bloomex.co.nz Reviews 

Would never use this business again. Flowers were delivered and left by the front gate on a busy road, as we were tracking them on an app and they constantly showed out for delivery we assumed they had not arrived, it wasnt until the next morning they were found, they looked hardly anything like the advertisement, very dull, probably from being out in the cold all night! customer service is lacking, told I cannot be put through to a manager, their email addresses bounces back, would never ever use again.

Absolute SCAM of a company. They will take your money with zero intention of fulfilling your flower order. It’s unbelievable to me that they’re still allowed to operate in NZ. Lies from the rubbish contact centre when you call them to ask where your order is saying it s with their ‘Investigation Team’. There is no such department. 8 days after ordering flowers from Bloomex NZ & I’m still waiting. I’ll be doing a chargeback on my credit card but save yourself first and DON’T USE THIS COMPANY.

Order placed 10 days in advance. The day before the delivery I’m told they can’t deliver that day and it will be a day late. Finally delivered 4 days later. Flowers are different to what was ordered. Offered a $20 store credit which is useless because I won’t be ordering from them in the future. Unreliable with poor customer service

I just got scammed - Do not use

They answer in a different country and have a fake chatbot

Late delivery of nearly $300 of white long-stem roses, this with taxes added. Most snapped-off, dead, bruised brown buds, mountains of petals and stalks. They offered to provide a voucher to cover taxes. DO NOT USE THEM! THEY ARE TOTAL CRAP. People that use their services work hard and love and value those they order for. They do not share the same ethics or value their clients. Photos supplied.

Order placed. Was never received. They will not answer emails or phone calls.

This business is also operating under the name 'Mels Flowers' there is a legitimate florist called 'Mels Flower Truck' so the two can easily be confused. There doesn't appear to be anywhere to leave a google review or trust pilot review for the Bloomex 'Mels Flowers' so leaving one here in case that saves someone the disapointment I've just had with this company :(

Absolutely scam!
Paid $120 for a deluxe bunch of birthday flowers for my Mum and I got delivered about $40 worth of roses.
They accept your order and change it out with shit flowers or complete opposite flowers to what you ordered once payment is recieved.
Not to mention Late on delivery.

AVOID!!

Do not use this florist. My $155 flowers did not get delivered to my daughter. Instead of following up with their delivery agent nz post they told me to do it. NZ Post couldn’t get a responses from their driver so they are culpable too. But Bloomex did nothing to investigate or compensate me. Useless.

The same day delivery did not occur, even though I ordered before 9am. I did not get advised of the delay, and when I tried to call I was on hold and never reached a real person.
Next time I will use a verified local supplier, by phoning in person.

This company is a rip off. The amount paid for a small flower arrangement of which flowers are well open is not worth the price paid. Avoid this company.

Ordered bouquet but customer received teddy bear and chocolate with card for someone else. Requested delivery of original order to be told I needed to pay delivery again, atrocious service flowers finally arrived a week later nothing like bouquet ordered.
This company is just a ripoff will never deal with them again.

A complete scam - do not engage with them at all! They ruined my daughters day!

DO NOT USE THIS COMPANY! Didn’t delivery my daughter’s 30th birthday flowers! I requested a refund on the online chat, which they agreed to. They then for some reason despatched a box of flowers that arrived 6 days later?!! Customer service will now not respond to my emails. Wish I’d seen these reviews before paying them money!

Absolutely disgusting service! Charged for same day delivery, got an email in the late afternoon saying delivery was going to be next day, then they deliver to the wrong address (my billing address, not the address I asked them to be delivered to), jump on their online customer service chat, no empathy, no sorry, and haven't even replied to my dissatisfied email. F these guys, DO NOT USE

I would like to leave less than 1 star. Disappointing and frustrating. Same day delivery was 12 days late!!!! Some of the flowers were dead on arrival. Attempted to cancel, but apparently the bouquet was upgraded. Called numerous times, calls were dropped, or transferred to managers who did not answer. Did not Google Bloomex in the first place. Do not use this overseas based company.

Zero stars. Ordered a same day service then got three separate calls saying they couldn't deliver until 3 days later. Asked for a refund, then got 5 separate emails (two saying my name was someone else) avoiding processing a refund and offering a store credit or a $5 same day fee to be paid back (it was around $25-$30). Refusal to pay a refund for not being able to deliver is a breach of the Consumer Guarantees Act and their website is misleading which is a breach of the Fair Trading Act. On top of this, their offshore customer service was incompetent and rude - and it's a major scam. Wish I'd seen some reviews before making a spontaneous flower purchase

This feels like a scam. They make it look like they are local to the area you are wanting flowers delivered to. I paid for same day delivery and they told me they could not do that. I said I wanted to cancel the order. I was then ignored, and kept getting told the same thing when requesting a refund. Three days later and still the flowers have not been delivered. Do not use them.

It wasn’t flowers for us -it was their gift basket, for which nearly $97 was paid all up, including extra for Same Day Delivery. Arrived the next day, products were mostly cheap items from China, Korea, Indonesia, nothing like the advertisement. The NZ component included a packet of Milk biscuits. These were compressed milk powder, not meant for be consumed as biscuits. Horrible.
DO NOT ORDER A GIFT BASKET FROM MEL’S FLOWERS aka BLOOMEX. They said the order, made online from Wellington was to a local company - nope. When messaged asking for their location, they asked what I wanted to order!
I have made a complaint to the Commerce Commission as a complaint against Misleading advertising.

What didn't go wrong. I feel such shame and embarrassment on my family name for not bothering to check the reviews of this scam artist masquerading as a legit business. The order never arrived on time for my mum's 60th, and in the following days. When I called them to complain, I was met with rude resistance, and was told nothing could be done, and they resent the flowers with a piece of chocolate attached. Not only did my order not arrive on time, the flowers that eventually rocked up did not match in the slightest. There were about 18 less flowers than expected, and the "bouqet" could not possibly ever qualify as a "bouquet". I was so embarrassed that I had to call my mother and apologise for bringing shame to the family name. I truly hope the people behind this shameful scam rot in hell. Peace and love to y'all.