Shopped from webshop and it was easy, connected to my order history and good tracking and delivery notifications. Product was well packaged and felt safe for transport and looked just as good in real... See more
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I found great collection of products for our every need with customisable options. Very patient and helpful staff at Kungsholmen store to guide through product selection
my purchase looks cancelled but there is no information shared. bot able to reach out customer service.
Great experience of being in the Gothenburg store. Super nice support people with good suggestions and guidance about buying furniture. Great and easy to navigate web site as well.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Terrible
First I got the wrong order. Or rather your website misled me with wrong information. It said it had drawers, not doors. When telling this to your customer service I got the answer that the furniture was delivered correctly cause this was its correct execution. That the website said something else had nothing to with this, according to customer servide. Since I also had home delivery they could not pick the furniture up again - since nothing was wrong with the furniture itself - only the information about it. So I had to fix a transport myself and drive it your storage facility in order to get my money back.
May 8, 2015
Unprompted review
Reply from BOLIA
Hi Hanna
Thank you for taking the time to give us your feedback. I am very sorry if there has been any web-error but glad to see you got all your money back for the furniture. I will recommend you to contact the store if you in the future should have any specific questions to a furniture or if you are in doubt about if a furniture comes with doors or drawers. If you expereince problems with a wrong-delivered furniture you are always welcome to sent photos to customerservice - we will then find a solution :)
Just write me an email if you have any further questions (kundeservice@bolia.com)
Have a nice day
Best regards,
Lasse Andersen
Bolia International A/S
Reply from BOLIA
Hi Otto
Thank you for your sweet comment - we appreciate that :) You can always drop by if you are in the mood for some inspiration or just a free cup of coffee ;)
Best regads,
Lasse Andersen
Bolia International A/S
Good experience until the delivery
Hej,
I'm really happy with my purchase at Bolia. I would only recommend you to train the delivery team. They spent 2 min in our apartment. They deliver the sofa, did not place it where it belongs, did not unpack it.
I've been told I would have a much better service. I don't know if I would do it again under these circumstances.
Otherwise the instore experience and the product itself are really good.
May 8, 2015
Unprompted review
Reply from BOLIA
Hej Elodie,
I am very glad to see that you were satisfied with your purchase and the experience in the store but I also apologise for your experience with the deliveryteam. I hope you will give us another chance to prove that the service by delivery is as good as in the stores :)
Have a nice day
Best wishes,
Lasse Andersen
Bolia International A/S
Ok, but not very enthusiastic staff
The furniture I bought seems ok in terms of quality. But the price is perhaps a bit too high. Staff also a bit lacking of enthusiasm, and I could have just ordered it from home instead as they use the same online webpage. I did hope for some discount of other offer in store, but nothing extra.
May 8, 2015
Unprompted review
Reply from BOLIA
Hi Anders
Thank you for your feedback. I am very sorry to hear that you didnt recieve a good experience in the store. We always want to give the customers the best experience. I will take contact to the storemanager so we can prevent that from happening again.
Thanks again for your time to give us feedback
Best regards,
Lasse Andersen
Bolia International A/S
sofa
Not pleased with my decision, taking woll in the seat and plain for the back. The sofa does not look as good as I would have liked. Would have got some guidance for taking a better decision.
May 4, 2015
Unprompted review
Reply from BOLIA
Hi Tomas
thanks for taking your time to write us in here. I am truly sorry if you are not happy with your sofa, But I am sure, that if you make sure to knock the pillows which is nessecary when you buy cushions with down.
I hope it has worked out for you
Have a great evning
Best Regards
Kenneth Andersen
Customer Service Manager
Great!
I was very impressed by our employee Nora Munch who helped me get a hold of a piece of furniture that was not part of Bolias line anymore.
She did a fantastic job!
April 25, 2015
Unprompted review
Reply from BOLIA
Hi Charlotte
I just spoke to Nora - She was very happy to hear about your comment and just glad that she could help you. If you have any questions you are always welcome to contact Nora (or one of her colleagues) again :)
Best regards,
Lasse Andersen
Bolia International A/S
High quality & delivery
We have bought furniture from Bolias web site twice now, both time we high quality products and easy delivery process.
April 24, 2015
Unprompted review
Reply from BOLIA
Hi Cecilia,
It is always nice to hear from happy customers :) I hope we can welcome you a third time soon ;)
Best regards,
Lasse Andersen
Bolia International A/S
Proffessional
Freindly helpfull staff easy to order everything was deliverded to the exact place and in promised time.
April 24, 2015
Unprompted review
Reply from BOLIA
Hi Ann
Thanks for your sweet message :) I will let the staff know that you were happy with the order and delivery. Have a nice day
Best regards,
Lasse Andersen
Bolia International A/S
Furniture in bad shape
Delivery was late. When arrived one item was broken and two other items scrached. No good finish on the furniture in consideration to the price. Got new ones, but they were more or less the in the same shape. Small compensation was given, not enough for us to be satisfied.
April 23, 2015
Unprompted review
Reply from BOLIA
Hi Frida
Thank you for your feedback. I am very sorry that you recieved scratched items, but hope you can use the new ones. Did you sent photos to customerservice of the new items? Unfortunately I cant find your order on that number you typed in here. Could you please sent me the correct orderno - then I will look into it for you. The mail can be send to kundeservice@bolia.com
Thanks again for your feedback.
Best regards,
Lasse Andersen
Bolia International A/S
Very good quality
The help me fast with a great product. I bought 4 chairs at good quality price
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Vincent
Thanks a lot for the very kind words - much appreciated. However it is even more important to us that you are 100 % satisfied - that's what we are aiming at.
We are looking forward to welcome you again soon.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Andreas
Yeehaa :-)
That's exactly the feeling we hope all our customers feel when shopping at Bolia's - everything must be perfect otherwise there is still something we can do to improve.
The Seville sofa is a very cool choice which I'm sure you'll not regret for many years.
I wish you an absolutely amazing day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Hanna
Thank you very much for the very positive feedback - I'm thrilled that you are 100 % satisfied. This is exactly what we are all aiming at. I have of course send your feedback to the store and they got very, very happy.
My colleagues in Göteborg can't wait to welcome you again - also if you just need a cup of coffee.
I wish you a super day.
Best regards
Kenneth Andersen
Customer Service Manager
The experience of the item was superior
We really appreciate and enjoy our new relaxing chair and we are so satisfied with the design.
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Ann
Thank you so much for the kind words - we are really happy that you are happy. That is the goal we are always trying to reach.
You deciding on the Vitesse chair is also a very wise decision - the chair is extremely comfortable and good looking :-)
We hope to see you in a Bolia store soon again.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Outstanding service.
It is simply super that we had the possibility to fetch our ordered items close by from our living quarters. It helped out in a tremendous way.
Today, we enjoy the Bolia music and the special perfume we purchased... Go Bolia! Your concept is awesome!
Kind regards,
Alexander and Eva Jelinski
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Alexander
I'm almost speachless - reading your review I get so extremely happy. We are really trying to create a complete Bolia universe - including the music and perfume - so when you love it we love it even more :-)
I really hope you'll find the time to visit some of our stores in Stockholm and get the full experience - you're always most welcome to drop by.
I wish you the most fantastic day.
Best regards
Kenneth Andersen
Customer Service Manager
Great products and service
I am very happy about my own Bolia experience, both in terms of product and service. My girl friend, however, had a different experience where she ordered and paid for a piece of furniture only to be told about a week later that it was no longer available. She nevertheless found an exhibition piece that she was happy with and the Bolia staff skillfully restored it to prime condition.
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Johan
Thank you so much for your review - I'm very happy that every thing turned out to be satisfying.
I have however noted your remark about the sold out problem. I'll take this issue with our Range department in order to avoid this problem in the future. Thank you very much for letting me know.
I wish you the best day.
Best regards
Kenneth Andersen
Customer Service Manager
Happy
Bolia had stopped manufacturing my sofa I was interested in. I emailed Bolia and they sorted out so I could order the sofa I wanted. I am very pleased with there customer service. Five stars ✨✨✨✨✨
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Ann-Catrin
I'm so happy that we managed to help you out - we must always do our outmost to meet any need of our customers'.
We hope to see you again soon.
I wish you a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Wrong color
You had changed the color. It is not the same color as the sofa that I bought one year earlier.
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Tomas.
Thank you for your reply. I'm sorry to hear that you are having problems with the color of the fabric. I haven't heard about chance in any color, so I would recommend that you try to send a mail to our Customerservice kundservice@bolia.com, where you include your new order number, the old order number and some pictures. They will be able to help you and see if there is any explainable reason for the difference in the color of the fabric.
I hope that you find a solution with our Customerservice and I also hope that you wish to visit us again.
I wish you a great day.
Best Regards
Sara Dalgaard, Bolia.com
Happy costumer
We are very satisfied with the sofa and other things we bought. The service was very good.
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Eva
Thank you very much for taking time to give us a review - it is most appreciated. The most important thing is that our customers are satisfied - like you are :-)
Have a super day.
Best regards
Customer Service Manager
Reply from BOLIA
Dear Daniel
So, so glad that you're satisfied - it's the reason for us doing what we do.
Have a great day.
Best regards
Customer Service Manager
Beautiful
The costumer service in the Bolia stores are unique! And their furniture are innovative and beautiful. And not to forget the fantastic handmade quality.
April 21, 2015
Unprompted review
Reply from BOLIA
Dear Philip
Thank you so much for the very positive feedback - we are thrilled that you are 100 % satisfied.
I have of course send you very kind words to our Malmö store and they got very, very happy. They simply can't wait to welcome you again - also for some inspiration and a cup of coffee.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
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