DELIVERED which never arrived. Still waiting for management to call regarding a refund. Under NZ Consumer Act they have failed over and over in all areas so how is this company still able to operate

I ordered flowers from Bloomex and never again. I paid $169 and the bunch of flowers for Mothers Day was very small. I wrote to Bloomex and never heard anything back. These people shouldn’t be in business.

I would have to honestly say they dont even deserve 1 star . Your company is disgraceful . If you think you are going to get away with your behavior think again .

WARNING DO NOT DEAL WITH THIS COMPANYIf I could leave zero stars I would my sister and the UK paid NZ$95 for a bunch of dead flowers for Mother’s Day. Customer service is absolutely SHIT. I am disgusted in the treatment to get replacement flowers sent to my 89 year-old mother. THE CUSTOMER SERVICE PEOPLE LACK COMPREHENSION, ENGLISH COMMON SENSE OR EMPATHY AND COULD NOT CARE LESS DISGUSTING.

Do not use Mel’s flowers /bloom box. Their website took my delivery details and billing address as separate but sent the flowers to the billing address. When I called they refused to accept their mistake and said I would need to pay for more flowers. I chose Mel’s flowers as I thought it was a local Nelson business but it turns out to be a multi national company with a call centre in who knows where and no care for their customers. Don’t use them. As a result of their meanness my aunty didn’t get flowers while in hospital. :(

terrible flowers - advertised as local delivery and sent via NZ Post Auckland to Wellington . Paid for deluxe and was sent minimal flowers and missing vase which was paid for.

My experience with Bloomex / Mel's Flowers was extremely disappointing and I would not recommend using their services.

There was no response to follow-up emails and no meaningful way to contact customer service, which created significant uncertainty around whether the order would even arrive.

While the flowers were eventually delivered, I paid circa $140 for an arrangement that arrived half dead and honestly looked like a $20 bunch from a corner store.

Overall, the experience lacked the level of communication, quality, and customer support I would expect from a business operating in this space.

Recieving one star only because it is not possible to rate them a zero.
Expensive flowers arrived 2 days late and were in terrible condition. Well past their use-by date could not salvage any from the bunch.
Rang the company to register a complaint. After being hung up on twice, I managed to get an email adress to send photos to.
Requested a refund or replacement bunch.
Crickets.......................
Do not use this company apalling product & service!

DO NOT USE THIS RIP OFF COMPANY!!!!! If a zero could be given it would!!! Not only were the flowers for Mothers Day but were not delivered until 2 days later and half dead, a chunk just fell off and moldy leaves!!!

FYI i live in Australia

My mum has cancer. I bought flowers to get to her for Friday prior to mother's day on Sunday. So it wouldn't be busy. And so she had something to keep her company while recovering from chemo on the weekend.

No flowers. No refund. No response.
My terminal ill mother should not suffer the consequences of their bad service. Behaviour. And lack of communication.

Regardless of the reason they were ordered. The product never showed up or were seen by myself or the receiver.

Reached out and called multiple times. Nothing...

Disappointed and disgusted. Going to the bank and leaving a review.

The number they linked on their website doesn't even work.