Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent experience for our first time!

Adam was an absolute pleasure to work with throughout the entire mortgage process. He was incredibly amicable, professional, and always happy to help — no question was ever too small or too much trouble. His clear communication and willingness to go the extra mile made everything smooth and stress-free. We really appreciated his patience and expertise, and we’d happily recommend him to anyone looking for a reliable and friendly mortgage broker.

November 7, 2025
Rated 5 out of 5 stars

Great customer service from Josh…

Great customer service from Josh Lillie. Quick to respond to queries.
Even though he was not well along the way, he did all he could to follow up on my mortgage offer after returning to work. Santander unreasonably delayed the mortgage offer for over a month after the expiry of the current mortgage

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Boon Brokers review

I have used Boon Brokers for many things over the years and couldn’t fault their knowledge and expertise. We mainly deal with Lucinda Robinson for all our Mortgage related business and she couldn’t be more helpful, friendly and knowledgeable.

November 4, 2025
Rated 5 out of 5 stars

Jay has been exceptionally helpful and…

Jay has been exceptionally helpful and professional throughout the entire process. We are so very grateful for the excellent service that he and Boon Brokers have provided.
I would highly recommend Boon Brokers to anyone looking for a mortgage.

October 31, 2025
Rated 5 out of 5 stars

Takes the stress out of mortgage hunting!

I've made a habit now of going to Josh Lillie at Boon Brokers whenever my mortgage is coming up for review because of the reliable and consistent excellence he brings to the table. With a whole of market approach, I always end up coming away with a mortage offer that meets my needs. Thank you Josh for your dedicated and helpful searches and please don't go anywhere! :D

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service

Lucinda was amazing; finding me a mortgage with difficult circumstances and when a previous mortgage broker said it wouldn’t be possible. She has also gone above and beyond in helping to sort out my insurances and her recommendations are always personable and in plain English!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage broker

Our interactions with Jay take the stress out of the process. You can have confidence that he will obtain the best deal for you and push it through as committed.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

First time remortgaging

This is my first time remortgaging, a friend recommended Lucinda and I’m so glad she did. Lucinda is incredibly knowledgeable, professional, efficient, in addition to being friendly, approachable and very responsive to email. Lucinda has made the whole process a positive well organised experience. Everything has been explained clearly and the online portal has been very user friendly. I would highly recommend Lucinda and Boon Brokers.

October 28, 2025
Rated 5 out of 5 stars

We will never use anyone else as our…

We will never use anyone else as our mortgage broker and we have been using Boon since we first came on the property ladder - always 5* service, Kathryn made everything super easy, always quick with responses and a credit to an amazing company and team!

October 23, 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Adam was professional throughout and made the process so easy. He explained everything clearly, giving me different options for my circumstances and offering expert advice on the benefits of each. I can’t recommend Adam and Boon Brokers enough. Thanks again!

October 13, 2025
Rated 5 out of 5 stars

Home purchase experience

We had the absolute pleasure of working with Jacob Marjoram during our recent home purchase journey, and I can't recommend them highly enough. From our very first conversation, he was professional, knowledgeable, and incredibly responsive. Every question we had no matter how small was answered clearly and patiently. Even when there were hiccups along the way during the process which made it even longer, he reassured us and put in his absolute best.
Thank you Jacob for making what could've been a complicated experience feel straightforward and stress free.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

My partner and I were taking out a mortgage for the first time, and Kathryn was incredibly helpful throughout the entire process. She was patient and took the time to clearly explain every step to us, which made everything feel much more manageable.
What really stood out was how responsive she was — always quick to reply and ready to help. She also dealt directly with our solicitors and took care of some of the paperwork, which saved us a lot of time and definitely reduced the stress.
We truly appreciated her support and professionalism, and we wouldn't hesitate to recommend Boon Brokers to anyone looking for mortgage advice or support. Highly recommended!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Kathryn was always helpful and replied…

Kathryn was always helpful and replied with 24 hours or less. I was kept informed along the way and when things got stressful Kathryn helped explain the process.
Would definitely contact Boon Broker and especially Kathryn again.

April 28, 2025
Rated 5 out of 5 stars

I personally would recommend Boon…

I personally would recommend Boon Brokers at any time, my personal experience was flawless, was never made to feel that any question seem silly to ask and was professional from start to finish. Thank you Adam Davies you are a real gent. These guys are of a high calibre 100% and I would trust this company with confidence. Again thank you.

July 16, 2025
Rated 5 out of 5 stars

Jay was really helpful throughout the…

Jay was really helpful throughout the process and communication was great at every step. It all went pretty smoothly to my surprise! I would definitely recommend especially as a first time buyer as everything was explained really thoroughly

September 18, 2025

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