Blusafe Solutions UK Reviews 

96
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall, praising the products as reliable, easy to install, and effective for security needs. Many also highlight positive interactions with customer service, appreciating the helpfulness and speed of technical support. However, some people were dissatisfied with the company's responsiveness, reporting significant difficulties contacting support, with emails and calls frequently going unanswered for issues like returns or product failures. Additionally, some customers encountered product incompatibility or found specific features, such as fingerprint detection, to be less effective than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction, noting easy... See more

User experience

Consumers generally report a positive user experience, noting that products are easy to install and set up,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting excellent and... See more

Customer communications

Users describe negative interactions with contact, with many reporting no response to emails about returns... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased the Apollo smart lock to help manage our Airbnb guest access. Initially we had trouble with which app to use, and we were unable to pair the lock to the original Bluesafe app (black logo)... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service & Great Product I recently had an issue with my Blusafe Solutions door handle and contacted their customer service team. They replied to my email straight... See more

Rated 5 out of 5 stars

The origin lock is great ,works as stated.Had an access issue so contacted Blusafe and their response was superb and fast .. sorted the issue straight away .. mostly my fault anyway . 100 percent sat... See more

Rated 5 out of 5 stars

Purchased this smart lock after have major issues with a Yale lock and customer support was awful. I am so impressed with the new lock, fitting was so easy, setup easy and this offers so many more opt... See more


Company details

  1. Locks Supplier
  2. Electronics Company
  3. Smart Shop

Written by the company

Blusafe Solutions sell Fingerprint Smart Locks for your all occasions. Our range of door locks and padlocks all feature convenient methods of unlocking, without needing a key! Experience security at your fingertips!


Contact info

3.3

Average

TrustScore 3.5 out of 5

96 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(96)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic product

Fantastic product, was so glad i purchased the origin smart handle instead of the Yale the origin is a lot better and Dan is so helpful and he couldn't do enough for you if you need any help, he is always contactable which is unusual. highly recommend!!!

March 30, 2022
Unprompted review
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Rated 5 out of 5 stars

I bought the Origin Smart to replace my…

I bought the Origin Smart to replace my Yale Conexis smart lock as I've had quite a few problems with the Conexis! The mechanism failed leaving me with big concerns over reliability. The Yale app was also lacking features and used to log me out every time of use. My kids always lose keys or the fobs that Yale came with, the Origin Smart resolved this issue as it uses the app or fingerprints that can't be lost! I spoke to Blusafe before purchasing and it had all the features I needed, they were easy to contact and very responsive.
I opted for a Black lock with Wi-Fi and professional installation, a locksmith came out to fit it within a week of ordering and it's been great ever since. Looking to purchase a second lock as I wanted to test one out first and couldn't be happier with the experience and product.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Day one

Day one! Purchase the fingerprint front door lock from the ideal home show, Tom is lovely and really believes in the product and so he should it’s brilliant! It arrived and has been installed using their installation team. Dan was super helpful and professional. Great set up and walk through on how to use it!

The lock is ideally for us as the previous handle was a pain to remember to lock it all the time,

This a simple pull of the handle and it’s locked.

So many great features
Fingerprint
Fob
App unlock
And you can even send someone access over your phone! Just genius!!

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased the Blusafe Origin

Purchased the Blusafe Origin following a recent exhibition. Delivered within 24 hours. Installed so easily within 15 minutes. The online Youtube video was so simple to follow and the installation was a breeze. Really please with it and works exactly as expected. It would good if the App was a little bit more 'finished' but perfectly capable.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic product and great service from company

I run an Airbnb, the spare room in my house so we need to have secure locks on bedroom doors, for the guests and family. I now have 3 x Breeze Satin Chrome handles on the bedroom doors. This company was a lifesaver and enabled me to open my business. I'd ordered two different styles previously and although from UK based websites, products came from China with horrendously translated instructions and frankly cheap rubbish! We couldn't programme them either, they just didn't do what they were supposed to and were costly mistakes. Someone recommended Blusafe and I spoke to Tom before committing again. He has videos to show how to install which he sent links to and assured us he would be available if needed, but we didn't need it as they were very easy to install and programme. The handles work really well and feel nice and solid, quality. We don't have to take keys around with us when guests are in and also we feel more secure knowing no one can get in to our rooms when we're sleeping. Can't recommend highly enough.

August 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Great for the gym...

I have been using this lock in the gym for the last month or so and so far it has been great, not having to carry a key with me has been one of the main benefits but I have also been surprised by how responsive the fingerprint sensor has been (even after a shower). I previously had a similar one that I purchased on Amazon but unfortunately it didn't end up lasting too long, but even after this first month I can tell the build quality of this one is much better. Would highly recommend.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Such a cool idea!

Such a cool idea! I'm notorious for losing keys so the fact that I can use my fingerprint to open the lock is ideal for me. Super long battery life too.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fingerprint Padlock

Ordered a fingerprint padlock to take the gym - It arrived on time, is easy to set up, and is so much better than having to remember my key!

I'll be recommending this product to all of my gym buddies

April 14, 2021
Unprompted review
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Rated 5 out of 5 stars

I love the fingerprint padlock

I love the fingerprint padlock, it’s perfect for my gym locker and my bike lock. It’s so much easier than fiddling around trying to find a key or remembering a code for a combination lock.

April 13, 2021
Unprompted review

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