Bluestone Mortgages Reviews 

2,090
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and underwriters for being exceptionally helpful, friendly, and truly taking the time to understand unique personal circumstances rather than just looking at credit scores. People love that communication is prompt and transparent, making the overall application journey feel smooth, efficient, and surprisingly stress-free. However, some customers also noted issues with unexpected delays, disorganized communication, and being repeatedly asked for the same documentation. A small group of reviewers experienced a frustratingly slow process, leading to significant stress and long waiting periods during their mortgage applications.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the efficient, professional, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers received the best support... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Response time

Customers consistently note positive experiences with response time, highlighting that inquiries are answered... See more

User experience

Consumers find user experience to be extremely positive, highlighting a smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bluestone Mortgages for issuing today’s Right to Buy mortgage offer. A special mention goes to Daniel, the underwriter, who handled the case with great efficiency. He revie... See more

Company replied

Rated 5 out of 5 stars

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more

Company replied

Rated 5 out of 5 stars

My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,090)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient process

Efficient process, thought it.d feel more complicated, but wasn't at all.

January 16, 2026
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

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Rated 5 out of 5 stars

They were able to give me a mortgage…

They were able to give me a mortgage when other couldn't. I will be forever grateful.

December 20, 2025
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Reply from Bluestone Mortgages

Hi Plssah, thank you for your fantastic 5* review! We're so pleased that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 1 out of 5 stars

Avoid Using This Company for Your…

Avoid Using This Company for Your Mortgage
I strongly advise against using this company for your mortgage. My experience with them was frustrating, costly, and time-consuming. Over several months, they repeatedly requested the same information and showed a clear lack of organization and professionalism.

At one point, they even arranged and charged me for a property valuation, only for my mortgage to ultimately be declined for a trivial reason something that could have been identified before the valuation. It felt as though the valuation was pushed through unnecessarily, possibly to secure a commission at my expense.
Buying property is inherently stressful, but working with this company only added unnecessary complications, delays, and costs.

Do yourself a favor: save your time, money, and stress. Seek out a reputable and professional mortgage provider. After switching to another firm, I successfully secured my mortgage and purchased my property without the issues I faced with this company.
Good luck with your mortgage journey I hope you have a smoother experience than I did.

September 1, 2025
Unprompted review
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Reply from Bluestone Mortgages

Hi Anar, thank you for your feedback. We’re sorry to hear you have been unhappy with your experience. As a specialist mortgage lender, we review each application individually, which can sometimes mean we need to ask for additional information. If you would like us to look into this further, please contact us at complaints@bluestonemortgages.co.uk

Kind regards,
Bluestone Mortgages

Rated 5 out of 5 stars

Smooth transfer

Smooth transfer

August 26, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review Carol! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 3 out of 5 stars

Broker portal poor

Product and service fine, just dont like how i can not submit documents until everyone asked for is uploaded, it slowed down the process and spoilt the client experience

January 13, 2026
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Reply from Bluestone Mortgages

Hi Tim, thank you for taking the time to leave a review. We appreciate your feedback and will pass your comments on to the team.

Many thanks, Bluestone Mortgages

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Rated 5 out of 5 stars

Kasia and kyala were amazing

Kasia and kyala were amazing. I received the best support. They catered for my needs being dyslexic. Kasia made sure I had insurance/ protection for my mortgage and explained anything I did not understand

January 9, 2026
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Reply from Bluestone Mortgages

Hi Rebecca, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received from Kasia and Kyala. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Excellent company

Excellent company, easy to deal with, I was unsure if i would be able to get a mortgage, however Bluestone made the whole process a great experience

January 12, 2026
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review, Matthew! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

The clients had previous credit issues…

The clients had previous credit issues and following one call to discuss the recorded issues, was guided on the best way to record the information. The process was quick and straight forward.

January 12, 2026
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Reply from Bluestone Mortgages

Hi Stephen, thank you for giving us a 5* review! We appreciate your feedback and are so pleased you've been impressed with the service you've received on your complex case. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Quick. Efficient. Fair

Quick. Efficient. Sensible underwriting. A breath of fresh air

January 12, 2026
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Reply from Bluestone Mortgages

Hi Kieran, thanks for leaving a 5* review and for using Bluestone Mortgages.

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Rated 4 out of 5 stars

It was a quick and straight forward…

It was a quick and straight forward process. They seemed to understand our specific circumstances and catered to our requirements accordingly. They produced an informative and detailed proposal and the final application was sorted in quick time helping us move forward with our purchase. Very reassuring.

January 3, 2026
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Reply from Bluestone Mortgages

Hi Sean, thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Excellent company

Can not fault the experience and service with Bluestone highly advise and recommend, quick and honest no issues at all excellent company to work with

January 10, 2026
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Reply from Bluestone Mortgages

Hi Nathan, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 4 out of 5 stars

I did not give 5 stars as your…

I did not give 5 stars as your declaration is far too long to print on a small printer. I only printed the page for my part to complete, however, sent both parts on the same email which seemed to cause a problem at your end
apart from that, no problems and would use you again

January 6, 2026
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Reply from Bluestone Mortgages

Hi Mr Syme, thank you for taking the time to leave a review. We appreciate you sharing your experience, and we will pass on the feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Great lender to deal with and very…

Great lender to deal with and very flexible. Great back office system. Will be using them again.

January 8, 2026
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review Mayowa! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

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Rated 5 out of 5 stars

Spent Christmas in my new home

Spent Christmas in my new home, all thanks to Bluestone. From application to offer in a week, their process was simple, straightforward and professional.

Application mid October
Offer mid October
Keys 31st October

You’ve given me that chance at a home that I cannot be more grateful for. Thank you for this. I absolutely love it. Will be recommending you to everyone in my field of work. ❤️❤️

October 14, 2025
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Reply from Bluestone Mortgages

Hi Jay, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Great experience

Great experience

December 28, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Life changing!

Quick and fair, really understood our situation before judging and making a decision. Our future has been changed because of this approach!

December 26, 2025
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Reply from Bluestone Mortgages

Hi Charlotte, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Excellent experience

I had an excellent experience working with this mortgage company from start to finish. The team was knowledgeable, responsive, and genuinely invested in helping me find the best loan option for my situation. They explained every step of the process clearly, answered all my questions promptly, and made what could have been a stressful experience feel smooth and manageable. Communication was consistent, timelines were met, and there were no surprises along the way. I truly appreciated their professionalism and personal attention. I would highly recommend this mortgage company to anyone looking for a reliable, trustworthy partner when buying or refinancing a home.

December 26, 2025
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Reply from Bluestone Mortgages

Thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

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Rated 5 out of 5 stars

Very easy process

December 16, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Understand what you are looking for

Understand what you are looking for. Fill the gap. Proper job done

December 28, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Outstanding service

Very impressed with the service I received. Bluestone were happy to help with my complex situation and have been outstanding to deal with.

December 26, 2025
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Reply from Bluestone Mortgages

Hi Amanda, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

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