I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
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The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
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No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
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The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
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Extremely helpful and friendly staff in…
Extremely helpful and friendly staff in Basel. Great service and attention to our requests and questions.
February 15, 2026
Reply from BOLIA
Dear Sharon,
thank you very much for your feedback.
We are glad to hear that you had a good experience with us and look forward to seeing you again at BOLIA.
Feel free to reach out to us at any time!
Kind regards,
Kinga, BOLIA
Reply from BOLIA
Hi Anne,
Thank you for your review.
We are happy to hear that you had a good experience with us and hope to welcome you as a customer again.
If you have any questions please feel free to reach out to us.
Best regards,
Kinga, BOLIA
Great rug, confusing logistics
Bought a rug from the Bolia outlet in Geneva. Rug was in great condition and Bolia honoured the discounted price, so I’m happy with the product.
The issue was logistics and communication with Planzer. I paid for transport from Planzer Geneva to the Planzer Zürich distribution centre (not home delivery), but once it arrived there, Planzer treated it as a home delivery and started scheduling delivery dates weeks ahead. When I called, they confirmed it was set up incorrectly and implied the price could later be “recalculated” and charged higher, which is not acceptable when the mistake isn’t the customer’s.
When I raised this with the Bolia Geneva store manager, I was dismissed rather than helped.
Pickup at the Planzer Zürich distribution centre was also unclear (no instructions on where to go, and I was initially told payment was cash-only before they corrected it and confirmed it should be billed via Bolia).
Bolia should provide clear written instructions for outlet logistics (hub transfer vs home delivery, timelines, pickup steps, and billing).
February 5, 2026
Reply from BOLIA
Hi Niall,
Thank you for your feedback.
I am very sorry to hear about the negative experience you had with the logistics company we work with.
We have sent you an email regarding this matter and hope to hear from you soon so that we can work together to find a suitable solution.
We appreciate your feedback, as it helps us continuously improve our service.
Best regards,
Kinga, BOLIA
Normal and reduced prices
No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like trading at the stock exchange. One week prices are up, the next week prices are down! So you can easily loose a couple of hundred Swiss Francs when you're buying too early or too late.
February 1, 2026
Reply from BOLIA
Hi Dominik,
Thank you for your feedback.
At BOLIA we offer regularly changing discounts and campaign offers.
To ensure that you as a customer always benefit from the best offers, we have introduced a price guarantee.
That means:
If you have ordered a BOLIA product from us and find the same product from us at a reduced campaign price within 30 days of purchase, you can contact our customer service and we will issue you a gift voucher equal to the price difference. That way you can ensure not loose any money.
You can find further details about this in our terms and conditions.
If you have any further questions, we are happy to help you at any time.
Best regards,
Kinga, BOLIA
Grande amabilité et efficacité !
Grande amabilité et efficacité !!
Merci à toute l’équipe de Bolia Genève
January 17, 2026
Reply from BOLIA
Nous sommes ravis d'apprendre que vous avez apprécié votre visite dans notre magasin à Genève. Nous espérons vous revoir bientôt!
Cordialement, Elisabeth/BOLIA
They were very helpful and they gave…
They were very helpful and they gave good advice
January 10, 2026
Reply from BOLIA
Hi Elise. Thank you very much for your kind feedback!
We’re happy to hear that you found our team helpful and the advice valuable 😊
Best regards,
Nikki, BOLIA
Excellent sales service
Anna I. Maury makes everything easy and simple! I have been her client for 4th year in a row now in Zurich store, and she always has a fast & efficient solution!
January 7, 2026
Reply from BOLIA
Hi Handan,
Thank you very much for your positive feedback to our colleague, it means a lot to us. We look forward to welcoming you back soon!
Best regards,
Anna, BOLIA
You did not anticipate my messages!
December 23, 2025
Reply from BOLIA
Hello, and thank you very much for your review.
Your order has been scheduled for the requested date you specified.
Wishing you a great day!
Best regards,
Nikki, BOLIA
Professional advice
I was very impressed with the professional advice. She is also very kind and knowledgeable but not pushy at all. It was a great experience at Bolia.
December 21, 2025
Reply from BOLIA
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed the professional and friendly advice.
We look forward to welcoming you back to Bolia soon!
Best regards,
Nikki, BOLIA
Disappointing post-purchase service
Unfortunately, while the sales experience was excellent, the overall service after purchase has been very disappointing.
The sales consultant was amazing, super friendly and very helpful. This created high expectations for the rest of the customer journey. However, the post-purchase service did not meet those expectations at all.
I experienced multiple issues with my order:
1. Only 3 chairs were delivered instead of the 6 ordered. They can't find them, even after a month
2. The marble coffee table arrived with multiple visible stains. While I understand that marble is a natural material, this does not justify delivering a product with clear defects. A customer should not be expected to keep an item that is visibly flawed, regardless of the material.
3. Regarding the sofa, I was informed that exchanging one part would come at a high additional cost.
What is most disappointing is the clear contrast between the excellent service before the sale and the poor support afterward. Customer care should not end once the payment is made. As a premium brand, Bolia should take responsibility for delivery errors and product quality issues and support customers fairly when problems arise.
I hope this feedback is taken seriously and used to improve, as it currently does not reflect the brand image Bolia presents during the sales process.
December 16, 2025
Reply from BOLIA
Hi Silvia. Thank you for sharing your feedback with us.
We truly appreciate you taking the time to outline your experience, and we are very sorry to hear that your post-purchase journey did not meet your expectations.
We understand how frustrating it must be to face issues such as missing items, a coffee table with visible stains, and challenges regarding your sofa exchange.
This is certainly not the level of service we strive to deliver, and we sincerely apologize for the inconvenience caused.
Please rest assured that we take your concerns seriously.
Our team would like to review your case in detail and find the best possible solution for you.
Could you kindly reach out to us at kundenservice.ch@bolia.com with your order number + pictures?
This will allow us to investigate the situation promptly and ensure that everything is resolved to your satisfaction.
Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers.
Thank you again for bringing this to our attention.
Kind regards,
Nikki, BOLIA
Clara Ramos Marques is amazing
Clara Ramos Marques is amazing! Super helpful and nice 🙏
November 30, 2025
Reply from BOLIA
Thank you for your kind words, Verena!
Cheers,
Nikki, BOLIA
Emma in the Zurich store was super…
Emma in the Zurich store was super helpful to us in picking out the right sofa. Super patient as we had to come back in several times with several different configurations and never pushy. Loved working with her!
December 1, 2025
Reply from BOLIA
Thank you so much for your kind words, Katherine.
See you soon in BOLIA!
Best regards,
Nikki, BOLIA
Very friendly and professional service
Very friendly and professional service. Great advice, no pressure.
November 29, 2025
Reply from BOLIA
Hi Sigi, thank you so much for your kind words.
Best regards,
Nikki, BOLIA
Emma was proactive in following up and…
Emma was proactive in following up and very helpful.
November 29, 2025
Reply from BOLIA
Hi Stan, thank you so much for your positive review.
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi Mauro,
Thank you for your feedback! We look forward to welcoming you back to our store.
Best regards,
Anna, BOLIA
Great experience with right advice.
November 2, 2025
Reply from BOLIA
Hi Rok.
Thank you for your review!
We're glad you had a great experience and received the right advice. 🌟
Best regards,
Nikki, BOLIA
Already done
Bolia has a fantastic service and advise. They offer the possibility of returning the goods un to 30 days. My only disappointment was dealing with the delivery stuff. I guess they are a 3rd party company and usually they don't care about anything. They came in time but were very rude. I wish I could write a separate review only for them.
October 19, 2025
Reply from BOLIA
Hi Cintia,
We truly appreciate your kind words about our service and advice. I’m very sorry to hear about your experience with the delivery company, we absolutely want all our customers to have a positive experience from start to finish.
I’ve sent you an email, as we naturally don’t want you to be left with a bad impression. Thank you so much for taking the time to share your feedback, it really means a lot to us!
Best regards,
Anna, BOLIA
Due to process they could not eve wave the delivery , expending more than 300 chf
I have bought a kite - sitzkissen at the store. The product was not available and charged me 14 chf for delivery, whey the could request it to the store I and I could it pick up, not happy about it.
October 4, 2025
Reply from BOLIA
Dear Customer,
Thank you for your feedback.
Since our stores do not have the capacity to store customer orders, many deliveries are sent directly to your home. Unfortunately, in-store pickup is not always possible for logistical reasons.
As a gesture of goodwill, I have already refunded your delivery costs. I hope this solution is acceptable to you.
If you have any further questions, Customer Care Service is happy to assist.
Kind regards
The BOLIA Team
Another Great Experience
The Bolia team in Geneva has always been professional, helpful and efficient.
September 28, 2025
Reply from BOLIA
Thanks a lot for this positive feedback, it means the world to us.
Cordialement, Elisabeth/BOLIA
Beautiful things
It’s always nice to look a beautiful things and the Bolia.com website is very beautiful, if not always practical. It can be a bit too fussy and a little complicated to find certain options. Otherwise, the experience is usually a nice one.
September 26, 2025
Reply from BOLIA
Hi Anthony,
Thank you for your kind words and honest feedback. We’re happy you enjoy our website design and will take your input on usability into consideration.
Best regards,
Anna, BOLIA
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