You never arrived but charged £33.64 from my bank account 3 days later ! Please do not use this company, it is definitely a scam, since using them I have read loads of similar reviews where no taxi... See more
Company replied
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Review summary
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Reviews shaping this summary
Please please please research this company before using!! Unfortunately I waited until AFTER they scammed me out of £34 until I read the reviews here. In the process of raising a dispute with my bank.... See more
Company replied
Tried ordering a taxi on holiday, booking was confirmed but car never showed. Few days later 39 EUR is deducted from my credit card for some kind of subscription of which there was no mention. Never... See more
Company replied
Terrible service Took more than 30 minutes to confirm a booking, then the confirmation details stated that I should contact Vannes radio taxis myself to confirm my collection point. Radio taxis ha... See more
Company replied
1.2
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Un-authorised debit of subscription fee
It is really horrid to see that companies ripping of people out of their pocket. While booking taxi, i waited for more than an hour and still have not got the taxi. While processing my booking i was asked to given my card details to proceed with booking and there was no clear mention or message about activation of my subscription. After few days, there was a debit of 39 Euros. This is really a hidden trap. I hope the company look into this and take action accordingly. I have raised a complaint with the company and waiting for their response on this regard. Attaching my email id to connect
May 6, 2026
Unprompted review
Reply from Bookeo24
Hello Harry,
We are sorry to read about your experience and understand your frustration regarding the booking and the subscription charge.
After verification, we confirm that your situation has already been resolved by our customer support team. Your subscription has been cancelled and the refund process has been completed.
We sincerely apologise for the inconvenience and misunderstanding caused during your experience.
If everything is now resolved on your side, we would appreciate it if you could consider updating your Trustpilot review to reflect the resolution provided.
Kind regards,
Bookeo24 Support Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Scam scam scam
Scam scam scam! Took two monthly fees out of my account without my consent. I ordered taxi while abroad and never turned up. Never was I informed of a subscription or any fees. Am going further with this
May 5, 2026
Unprompted review
Reply from Bookeo24
Hello Ais,
We are sorry to read about your experience and understand your frustration regarding the charges and the taxi service not being fulfilled as expected.
In order to locate your booking and review your case in detail, we kindly ask you to provide the following information:
the email address used when placing the order
the full name used for the booking
the date and approximate time of the booking
any transaction reference or screenshot of the charges if available
Once we receive these details, our team will carefully investigate your case and come back to you with a clear response.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Do NOT use this company!
Since I never got a confirmation email, I cancelled my booking and booked with another company. Nevertheless, they called me in the middle of the night, one hour before the taxi was supposed to arrive, to ask if I still wanted the taxi. And: you think you pay in advance for a taxi ride, but what they do, is they charge you a monthly fee.
After this review, I got a refund from them, so I have bumped them up from 1 to 2 stars, since they have actually listened to my complaints. I still think it’s very little trustworthy to trick people into a monthly subscription.
March 3, 2026
Unprompted review
Reply from Bookeo24
Hello Live Vedeler Nilsen,
We are sorry to read about your experience and understand your concerns regarding the booking confirmation and the charges applied.
After verification, we confirm that your situation has already been regularised by our team. The necessary checks and corrective actions have been completed on your account.
We kindly invite you to review the update provided in your email inbox for full details of the resolution.
If everything is now in order on your side, we would appreciate it if you could update your Trustpilot review to reflect the resolution of your case.
We remain at your disposal for any further assistance.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Driver got us to the airport in time…
Driver got us to the airport in time for our flight
May 5, 2026
Unprompted review
Reply from Bookeo24
Hello Alan MANSON,
Thank you very much for your feedback.
We are delighted to hear that the driver got you to the airport on time for your flight and that everything went smoothly for your journey.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
No Taxi Arrived. Cost us an expensive excursion
We booked in advance. No taxi arrived. Tried to book another this morning. Could not log in
We lost a $275 tour today. Thanks a lot.
May 5, 2026
Unprompted review
Reply from Bookeo24
Hello Laura Folk,
We are very sorry to read about your experience and we sincerely apologise for the inconvenience caused.
We understand your frustration that the taxi did not arrive as expected, and that this resulted in you missing your planned excursion. This is certainly not the experience we aim to provide, and we regret the impact this had on your plans.
We also understand the difficulty you experienced when trying to log in to make a new booking.
Your feedback is taken very seriously and will be reviewed by our team to help improve our service.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267(Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Taxi booking
Was charged for a taxi booking that was cancelled. After posting a negative review however, bookeo have subsequently responded and provided a full refund. 3 stars given as in the end they have rectified the situation.
April 29, 2026
Unprompted review
Reply from Bookeo24
Hello Lisa Molus,
Thank you for your message.
We are sorry to hear about your experience. After verification, we confirm that your situation has been resolved.
We kindly invite you to check your email inbox, where you will find the details regarding the resolution of your case.
If everything is now in order on your side, we would appreciate it if you could update your Trustpilot review to reflect the resolution of your request.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Use Uber
It took 15 mins to confirm the ride, then the wait time was estimated at 10 mins. Driver took 18 minutes to get to me and when I showed him that the app stated it was just under 17 Euros for the ride, he insisted it was 25 Euros and to be paid in cash.
May 3, 2026
Unprompted review
Reply from Bookeo24
Dear PursesAreLife,
Thank you for your message and for sharing your experience.
We’re sorry to hear about the delays and the issue you encountered regarding the fare difference and the payment request. We understand how frustrating this situation must have been.
After checking our system, we are unfortunately unable to locate your booking with the information available from your review. In order to properly investigate what happened and review the details of your ride, we kindly ask you to provide:
the email address used for the booking
or any booking reference / confirmation details
Once we receive this information, our team will be able to analyse your case and assist you accordingly.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Cancelled booking as no confirmation…
Cancelled booking as no confirmation recieved before we needed to leave for airport. Had email confirmation of cancellation. But apparently taxi turned up. Will wait to see if I am charged.
Very poor booking service .
May 3, 2026
Unprompted review
Reply from Bookeo24
Dear StanC,
Thank you for your message and for sharing your experience.
We’re sorry to hear about the issue with your booking and understand your concern regarding the situation described.
After checking our system, we are unfortunately unable to locate your reservation with the details available from your review. In order to investigate what happened and verify the status of your booking and any potential charges, we kindly ask you to provide:
the email address used for the booking
or any booking reference / confirmation details
Once we receive this information, our team will be able to review your case and come back to you as soon as possible.
We remain at your disposal.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Totally scammers
Totally scammers! I tried it to book a taxi in Germany but it never worked. There was no information or notification about any monthly fee. I did not use the taxi service even once. But I got charged €39 every month after that for the following 3 month without any notification email! The subscription was NOT clearly disclosed during sign-up - no checkbox, no confirmation email, no warning before the "trial" expired.!!!
February 5, 2026
Unprompted review
Reply from Bookeo24
Dear Daiyu Geng,
Thank you for your message.
We’re sorry to read your experience and understand your frustration regarding the charges you mentioned.
After checking your case, we can confirm that your situation has now been fully regularised and the necessary actions have been taken on your account.
We also invite you to check your email inbox, as a confirmation regarding the resolution of your request has been sent to you. If you cannot find it, please also check your spam or junk folder.
We regret any inconvenience this situation may have caused and remain available if you need further assistance.
Kind regards,
Customer Support Team Bookeo24
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
The taxi never came and I had to call…
The taxi never came and I had to call customer service to find out that the reservation didn't even appear in their system and it took almost another hour for the taxi to come after I explained it to them.
April 30, 2026
Unprompted review
Reply from Bookeo24
Hello Lucian,
We are sorry to hear about your experience and understand your frustration.
The fact that your reservation did not appear in the system and that you had to wait significantly longer for a taxi is certainly not the level of service we aim to provide. We sincerely apologise for the inconvenience caused.
To review your situation in detail and understand what happened, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞+353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello John,
Thank you very much for your feedback.
We are delighted to hear that you had a great experience with our service. Your satisfaction is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS, DO NOT USE
SCAMMERS! DO NOT GO NEAR THIS COMPANY. Tried to use them to book a one off taxi. Taxi never existed despite saying it would be there in 10 minutes.
Two days later credit card was charged €39. Used none of their services, and was not told of any subscriptions. Emailed them, got a seemingly legitimate response but tried to reply and my email has been blocked. Please be warned against these scammers.
UPDATE RESPONSE TO REPLY BELOW:
you already have all my details but have blocked my email address so I can't communicate with you any other way.
April 18, 2026
Unprompted review
Reply from Bookeo24
Hello Paul,
We are sorry to read your message and understand your frustration.
We would like to clarify that our service operates with conditions presented during the booking process, including a trial period which may convert into a subscription if it is not cancelled within the indicated timeframe. We regret that this may not have been sufficiently clear in your case.
We also sincerely regret the experience you describe regarding the taxi booking and the difficulty in communication.
To review your situation in detail and investigate both the charge and your booking, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
so shit didnt tell me vehicle…
so shit didnt tell me vehicle registration or an eta so i got a different taxi and they just took 34 quid off me👍
April 24, 2026
Unprompted review
Reply from Bookeo24
Hello Shaun,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service provides assistance with taxi booking, and confirmation details such as vehicle registration or ETA depend on the availability and response of the local transport provider. We understand that the lack of information in your case led you to arrange an alternative, and we regret the inconvenience caused.
To review your situation and the charge mentioned, we kindly ask you to provide us with:
the email address used for your booking
or
any booking/reference number
Once received, our team will be able to investigate your case and respond accordingly.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Reply from Bookeo24
Hello Ely,
Thank you for your feedback.
We are sorry to hear that you experienced difficulties receiving the verification code. We understand how frustrating this can be and how it may have prevented you from using the service.
To help us investigate and resolve this issue, we kindly ask you to provide more details (such as the email or phone number used, and when the issue occurred). Our team will then be able to look into it and assist you accordingly.
We appreciate you taking the time to share your experience.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
Bag experience
Hi, you charge money from my account, but i didnt travel with you, only tried to book, but never confirmed. And 3 days you charge my bank account, please bring money back!!!!!
April 22, 2026
Unprompted review
Reply from Bookeo24
Hello Gabrielė Žurauskaitė,
We are sorry to hear about your experience and understand your concern regarding these charges.
Our service operates with a trial booking process followed by an automatic subscription, which is clearly indicated during the booking stage and outlined in the terms and conditions before confirmation. If the subscription is not cancelled within the trial period, it may be activated automatically, which can result in charges even if the booking was not completed.
That said, we would like to carefully review your case and make sure everything has been handled correctly.
Could you please provide the following details so we can investigate your situation:
The email address used during your attempt to book
The approximate date of the transaction
Any payment reference or screenshot if available
Once we receive this information, our team will check your file and come back to you with a clear resolution as quickly as possible.
We remain at your disposal.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This app is a scam
This app is a scam. They charged me $46 without receiving any services. Please don’t use this app and check your account to make sure they’re not charging you for services you did not receive. FRAUD!
April 19, 2026
Unprompted review
Reply from Bookeo24
Hello Wvrri,
We are truly sorry to read your message and understand your concern regarding this charge.
Please note that our service operates with a trial period, which allows users to test the platform before any full subscription is activated. During this process, all pricing details and subscription terms are clearly indicated prior to confirmation. If the trial is not cancelled within the given timeframe, the subscription is then automatically activated, which may explain the charge you are referring to.
That being said, your satisfaction is very important to us, and we would like to review your situation in detail and provide a quick resolution if there has been any misunderstanding.
Could you please contact us with the email address used during your purchase or any relevant information? Our team will carefully investigate your case and assist you as soon as possible.
We remain at your disposal and hope to resolve this matter quickly so you can reconsider your experience with our service.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267(Monday to Saturday, 8 a.m. – 8 p.m.)
Our taxi was late.
Our taxi was late.
I don't know if the problem was on your side or the taxi company's.
20 minutes before the designated time I got an email saying the booking was confirmed.
When I called the company some 3 minutes after designated time, it sounded as if they didn't know about the booking.
April 23, 2026
Unprompted review
Reply from Bookeo24
Hello Sebastian,
Thank you for your feedback and we are sorry to hear about the inconvenience with your taxi booking.
We understand how frustrating it can be when there is uncertainty between the booking confirmation and the actual arrival of the driver. After checking your case, it appears that your booking was confirmed on our side, however there may have been a communication issue with the local taxi provider, which we sincerely regret.
Please be assured that we are currently reviewing this situation with the transport partner involved in order to understand exactly what happened and prevent this from occurring again.
If you have been impacted by this delay, we encourage you to contact our support team so we can look into possible compensation options depending on the outcome of the investigation.
We truly appreciate your patience and feedback, as it helps us improve our service quality.
If your issue has now been resolved, we would be grateful if you could consider updating your review.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
This APP does nor work in Toulon!
April 22, 2026
Unprompted review
Reply from Bookeo24
Hello David,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SCAM
As withe everyone else, this company automatically subscribes you and takes money without warning or any email confirmation you've inadvertently subscribed. Thankfully, the bank flagged, blocked and sorted it. Scammy company, avoid at all costs.
April 22, 2026
Unprompted review
Reply from Bookeo24
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation you described, including the charges mentioned. We take all feedback very seriously.
Your comments have been recorded and will be reviewed by our team.
Kind regards,
The Bookeo24 Team
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
We had a confirmed reservation time
We had a confirmed reservation time. After 5-6 attempts to contact the driver direct as listed in the confirmation, the driver was an hour late. The driver spoke no English. The email stated to pay the driver €5.40. At the destination the driver demanded €30. We missed our train and the connection in Strasbourg. Booked seat reservations are not refundable or transferable. Very unsatisfactory. I would not recommend your service to anyone.
April 21, 2026
Unprompted review
Reply from Bookeo24
Hello Vinton,
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
We apologise for the delay in your pickup, the communication issues with the driver, and the discrepancy regarding the fare. This is not the level of service we aim to provide. We also regret the inconvenience caused by missing your train connection and the resulting disruption to your travel plans.
We take your feedback seriously and would like to review your case in detail, including the booking, driver assignment, and fare instructions provided to you.
Please contact us with your booking details or the email used for the reservation so we can investigate what happened and assist you appropriately.
Kind regards,
Bookeo24 Customer Service
📧 contact@bookeo24.com
📞 +353 1263 6267 (Monday to Saturday, 8 a.m. – 8 p.m.)
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