Boost Mobile Reviews 100

I was previously an Optus customer and switched to Boost mobile one month ago, largely enticed by their claim of full Telstra network coverage as I do regular long distance driving and like to have Waze and Spotify coverage. I regularly drove Canberra to Adelaide with Optus, and had mobile coverage for about 90% of the trip (via the Ouyen route). Yesterday I drove to Adelaide for the first time with Boost, looking forward to seeing if the Telstra network would fill in most of the additional 10%. I was rather shocked to find that I had mobile coverage for LESS THAN 10% OFTHE TRIP!!!! There was absolutely NO coverage along the Hume Freeway, and coverage in only 3-4 towns between Wagga and Adelaide. Nothing on the highways in between, despite passing what I know to be regular Telstra towers along the way, and having always had Optus coverage in these sections. Boost’s claim of full Telstra coverage is an absolute farce, and I will be (a) switching back to Optus and (b) reporting them to the Telecommunications Ombudsman (with screen shots as evidence) today.

Usually ok. Sometimes fast. Sometimes useless. Occasionally very nasty customer service. Can usually expect to activate a SIM from 5 to 90 minutes via their chat. Normally around 40-60 minutes. The automated activation hasn’t worked in months.

Once you get the nasty customer service they will block you from any further purchases.

Don’t say anything that may upset them. They are very spiteful. See above.

WORST Telecommunications company in AU easily the worst reception, you never get more than 2 bars and the so called "5G" is 4G you cant even get 5g speeds, so they're basically lying to your face.

By far THE worst app in the history of mobile service apps. As well as an poor client service. Every time I need to recharge it doesn't work, and EVERY TIME I have to hustle to get this sorted.
I honestly don't know why I stayed this long but this is it. I'm gone. GFY

After all the trying couldn't connect the data card and there was absolutely no support but very quick to want you to recharge..... Steer Clear

I have tech issues wrt activating my sims. However, Angelo and Sheree from boost manage to resolve my issues effectively. Many thanks

Been with boost for 2 ears and no problems. Changed phones and needed a new sim, had one sent to me with no problems until I tried to activate. Couldn’t activate it on line so called to have it done. Lost count of the number of times I called. It didn’t matter what I selected the call would say connecting you with an agent then it rang 2 times and disconnected. I talked to someone on line that said they couldn’t help me or get some one that could help me. I came back hours later calling on my wife’s phone and finally reached an operator overseas that did activate the sim but didn’t care less about any of my problems. How about letting people talk to people again what happen was just ridiculous, for a telecommunication company you need to start communicating.

I just changed to boost network. I also received an email confirming that my service should now be working, but my phone number don’t have network, not signal, not connecting. I have tried to restart phone many times. I couldn’t call support customer. Now what can I do? Feel terrible, look like scamming

Paid up front as required. When the SIM came the process to register the SIM was a shocker. Claimed I could not activate as my email was not the same as before. It was the same as my order receipt and there was no other "before" as I had not dealt with them before. Customer service is awful and half way through give a message their systems may be out for 24 hours due to maintenance. When I complained and wanted a refund. Then was told it can take 3 weeks to get refund approval. Time on the phone typing as there is no personal contact available. 17.39 until 18.10...30 minutes of typing, typing and typing.

Seriously if you get a chance, don't walk away from Boost - RUN !!!

I have been with Boost Mobile since 2018. Data speeds use to be awesome. I could stream YouTube, Netflix, Foxtel go without buffering. Recently data speeds have been terrible back to the internet speeds as a kid, while someone with a Telstra Sim on 4G sitting next to me has no issues. Do Telstra customers get priority on the network over Boost customers?

Hopeless network coverage in most of the areas, both data and voice is almost zero in Camden Area. The technical team even wasting so many days with a large discussion failed to rectify the issue. Suggest others not to switch from other networks taking advantage of their cheap plans.

Boost mobile is junk ....practically stole my money sold me phone and service but cant activate the phone service due to incompetent customer service and system issues they claim system down everytime i call and also tht the get error ..I've been to countless boost mobile stores not 1 boost mobile rep can activate my service ...I want my money back beware don't buy phone or service from boost mobile they are having very bad problems on service and activation and delay in shipping by days ...ps I'm still without phone service I paid for April 1st 2023 ...wasted hours of my time gas to stores and days on phone with boost mobile who can't seem to activate a phone service they sold me

Watch out guys they send you a text to say that your plan will expire two days before its due so they get an extra two days out of you. Rung them today and they are looking into it. Also cant auto recharge since they changed the app two years ago have rung them about but still havnt done anything about it. Rang them today and the girl put another request in as I rang them last December and still waiting.

Switched to vodafone because of the switch banus vodafone offered.. the signal with vodafone was never as good as boost.. So decided to switch back to Boost.. Much much better than the previous experience.. Bought a sim card $2 from woolies and switch from vodafone prepaid to boost.. Took only 10 mins to switch.. When switching, opted for the $200 12month plan.. So happy with how they have improved their switching process..

Didnt have any connection at all one day, thought my prepaid has expired and needed to recharge . I had to connect to my friends' wifi (i was at her place) inorder to recharge.
The boost app was not working properly and was not showing me what was my current balance or the next recharge date. So I had to recharge manually. It worked after that, on the night itself, i checked boost app again, it mentions that i have 2 active prepaids. So I called boost customer service after to get a refund back. The lady who spoke to me was very rude and gave me a hard time when I explained to her the whole scenario. Saying that I was able to go on the app to check the balance, when I have mentioned multiple times that the app was not working properly and was not able to check the balance, but somehow made it to recharge etc, accusing me of bad doings. Come one, why would i want to cheat someone for a mere $30?! I would definitely not recommend anyone to go with boost if they could! Wordt customer service.
(This was not yhe first time i had problem with boost BECAUSE of the boost app)

Boost mobile izzabi*h. So I gotta lil story that goes something like dis. My phone has been hacked more times than me as a wannabe wh*re. It's a government phone, cause midwest men don't pay much to b*ne. None the less the sim card says invalid. I walked 2 miles to a boost store to meet Kelsey a rude bi*h, who informed me that if my #pincodes don't work her job was to be a jerk. Telling me that's the only way to access the account. Is that so Ms Bi*h? If that's the case, I pray hackers don't change they're PUK CODE OF #0000 or they could possibly end up screwed. Her tude that day, made my fist want to sway, but I reminded myself that she looked like an elf and I just smiled and laughed to myself. So I asked her if I could just start another government plan, since I could not access that account, she replied "NO," because she already knew about the old account now! I then asked if I could just open my own account, she then informed me that I could, only if I paid out of pocket, along with informing me that they do not do contracts!

AS A SALESPERSON SHOULDN'T SHE JUST MAYBE HAVE OFFERED I DON'T KNOW A NEW SIM CARD POSSIBLY.?

BOOST DON'T DO CONTRACTS? THE GOVERNMENT PAYS FOR EVERYONE'S PHONE UP FRONT IN CASH? HMMM

KELSEY NEEDS TO GO TO COLLEGE AND SIMPLY LEARN SOME MANNERS AND I DON'T KNOW CUSTOMER SERVICE AND ETIQUETTE ON HOW TO BE A DECENT HUMAN BEING.

I WALKED ACROSS THE STREET TO T-MOBILE WHERE THEY HAD MY PHONE FIXED IN 10 MINUTES. UNFORTUNATELY THEY WERE NOT ABLE TO FIX THE SIM, BUT THEY AT LEAST GOT MY WI-FI BACK ON FOR ME WHICH IS MORE THAN KELSEY DID.

T-MOBILE FIXED YOUR PATRONS ISSUE. I'D FEEL PRETTY DUMB IF ANOTHER CO. HAD TO FIX MY COMPANIES ISSUES.

NEEDLESS TO SAY 2 DAYS AGO I CALLED THE 800 NUMBER FOR BOOST, BECAUSE IT WAS STILL NOT WORKING, MY NAME IS KARLA AND YOUR OPERATOR KEPT CALLING ME KARMA. WHICH TOLD ME SHE KNEW EXACTLY WHO SHE WAS TALKING TO, AND THAT THERE IS A DEFINITE HACK MESSING WITH MY PHONE. I REALLY WON'T GO INTO DETAILS, AS I'M SURE YOU GUYS WILL HEAR ABOUT IT ON THE INTERNATIONAL NEWS, BUT WHEN I GOT THIS GOVERNMENT PHONE. THE ATTENDANT THAT SOLD IT TO ME, HAD ALREADY INFORMED ME AND AN EX-BOYFRIEND THAT FOREIGN WOMEN WENT IN HIS STORE ASKING FOR THE OLDER FREE PHONES THAT THEY HID IN THE CEILINGS, THEY KNEW HOW TO HACK THE OLDER VERSIONS, AND RE-PROGRAM THEM TO HACK ANY PHONE WITHIN 6 FEET OF THEM. THIS WAY THEY COULD CARRY ON WITH THEIR SX TRAFFICKING AND HACKING BUSINESS. IF Y'ALL DON'T BELIEVE ME, IT ALL IS IN FACT AUDIO RECORDED. THANK YOU BOOST FOR HIRING SUCH IDIOS FOR YOUR COMPANY! YOU AND YOUR EMPLOYEES MAY HAVE SEALED THE FATE OF DONALD TRUMP & SON MARK ZUCKERBERG. #MIKEDROP

If a SIM can't be activated because Telstra have incorrect details then that's it - no amount of chats, emails, tweets, Facebook, ceo contact or formal Complaints will have them sort it out. And there is no one anywhere in Boost or Telstra who will refund you the SIM cost. They'll take your money, be unable to provide service and refuse a refund.
Will let you know how I go trying to untangle it. I mean so far it's cost them double-digit hours of contact. For a $20 refund.
If you do decide to give them a try make sure you're ready for a roller-coaster of the worst customer service I've encountered. It's even worse than dealing with awful Telstra, you're dealing with a subsidiary that has no access to any of Telstras systems.

Update: I did, eventually, have contact with someone from Telstra that actually had a clue. But only after I escalated to TIO. By that point I'd given up spending time on them and just initiated a chargeback via my bank. Takes 1 minute to do. Versus hours trying to get Boost to give back $20. So word of advice, if these guys screw up don't waste hours trying to help them untangle their mess, just get your money back via your bank.

The worst company ever. I bought a SIM card which wasn’t working. I asked the customer service to cancel it and refund me. After 2 weeks still no money back.

I have been with boost for 15 years in the last two years I have not been able to see how much data I have as they say I don’t have a phone no with them but I can recharge and then they send me my partners info have tried to contact them but they have no idea and will not help so I’m off to the ombudsman for some help again good coverage but the service is a joke privacy laws should prevent me from getting my partners info on my phone ? Think about that boost wonder who has my information ?

1. Ported over from Optus. Took over 72 hours and only got half the service- I can receive calls and SMS but cannot phone out, sms out, or get internet.
2. Spoke with over 5 different customer service officers- 1 hung up on me (Rome), 3 have no clues and offered no help but "just wait and it will sort itself out" and one finally tracked down the problem- Boost has ported me over but someone forgot to start me up as a customer so I don't have a customer file. Surely if you want me as a customer, the basic 101 is to make a customer file for me? (so my number has no valid prepaid sim card). So I lost 1 week of business phone calls.
3. Boost will promise to call you back- don't believe this- keep calling until you are sorted.
4. If you are considering changing to Boost- DONT! They are messy, without adequate technical support, and frankly hopeless.
ps- there is no compensation or apologies from Boost to date.