We have some issues with our furniture, they have not only welcomed us with positivity but also provided brilliant solutions to the issues. Awesome!!
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
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Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Great sofa - delivery not as expected
The company who delivered our sofa refused to carry it up to our apartment. (2nd floor, spiral staircase).
The mover said that their policy prohibits them from carrying in spiral staircases. however, our spiral staircase is quite wide and the ceiling is high.
We we wish that would have been communicated at the store in Malmö when we paid for the sofa and delivery. we paid for a service that was not properly executed.
In the end we had had to carry the sofa ourselves. It was no problem, so we don't understand why the delivery guys refused to do it.
October 31, 2015
Unprompted review
Reply from BOLIA
Dear Anders
Thank you very much for your positive review - even though I'm sad that you had such a unfortunate delivery experience.
You have not received completely the service you've paid for and because of that I'll send you a gift certificate of the value of the delivery.
I'm really sorry for the inconvenience but I hope to see you in Bolia again soon - even if you just need a hot cup of coffee.
Have a nice day.
Best regards
Jens D. Abrahamsson
Int. Customer Service Manager
Reply from BOLIA
Kære Ante
Mange tak for det positive review - det er virkelig vigtigt, at du er 100 % tilfreds.
Jeg har naturligvis sendt dine roser direkte videre til vores transportør - og de blev meget glade.
Du er altid meget velkommen hos Bolia - og hvis du lige har lyst til en kop varm Pukka te.
Ha' en fantastisk dag.
Venlig hilsen
Jens D. Abrahamsson
Int. Customer Service Manager
very satisfied with Bolia, but not satisfied with (rather expensive) home delivery.
Home delivery, although pricey, was 4 days earlier than planned and items were delivered on two separate days
July 5, 2015
Unprompted review
Reply from BOLIA
Hi Ursula
Thank you for your comment about our delivery here on trustpilot.
I am sorry to hear that we did not live up to our delivery standards.
I do not know specific details about your delivery, but I can see that it was set to be delivered by an external freight company, because our freight company we normally use, do not delivery to your address. Bolia always make sure that the external freight company, call the customer to arrange a delivery date that is suitable for the customer. Bolia would like to apologize if the freight company were not able to deliver your total order at the same time.
We are glad for your critical respons, so we can bring it to the freight company and make our service better.
Feel free to contact us on kundservice@bolia.com if we can be at your help.
Best regards
Alice Netland,
Customer service
Bolia International A/S
Late deliveries and disapering orders
To be honest we like the products Bolia have and we've always meet nice salesmen in the stores. Besides that there not much more they get right. Our sofa for 16.000 kr got delayed 3 weeks and got price reductions of up to 50% during a 4 weeks period after our purchase. Things that made us feel like we've been lied to. When we then after this decided to stay with Bolia and buy two sofa tables the trouble continued. When arriving to pick up our tables the order had been deleted. The people inte the store house didn't know where they were. But as they said, "hopefully somewhere close by". They then managed to find one table but the other was gone. So we left not knowing if we were getting our other table. They told us that they called us back the other day which they didn't either. When we called them three days later they started looking again and managed to find the last table. When this table arrived the box had the word "deleted" written all over it. We really wonder what happened there? And when trying to contact support asking for some kind of compensation you always get a cold and non-personal answer from Denmark with a long explanation which in short terms says "NO". The customer support and delivery time is utter rubbish. To bad for a store with such great products! We'll probably never buy something there again, our trust for them has expired.
July 3, 2015
Unprompted review
Reply from BOLIA
Hi Anton
Thank you for your comment here on trustpilot.
I am glad to hear that you like our products and that you a pleased with our salesmen in the store.
Bolia always try to deliver every product on time. Because of all of our products are handpicked by our customers we have to start production when the customer has placed the order that they want. Therefor there might be a production delay due to lack of quality or other reasons because we do not have the product ready when ordered. Bolia would rather delay a product than sending out a product not living up to our standards.
It is not great to hear about your experience with our service regarding your table. I do not know specific details about this , but if you feel like we could to anything to make it right, please write to us at kundservice@bolia.com
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
elegance provided
pro service in the shop, easy pickup and delivery, great and secure boxing, easy to mount, trusting documentation and certification.
i am very satisfied with my chair that will bring me many years of comfort !
Thanks !
July 3, 2015
Unprompted review
Reply from BOLIA
Dear Henrik
Thank you very much for your extremely positive and thorugh feedback - every thing has worked when being in contact with Bolia :-)
I'm so so happy!
The Vitesse chair is a great purchase and I agree - It'll bring you comfort for may years to come.
Looking forward to welcoming you again with Bolia.
Have a super day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Dan-Axel
Yeehaa!! This is exactly what we are aiming for :-)
Hope to able to welcome you again in Bolia soon.
Have the very best day.
Best regards
Kenneth Andersen
Customer Service Manager
Qualtity furniture delivered on time!
We received our furniture exactly on agreed delivery time and the furniture is according to our high expectations. However, the assembly of the table took a bit longer than we thought. No real issue, though.
June 2, 2015
Unprompted review
Reply from BOLIA
Dear Åsa
Thank you very much for the full 5 stars - much appreciated, but what really counts is that you are fully satisfied.
You have made a very good decision going for the high quality and trendy table DT20. I'm certain that you will enjoy the table for many years to come..
We hope to see you very soon in Bolia.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Lari
Thank you very much for the positive review.
I'm very glad that there has been no reason for any complaints - of course there shouldn't be ;-)
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Excellent service. No problems.
From the in-store guidance, to the sampling to the website, and even to the cute waiting video, I can't find a reason to complain about the service of Bolia. Delightful.
June 1, 2015
Unprompted review
Reply from BOLIA
Dear Belloni
Thank you very much for your very positive review - much appreciated.
We are trying to improve any touch point with a customer so that the total Bolia experience will meet the high expectations. In your case I'm very, very happy that every thing went so well.
Hope to see you soon in a Bolia store again - also if you just need some inspiration and a cup of coffee.
Have the best day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Alexander
Thank you very much for the great 5 stars showing that we were able to meet all your expectations.
I've noticed that you went for the Case modules - very nice product with a high flexibility. Good choise.
Hope so see you in Bolia soon - also if you would like a cup of coffee or Pukka tee.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Hi Peter
Thank you for you comment here on trustpilot.
If you have any thoughts about how we can improve our company, I will kindly ask you to send an email to customer service.
I hope your are happy with your product(s).
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
bad installation experience
1. There is no Foam padding in the package, the wooden board is cracked a bit.
2. When I install the shelf, I cannot insert side board into the main board, so I had to punch it into the main board by a hammer. The intire side face was cracked.If you need I can send you a picture. I really want to ask the Bolia designer, have you ever considered how can your customer install it at home？？
June 1, 2015
Unprompted review
Reply from BOLIA
Hi Zhi
Thank you for you comment about bad installation experience here on trustpilot.
If there is a problem with putting together your product I will kindly ask you to send an email with pictures to our customer service email. This way we can tell if there has been a production mistake with your product, and if so we would very much like to correct the mistake.
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
great store
Nice furniture and great store online, but bit expensive for what you get.
long delivery time for larger furniture, but almost assembly, you will need to put feet on some things and the instruction for that isn't the best, you will need a electrical screwdriver and abit of skills!
June 1, 2015
Unprompted review
Reply from BOLIA
Good evening Morten,
I am happy to see that you loved our store :-) Its possible to order many products in alot of different sizes and colours. That is why we dont have for ex. Sofa on stock. I am sorry to read that you did not think the instructions were good. I will forward your comment and orderno. to our productmanager to see if we should improve on this. Thanks again for your comment and feedback.
Have a great sunday
Best regards
Lasse Andersen
Bolia International A/S
Easy and simple
It's really easy to by furnitures from Bolia. the hole chane is simple. good quality och good prices
June 1, 2015
Unprompted review
Reply from BOLIA
Hi Carina
easy, simple, good quality and good prices. That was some kind words - thank you for that and for the 5 stars :-)
Best regards
Lasse Andersen,
Bolia International A/S
Reply from BOLIA
Hi Jodi
wonderful that you fell in love with our products :-)
Have a lovely and sunny sunday
Best regards
Lasse Andersen
Bolia International A/S
High quality, all over
Visited your store 3-4 times and your website countess before the purchase. Everytime I was professionally met by your sales representatives, felt their only goal was to make me get what I was looking for but without pushing for more expensive or additional products. In addition, the whole family is very satisfied with the very high-quality sofa.
June 1, 2015
Unprompted review
Reply from BOLIA
Hi Bettina
Thank you so much for your comment here on trustpilot. I will also forward your sweet comment to the store - I am sure they will be happy to read it. Hope to see you and your family in our stores again :-) Have a lovely evening
Best regards
Lasse Andersen
Bolia International A/S
Reply from BOLIA
Dear Hans,
Thank you for your sweet comment :-) I am glad that you like our service and products. Have a lovely day
Lasse Andersen
Bolia International A/S
Overall good, but expensive delivery
I bought a nice table. I'm very happy with the product. I thought the delivery was a bit lacking, though. Quite limited (but at the same time broad) options for when the delivery could be done. Very (!) expensive delivery service, but without the level of service that could be expected considering the price.
June 1, 2015
Unprompted review
Reply from BOLIA
Hi Marcus
I am very glad that you are happy with the table and of course sorry to read about the service level. I'll inform our Logistic-Manager as the first thing tomorrow. Have a great sunday
Best regards
Lasse Andersen
Bolia Intenational A/S
Reply from BOLIA
Hi Jesper
Simple and great comment - Thank you for that ;-)
Have a good weekend
Lasse Andersen
Bolia International A/S
Good price on sales, long delivery time
Good price on the sale, but very long delivery time. Very good quality.
June 1, 2015
Unprompted review
Reply from BOLIA
Hi Matthias
Im glad that you are happy with the price and quality. Have a greay day
Best regards
Lasse Andersen
Bolia International A/S
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