Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Jay has been exceptionally helpful

Jay has been exceptionally helpful - consistently responsive, quick to turn things around, up to speed with market updates and always on hand to answer my (many) questions. Overall, I’ve felt completely supported and in safe hands.

November 3, 2025
Rated 5 out of 5 stars

Very pleased with the service by Boon Brokers

Very pleased with the service by Boon Brokers the advice and clarity by Kathryn Hailes was extremely helpful Kathryn kept me updated throughout the remortgage process she was always quick to respond to my queries which made the whole remortgage application less stressful thank you very much for a great professional service

November 17, 2025
Rated 5 out of 5 stars

Kathryn is amazing

Kathryn is amazing. She has made the whole process manageable and stress-free, which with a brain injury is something I don’t take for granted. She explained everything clearly, supported me at every stage, and genuinely cared about my situation. I couldn’t have asked for a better person. Thank you

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jay’s handling of my mortgage enquiry…

Jay’s handling of my mortgage enquiry was faultless. Answered any questions I had and kept me informed all the way through the process. I’d definitely recommend him to anyone I know looking to secure the mortgage that’s right for them. Perfect service!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

I found Boon Brokers extremely helpful

I found Boon Brokers extremely competent, assessable and transparent. My broker Jay was very patient in explaining what needs to be done, as we had two phases and products. Could not fault them

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lucinda has been fantastic!

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure us a better rate three different times before the exchange. Couldn’t have asked for better support.

November 20, 2025
Rated 5 out of 5 stars

Friendly and Helpful Service

Our mortgage broker Kathryn was fantastic. She was very friendly and happy to help with any questions we had. She made the potentially daunting task of choosing a mortgage a manageable one, and the service was free!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy and Efficient service

Really great service from Kathryn Hailes, she's been polite and professional all the way throughout our mortgage application and has been a real help with answering our questions. Speed of replies have also been fantastic - Kath has never left us waiting. As first time buyers we've had a lot of questions and she's always been helpful and put our minds at ease. Would highly recommend to anyone looking for a friendly and helpful mortgage advisor.

November 3, 2025
Rated 5 out of 5 stars

Professional service and a great broker

Jay has been exceptional as our mortgage broker. Incredibly knowledgeable, supportive, and always available whenever we had questions.

His professionalism and attention to detail have been exemplary throughout the entire process. We couldn’t have asked for better guidance.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Building insurance

Lee helped us with our building and contents insurance and was very helpful throughout.
He was very friendly and supportive throughout the process and I couldn’t recommend him enough!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lucinda Robinson has been amazing…

Lucinda Robinson has been amazing throughout the whole process of finding me the best possible rate for my re-mortgage. She has been very engaging and extremely helpful walking me through this process. She has made the whole process very easy from start to finish and was always available to speak to.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Kathryn Hailes was incredible assisting me with my first mortgage and the whole process. She was incredibly efficient and patient will all my questions. Would highly recommend! Thank you Kathryn!

November 7, 2025
Unprompted review

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