I had trouble renewing my card. Tried the FAQs, none of them seemed to apply, I contacted the customer team via the website and after a couple of exchanges Danielle managed to figure out the problem.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I sent an email query over the weekend which was acknowledged straight away with a clearly worded ‘holding’ email. I hadn’t expected a reply until Monday at the earliest…but on Sunday morning I receiv... See more
Company replied
I had struggled to gain use of my Blue Light Card due to problems activating it. However, Victoria stepped in and provided help. She very quickly came up with a solution and guided me through process,... See more
Company replied
I have appreciated the savings over the last 2 years as a retired NHS worker. I wish I'd signed up sooner! I've recently renewed my card and had a query about the end date. Thank you Gurmel for your... See more
Company details
Written by the company
There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it. With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few. Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK. We are Blue Light Card. We’re there for the people that are there for all of us. For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk
Contact info
Blue Light Card, Charnwood Edge, Syston Road, Cossington, Leicester, LE7 4UZ, Cossington, United Kingdom
- Communications@bluelightcard.co.uk
- bluelightcard.co.uk
4.6
Excellent
27K reviews
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Paulina has been extremely helpful
Paulina has been extremely helpful to me over the past week when I been facing issues with my account. Their rapid response and quick action has given me every confidence as a blue light worker in the support and gratitude given.
Thank you very much Paulina and the Blue Light Card team.
August 2, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
customer service
customer service - Victoria was fantastic once she got involved , she resolved my issue promptly and efficiently.
August 4, 2026
Unprompted review
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Login issue
I had a problem logging into my account and Gurmel helped me resolving the issue in no time.
August 1, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
As I am not the world's best with…
As I am not the world's best with technology and doing things online, I found the support really helpful, and now look forward to the advantages of being a member.
August 1, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Found out I was still eligible for BLC…
Found out I was still eligible for BLC after leaving- super happy to have contacted via Email. Sakaria was really helpful and the replies I got were quick and friendly!
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Reece
Reece! Thank you so much for all your help with renewal of my blue light card. Your help is much appreciated! Thank you for dealing with it really quickly & effectively!
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Excellent customer service
Ruby helped me to sort out a double payment and also a login issue (user error). She was friendly, helpful and super quick, which was much appreciated!
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Fantastic customer service
Fantastic customer service, Amelia was really good in resolving my issue quickly.
August 2, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Query dealt with straight away
Query dealt with straight away. Good customer service
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Prompt and faultless Customer Service
I sent an email query over the weekend which was acknowledged straight away with a clearly worded ‘holding’ email. I hadn’t expected a reply until Monday at the earliest…but on Sunday morning I received a really helpful email from Victoria! I replied to her and within a very short timeframe she had sorted out my issue. How lovely to have such prompt, polite and professional Customer Service. Thank you Victoria and well done Blue Light Card as her employer!
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Paulina was so helpful and resolved my…
Paulina was so helpful and resolved my issue very quickly. Thank you
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Sakaria - Thank you
Sakaria was very quick to respond to emails and kept helping me until the problem was resolved
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
FAIRLY QUICK ACTION
I emailed/messaged last week and today my BLC has been reactivated to use, so there wasn't too much of a delay.
This could have been resolved immediately if the first email had asked for the scan of the card, as sent to you today, but that said it has been reactivated quickly today. Thanks Paulina.
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Customer Service Rep Helpful
Naomi was very helpful and sorted my issue quickly, although the system in general was slow.
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Really helpful at responding to issues
Really helpful at responding to issues. Fast response to emails with successful results.
Blue light card is a great resource.
August 2, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Had an issue logging in and Victoria…
Had an issue logging in and Victoria was super helpful. App is easy to use.
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
In my experience of blue light
In my experience of blue light, I didnt recieve my blue light card, I asked plunty of time, but not recieve. steel after a while I renewed. only on up I have that is make me disappointed.
November 3, 2025
Unprompted review
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Danielle
Thank you so much to Danielle for finally sorting out my blue light card renewal. For some reason it would not allow me to renew on the app or website. Today Danielle contacted me and had it sorted within half an hour so efficient thank you
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
I had issues trying to update my email…
I had issues trying to update my email on my bluelight account, after emailing customer services, Naomi rectified this issue for me. I am glad to say I now have my email updated/corrected - thank you Naomi.
August 3, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
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