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Bluepillow  Reviews 688

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TrustScore 3.5 out of 5

3.5

Holiday Accommodation Service
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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be easy and efficient, often highlighting the competitive and affordable prices compared to other platforms. Reviewers also appreciated the transparency regarding pricing, with the original price shown before booking including all fees. The staff, particularly at the front desk, received positive remarks for being gentle, helpful, and readily available to assist with various requests. However, some people were dissatisfied with the website, reporting issues where advertised offers did not exist, leading to higher prices on partner sites. There were also concerns about incorrect bookings, with customers being directed to different hotels or finding that their reservations were not as expected, sometimes involving misleading listings or unverified profiles. Additionally, some reviewers experienced cancellations shortly after booking or found that their bookings were not processed correctly, despite being charged.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told properties... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding prices affordable... See more

Website

Reviewers highlight negative aspects of the website, with many feeling that it is misleading and advising... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and welcoming... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it convenient, such as being in the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Except that we got the old worn out rooms with the hard unpractical bed, the hotel offers a very good breakfast and the overall feeling is holding a 4 star rating hotel. The price was competitive and... See more

Rated 4 out of 5 stars

Summary: $50/night for Private room with King bed, Bathtub, and Parking right outside my window. Context: It was luxury for me after nearly two weeks on the road, sleeping in tents, or bunk... See more

Company details

  1. Holiday Accommodation Service

Written by the company

Il motore di ricerca alloggi globale che permette di trovare la miglior soluzione al minor prezzo.Tutti gli alloggi per te in un unico sito semplice da usare, nessuna commissione.

Contact info

3.5

Average

TrustScore 3.5 out of 5

688 reviews

5-star
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1-star

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

So easy to book

So easy to book

April 5, 2024
Unprompted review
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Reply from Bluepillow

Dear Douglas,
Thank you for letting us know that you enjoyed our service.
We are happy that you enjoyed your stay and that it was easy for you to use Bluepillow.

We hope you find yourself in your next experiences.

Sincerely
The Bluepillow team

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Rated 5 out of 5 stars

simple and quick

March 30, 2024
Unprompted review
Bluepillow logo

Reply from Bluepillow

Dear Mike

Thank you for your review, we are very happy to know that you enjoyed your stay with us.
We hope you will return to using our online service.

Best regards
The Bluepillow team

Rated 5 out of 5 stars

I'm so glad I found my Blue Pillow

I have never heard of blue pillow. They had the competition beat by $13 per night. The process was easy and quick. The lodge we are staying at looks great and can't wait to get there. Thank you Blue Pillow.

March 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Stay away - a scam!

Stay away! Searched for an accommodation via Google Maps, bluepillow showed the best rates. Clicked on it and it took me to another property that is “bookable” but in fact, does not even exist! Scam!

March 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Clickbait

I've been researching hotels for couple of weeks and I can with 100% guarantee say that the bluepillow prices shown are clickbait. They are never available. I would suggest not to show fake prices just to get customers to click your website.

February 25, 2024
Unprompted review

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