Bookabach Reviews 101

I booked a trip through this website for New Zealand from the UK where I live. I requested a booking as instructed and the owner replied and approved the dates. I was then sent a request for payment but when I tried to pay, it said that international bookings must contact the owner directly. I did this. She instructed me how to pay and I paid immediately. Thereafter I was sent nothing. No receipt, no rental contract, no terms and conditions, no information for arrival or property/amenity/local info. When I arrived the property was nothing like the photos. It was overgrown, dilapidated and in a very poor state of repair. There was even washing hanging all over the sitting room. The floor and bathroom were dirty as was the kitchen and appliances. My client who dropped me there said they didn't want me to stay there and I left and had to sleep on their sofa. I told the owner immediately and sent photos. She refused to refund my payment. I emailed bookabach.com and no answer. To summarise, Bookabach do not check their properties otherwise they would never market this one, they do not provide a vacation contract or receipt which is required under common law, they do not answer complaints and there customer services is non existent. This was an expensive and distressing mistake after a 30 hour flight. Look at Trip Advisor if you want further evidence that you should not use this company, just search for 'Avoid Bookabach' at all costs.