B&M Stores Reviews 

Jane answered my call and she helped me with my enquiry
She was a great help
Thabk you

I bought a hand electric mixer 7/2/26 used it thrice then it did not work,i returned it to B&M Castle-Douglas 6//7/26 & spoke with manager who wrongly informed me i was not entitled to a refund as the 28 day period had lapsed. No mention of a chance to repair item.I thought about my consumer rights &spoke with Lisa from customer services she was extremely helpful &advised me to return again to B& M in Castle-Douglas as the item i bought was electrical and had in fact a 12 month guarantee & i was indeed entitled to a full refund .She informed me the manager should have known this information regarding consumer rights.I returned item & explained i had spoken with customer services Lisa. A very helpful competent lady (Anne) carried out the returns procedure very efficiently.

I made contact as I couldn't find my receipt. I had an immediate response and after a few questions my receipt was sent to me. This all happened within 48 hours. Well done customer services #Krista#. I worked in customer services all my life and appreciate a quick response. Well done

I was bought a Bosch Strimmer from B&M. Although I had it for 2 years, the item broke after very little use & Bosch would not resolve unless I had proof of purchase even though I had registered the guarantee & still had a years cover. As it was a gift, I did not have a receipt. I called B&M to see if they could trace the transaction, Lisa was extremely helpful & managed to locate so I can now pursue my issue with Bosch.

Overcharged me in-store but only noticed when I got home. Emailed B&M to raise it and they kept trying to deny I was overcharged (despite providing images of the receipt), then eventually told me I could only resolve the issue by going back to the store which is about 15/20 minutes away within 14 days, which I probably won't be able to do due to other commitments. Some of the rudest customer service I've ever encountered, they were not apologetic at all and this has put me off ever using them again.

Had an issue with an item I purchased less than a month ago. They didn’t have a customer service in this particular branch and because I didn’t have my receipt they were reluctant to exchange it. The assistant in the shop adv me to call the B&M customer service. Which I did I I explained the situation to a an advisor called Isabelle who was very professional and understanding. Nothing was to much trouble. Isobel’s emailed me my receipt with I could then exchange the faulty item. Thank you Isobela and thank you to the Lady in the store who was also helpful.

Understood what was needed and worked politely and efficiently tp sort me out.

Customer service advisor named Lisa was very helpful and quick with aiding my query. The advisor was able to help me find my lost receipt on the system and provide me a copy via email

Great service.
B&m won't give refund or exchange without receipt anymore so I logged a complaint and they rang me next day and duplicated a receipt in order for me to get a refund.
Fantastic

Isabelle was great at resolving my issue. She really cared about resolving the issue for me and went above and beyond her duty to make sure I got the end result. Much appreciated thank you!

I bought a coffee table on Saturday, but unfortunately it was damaged when I opened the box. I also couldn’t find my receipt, so I wasn’t sure if I would be able to return it.
I popped into the store, and the gentleman at the till was very friendly and gave me some helpful information. The lady at customer service was also extremely helpful and was able to process my refund without any issues.
The whole experience was quick and hassle-free, with great communication and excellent customer service. Thank you to the team for making the process so easy.

We went to your store in Millbrook Southampton, looking for lavender plants. We found them all dead from lack of water. On looking at other plants, many were dead. I have been to your Andover branch, and what a contrast, no dead plants at all. Someone really must do something, you must be losing so much money

Lisa was so lovely, patient and helpful. Took her time to resolve my issue which I’m really grateful for!

I went shopping for one thing and ended up carrying heavy basket. At the checkout I wasn't feeling too good out of breath and the ladies at the checkout were very helpful. Packing my shopping and then one of them putting it in the car for me all with a smile. This was very much appreciated. We'll done ladies at Grangetown store

Customer service experience very good, although do have to resupply the info you already have given by completing the online form. However quick to respond.

Top class customer service. Listened to me and sent me what I needed. Thank you Lisa.

I needed white paint for the communal area, was advised needed high brand super white @ £56! Bought Taylor & Gray super white from B&M and it’s just fantastic. What a difference walking through our entrance. Also our local staff - Kirkcaldy & Leven are just brilliant. FYI paint was £4.25, big difference! Thanks. X

I bought some non drip gloss paint from Coulby Newham. It turned out to be mat! The shop couldn’t help but gave me the number for customer services. Lisa dealt with the case and was very polite and proficient. A refund or exchange offered with 2 hours of my phone call. A nice experience.

I have just been to the rugby shop only to find the trolleys dont not take tokens so I will shop else where who keep pound coin in they pockets nowadays very bad idea shame on you who ever thought it was s good idea got it wrong