Bootsphoto.com Reviews 

17,772
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,868 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products like prints and photo books, noting their clarity and excellent finish. The ordering process is often described as straightforward and easy to use, with many appreciating the available choices and excellent service. However, some customers noted inconsistencies with delivery services, experiencing delays or items not arriving as expected. A few people also reported occasional product issues, including incorrectly cropped pictures, missing parts, or minor printing flaws. Some reviewers mentioned difficulties with order tracking and communication regarding their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent results and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great photo quality, clear images,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising prompt and quick delivery,... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent and quick... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I'd worked out how to do the albums it was easier and fairly straightforward. When I pressed the button to send it came up with error but not sure what the errors were. Looked ok to me but didn'... See more

Rated 4 out of 5 stars

I ordered an aluminium print to withstand steam in the bathroom. The ordering process was easy, the delivery was prompt and we were delighted with the product - and then we noticed the scratch on t... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(17,772)

1,719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Wood prints

With wood prints, the colours vary slightly from what was expected. One of the two prints ordered has a very small chip, but the overall result is acceptable.

July 3, 2026
Rated 3 out of 5 stars

I liked the quality of the processing

I liked the quality of the processing, BUT the photos arrived one week after the promised day of arrival. Despite it being 48 hours Royal Mail delivery it took considerably longer. A word required with Royal Mail to get what you and I are paying for?

July 3, 2026
Rated 1 out of 5 stars

Terrible service. Lost photos

Sent off my disposable camera for developing three weeks ago, a week later received a package containing my negatives and someone else’s photos. Received an apoalogy and a refund and arranged for everything to be collected so they could print photos from my negatives. Package arrived today with same photos that are not mine and my negatives! Will never use this company again.

July 1, 2026
Unprompted review
Rated 3 out of 5 stars

Be cautious with photo size. They zoom in without telling you

Not how I wanted them to look but was the best I could do given how they 1st arrived.
When I 1st ordered them, for some reason the pictures had been zoomed in, so it cut off part of the faces in the picture. After 2 weeks of going back and forth to get responses, they gave me a code to get new ones.
This time I decided to use the app instead, it showed me the edges which would be folded over the frame, which is exactly what I ordered the 1st time, but out of fear they would zoom in again, I had no choice but to add a boarder to the picture to make sure it didn’t.
Ok quality, not amazing.

June 28, 2026
Rated 1 out of 5 stars

i found this old film in my parents…

i found this old film in my parents house , i was excited to see what was on the film, waited ages in anticipation only to recieve my film back and a photo case with nothing in it , obviosly the fil was blank , not boots fault i know but wht happened to comunication ? I was charged £20 and they couldnt even put a note in to say sorry the film was blank , nothing .........

June 14, 2026
Rated 1 out of 5 stars

Surprised they asked for this review…

Surprised they asked for this review seeing as to how the order went. Made an order and cropped the images to fit. I know I did this because my partner asked what was taking so long with the order, I explained I was cropping the images so that we didn't have photos of the kids missing half their heads. The photos arrived with the kids missing half their heads.

To be fair to them they were quick to put this right by offering a voucher to replace the order. I did have to cut the images of my kids up though (Boots this is proper weird by the way). So using the replacement voucher I crop the images again and order replacement photos. I email Boots to ask that they check specific photos to make sure the cropping wasn't ignored.

Photos arrive. Photos not cropped. Kids missing half their heads.

Same again, cut the images of your kids up and we'll sort you out. However this time I haven't been refunded and there hasn't been no further communication from boots despite me chasing. The only thing left now is for a charge back through the bank.

Real let down, spent weeks doing this and all I got was unusable photos

June 28, 2026
Rated 1 out of 5 stars

Basic beyond belief

Basic beyond belief. So much clicking to get the simple design I wanted. Once ordered, there’s no visual anywhere of what I ordered. I was encouraged to sign up to Ceve to keep a record of my orders but having done so, there’s nothing saved there either. The tracking page doesn’t do anything when I input my order number. Est delivery was 1-4 July. Has it been delivered??? Who knows? I guess I’ll have to contact the recipient and ask - which let’s face it - is a rubbish position to be in. The general Boots website is outdated so I suppose I shouldn’t have expected the photo section to be any better.

June 28, 2026

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