Bookdelivery Reviews 495

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its fast delivery services and the excellent quality of its products, often highlighting the careful packaging that ensures items arrive in perfect condition. Many people appreciate the competitive pricing, finding books at much lower costs than elsewhere, and commend the wide selection of titles, including rare and hard-to-find editions. The overall service, from ordering to delivery, is consistently described as excellent, with many reviewers expressing their intent to order again. However, some customers experienced issues with order tracking and communication, finding the process confusing or receiving delayed responses. A few others mentioned misleading stock information and significant delays in receiving their orders, with some even reporting double charges or unfulfilled purchases.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times and... See more

Product

Reviewers highlight positive aspects of product, particularly the wide selection of books, their reasonable... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, noting that orders... See more

Price

Users describe positive interactions with price, frequently highlighting the reasonable and competitive... See more

Quality

Customers consistently note positive experiences with quality, frequently praising how well books are packed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived relatively quickly, despite regional issues. The books were well packaged and protected. One book that wasn't in stock was quickly refunded without any request on my part. Great select... See more

Company replied

Rated 5 out of 5 stars

BookDelivery always has great prices and their shipping is second to none when it comes to packaging and protection! I have ordered from the multiple times and will continue to do so. Shipping may tak... See more

Company replied

Rated 5 out of 5 stars

Excellent service from this company. Very rare I have to step out of the Amazon sphere, but I've just obtained 2 books in quick succession (unrelated) from Bookdelivery. Both from Spain but one che... See more

Company replied

Rated 5 out of 5 stars

I ordered The Plant-Based Baby and Toddler in mid-December from Bookdelivery.com at almost half the usual price, so I wasn’t sure what to expect. The book arrived last week — earlier than estimated... See more

Company replied


Company details

  1. Book Store
  2. Books Wholesaler

Written by the company

Your global online bookshop. Bookdelivery launched in October 2023 as the UK division of parent company Buscalibre.com, formed in 2004. We are a team of passionate booksellers with decades of experience, here to help you find the books you need, whether that's the latest bestsellers or hard to find specialist titles. We offer our community of readers hand-curated recommendations, special offers and everyday great prices, across all categories of books. We work in partnership with publishers and suppliers from all over the world to bring you a huge range of titles (over 13 million and still growing) This includes books that you may not find on other websites or in stores. Whilst Bookdelivery specialises in books in English our catalogue includes millions of books in Spanish and many other languages. We offer low cost delivery to your door in secure packaging, delivered by world-class carriers. You can rely on efficient service from our team with operational expertise and our customer service team are happy to help with any questions you have. We continually work with publishers and suppliers to ensure that Bookdelivery is the best place for our customers to shop for books.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

495 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Price, Fast Delivery & Great Service

I ordered The Plant-Based Baby and Toddler in mid-December from Bookdelivery.com at almost half the usual price, so I wasn’t sure what to expect. The book arrived last week — earlier than estimated — in great condition and exactly as described.
I was kept updated throughout the process, and the tracking was easy to follow. Overall, I’m really impressed with the service, the pricing, and the delivery experience. I’ll definitely order from them again.

January 30, 2026
Unprompted review
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Reply from Bookdelivery

Great to hear, thank you so much for using us Mandi.

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Rated 4 out of 5 stars

Perfect books

The books are in perfect condition, but the delivery time is extremely long. Customer service is available and keeps you informed of the progress of your order and any delays etc. I recommend them, but you just can’t be in a hurry.

January 19, 2026
Unprompted review
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Reply from Bookdelivery

Thank you Alek, we'll keep working with our carriers on delivery speeds for sure.

Rated 5 out of 5 stars

Amazing shop

To be honest, I don´t trust online shops but I gave Bookdelivery a chance because I read great reviews. In the end it turned out that it really is amazing and absolute trustworthy! The shipping was incredibly quick, the book was perfectly wrapped and brand new.
I can only praise Bookdelivery too :) I´ll surely order again from them.

February 3, 2026
Unprompted review
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Reply from Bookdelivery

Wonderful to hear, thank you very much Agnes.

Rated 5 out of 5 stars

Great service

Bookdelivery website was very easy to navigate, the book I bought was at a great price and it was delivered in great time for my daughter's birthday. I have no hesitation in recommending them.

January 16, 2026
Unprompted review
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Reply from Bookdelivery

Thank you so much.

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Rated 5 out of 5 stars

Great collection

Great collection, we ordered and booked arrive quickly. The kids are very happy thank you.

January 20, 2026
Unprompted review
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Reply from Bookdelivery

Thank you for your review Ofirus.

Rated 5 out of 5 stars

I was so excited to receive my book

I was so excited to receive my book. Special edition with sprayed edges at a good price!

January 21, 2026
Unprompted review
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Reply from Bookdelivery

Glad you are happy Olivia, thanks for your review.

Rated 1 out of 5 stars

Paid but not delivered

Ordered and paid for my book 3 months ago. No delivery and the feedback has been very poor. Worst online shopping service I have ever used.

December 4, 2025
Unprompted review
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Reply from Bookdelivery

So sorry to hear this Johan, can you share your 8 digit order number so we can investigate what went wrong with your order.

Dear Johan, Please accept our apologise for the experience you had with your recent order to South Africa. The delivery delay and lack of clear updates must have been very frustrating. The issues encountered were related to unexpected delays and mishandling by the shipping company, which ultimately led to your order being considered lost. This situation was outside of our direct control but is of course our responsibility to manage with the carrier, we are sorry for the impact it had on you. Once the parcel was officially declared lost, we processed the full refund as quickly as possible to minimise any further inconvenience. We have noted your recent comments in our evaluations survey, thank you for taking the time to share your feedback. We genuinely value it, as it helps us reinforce our internal processes and hold our logistics partners to higher standards. Your experience is not the level of service we aim for and we are working to strengthen our follow-up and escalation procedures to avoid situations like this in the future, including trialing with other delivery services in South Africa. Thank you once again for your patience and understanding.

Rated 5 out of 5 stars

Amazing service

Amazing service. Brilliant range of individual books and books in general.
Support your local library but also support this site too.

January 21, 2026
Unprompted review
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Reply from Bookdelivery

Wonderful, thank you so much Matthew.

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Rated 4 out of 5 stars

I ordered a book

I ordered a book. I got a delivery number and link to track it.

After a week I suddenly get my money refunded and am told the return is completed. I got my money back. But I am still angry that they acted like they had the book, took my money for a week and wasted my time. Because of them I wasted a week where I could have purchased that book somewhere else. Now the alternative isn’t available anymore. Now I would have to pay nearly double the price of the original costs.

Edit: Thanks for the Feedback. It's still a bit frustrating.

January 21, 2026
Unprompted review
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Reply from Bookdelivery

So sorry for your disappointment Boldy. Book Delivery offers more than 13 million titles for sale. Some of these books are held in stock in 1 (or more) of our 10 warehouses around the globe. For the rest of the books, we use a virtual inventory system, meaning we only move stock when necessary, reducing unnecessary shipping and storage. We take stock feeds from all of our suppliers around the world every day with the aim of ensuring we show customers the latest information of what can be ordered. Sometimes books can sell out and in those cases we work as quickly as we can to inform customers and provide refunds.

Rated 5 out of 5 stars

Happy

Easy to order great delivery my son loved the colouring book

January 21, 2026
Unprompted review
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Reply from Bookdelivery

Wonderful, thank you Lisa.

Rated 5 out of 5 stars

good Service

I ordered a patchwork book from you came in excellent condition. The post was all over the place at the time but it arrived promptly

January 14, 2026
Unprompted review
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Reply from Bookdelivery

Good to hear, thank you Geraldine.

Rated 5 out of 5 stars

Great purchase

Great purchase! Items arrived well packaged and within delivery time frame. Great service and variety. Their website provides everything needed to ensure a solid transaction.

December 25, 2025
Unprompted review
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Reply from Bookdelivery

Many thanks for using us Luis.

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Rated 5 out of 5 stars

I ordered 6 books from Bookdelivery

I ordered 6 books from Bookdelivery, you can track their progress from order to delivery. To be honest it's not the fastest but the price is hard to beat. This is not my first order and each time it's been the same, I will use them again i would definitely highly recommend them.

January 9, 2026
Unprompted review
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Reply from Bookdelivery

Many thanks for your review Mark, we really appreciate it.

Rated 1 out of 5 stars

Last year I bought over 300 books

Last year I bought over 300 books. Not much, but it is what it is. From BD less that 5% of those. My last experience with bookdelivery was the last drop. On the 5th December I placed and paid 3 different orders: 2 from the USA and 1 from the UK. The BD order is the one still missing. The other 2 received prior to the 20th and already read. Not a good experience.

January 7, 2026
Unprompted review
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Reply from Bookdelivery

Hi Ana, sorry to hear you are unhappy with the shipping experience to Portugal. I see you are in touch with our CS team already about this.

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Rated 1 out of 5 stars

I had a poor experience with this…

I had a poor experience with this company.

The prices are competitive. I placed an order end of November for delivery 5 days later to Singapore. I paid for the shipping. I needed the book for a gift. Had not arrived by 12 December so had to buy an alternative book. Order finally arrived 23rd December. Told I could get compensation. Applied and it's in the form of a credit on their system. Why would I order another book from them when the first was well overdue. A refund should be to the original card. Very poor customer service. Be warned....only refund is a credit to your account held with them.

The company has offered a refund if I return the book at my own expense. Completely ridiculous. Posting the book back from Singapore would cost more than the value of the purchase. They mentioned they can't do a refund because I live in Singapore. Makes zero sense. Their pricing is excellent. This is a silly decision on their behalf

January 7, 2026
Unprompted review
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Reply from Bookdelivery

Hi WW, so sorry to hear your order was delayed. We do provide compensation for late deliveries and that compensation is given as credit. If a customer requests a full refund and the items are returned to our UK warehouse or are confirmed as lost in transit then we would provide a full refund against the original payment method. As you did receive the book,albeit 8 days late and decided to keep it credit compensation applied in this case. If you have any further questions on our policies or you now wish to return the books please do contact our customer services team and they'll be pleased to help you. FYI, our terms and conditions are clearly stated on our website here
https://www.bookdelivery.com/your-statutory-rights_st.html

Rated 5 out of 5 stars

Perfect service

Perfect service! Fast shipping, and the books arrived in perfect condition! I will definitely order again!

December 18, 2025
Unprompted review
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Reply from Bookdelivery

Many thanks Gianluca, great to hear.

Rated 5 out of 5 stars

On point

I trusted the process and worked flawlessly. Precise and on time.

January 6, 2026
Unprompted review
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Reply from Bookdelivery

Thank you Giuseppe.

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