B9  Reviews 1,135

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its simplicity, ease of use, and smooth operation, highlighting it as an excellent mobile banking platform. Many users appreciate the convenience of receiving paychecks early and the helpfulness of the cash advance feature, which often increases with timely repayments. The service is generally described as efficient, fast, and reliable, with many feeling secure about managing their money. However, some people were dissatisfied with aspects of the payment system, particularly issues with held funds, transfer limits, and fees. A few other people also felt that customer service was inconsistent, citing difficulties in reaching a live person, slow response times, and unhelpful interactions, with some even reporting issues with account discrepancies or access problems.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many reviewers report significant issues, such as hidden... See more

Application

Customers generally express satisfaction with the app, praising its convenience, ease of use, and navigation.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers frequently praise the app's ease of use,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.

Company replied

Rated 4 out of 5 stars

I love that I can get an advance on my pay but the fees are too high. I also don’t like that you can transfer more than $500 at a time, which incurs more fees.

Rated 4 out of 5 stars

Good company with great advances customer service kinda sucks but that's the only downfall

Rated 4 out of 5 stars

It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

B9’s business model feels extremely…

B9’s business model feels extremely deceptive and predatory toward people who are already struggling financially.

The app markets itself as a way to get a small financial advance, but what they don’t make clear is that they push users to switch their direct deposit and banking activity to their platform just to receive a tiny advance — sometimes as little as $20. That alone should raise serious questions about their intentions.

What’s worse is what happens when you want to leave and move your money somewhere else. Instead of making it easy to access your own funds, B9 effectively punishes users. Your only options are to wait for an ACH transfer that can take several days, or pay roughly a 3% fee just to instantly transfer your own money back to your debit card.

So let’s be clear: they lure people in with a tiny advance, then make it difficult or expensive to get your own money back out. That kind of structure looks a lot less like financial help and a lot more like trapping users inside their system.

For a company dealing with people’s paychecks and bank deposits, this kind of behavior is unacceptable. Financial platforms should operate with transparency and fairness, not tactics that appear designed to take advantage of people during difficult financial moments.

Consumers should be extremely cautious before moving their direct deposit or trusting B9 with their money. ****FYI**** Look at all their 5☆ reviewers they are all 1st time reviewers!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

It help keep me money focused

It help keep me money focused

February 27, 2026
Unprompted review
B9  logo

Reply from B9

Fantastic to hear how B9 helps your finances! We're thrilled that getting paid early and having the cash advance option are making life easier.

Rated 5 out of 5 stars

Amazing service love everything about…

Amazing service love everything about their many features

February 27, 2026
Unprompted review
B9  logo

Reply from B9

We're thrilled to be your go-to for cash advances and everyday money needs. Enjoy perks like early paydays and reliable service. Thanks for the feedback!

Rated 1 out of 5 stars

Fees galore

Between the high membership fees and the God awful 17.50 per transfer with a max of 500 per transfer they are the worst. They block purchases randomly. 0/10 recommend

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Love getting my pay check faster and…

Love getting my pay check faster and the cash advances comes in handy! 5stars

February 24, 2026
Unprompted review
B9  logo

Reply from B9

We appreciate your great feedback! We're thrilled that getting paid early and having the cash advance option are making life easier.

Rated 5 out of 5 stars

The manic statement

I do like the fact that you guys help with credit That's probably the best thing about this app and the loaning especially with a guy like me lol

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service, can’t even talk to anyone . They supposedly sent out my card 3 times but never got it and then asked me to activate the card before I order a new one? What? I didn’t want to activate a card I never got do someone can use. Horrible customer service DO NOT DO IT

February 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look