Borealluxe Reviews 113

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their amazing quality and luxurious feel. Many people are delighted with the appearance of the items, noting that they look expensive and often receive compliments. Consumers frequently express satisfaction with their purchases, with some even planning to buy additional items. However, some people were dissatisfied with the delivery service, reporting slow shipping times and a lack of updates, which occasionally led to concerns about their order's status. A few other people also felt that the return policy was problematic, experiencing difficulties in returning unused items or receiving only partial refunds for defective products.

What people talk about most

Product

Users describe positive interactions with product quality, with many praising the softness, luxurious feel,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast delivery,... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report positive experiences, such as... See more

Return policy

Consumers find the return policy to be a source of significant dissatisfaction. Many reviewers report extreme... See more

Based on these reviews

Rated 4 out of 5 stars

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have... See more

Rated 5 out of 5 stars

I emailed this seller beforehand to ensure they were a real company because theres so much fraud in online sales. They were quickly responsive and I made the order for the snow leopard coat. Its gorg... See more

Rated 5 out of 5 stars

The quality is amazing! I am very happy with my purchase! My only complaint is that is did take a long time to get delivered and I didn’t receive any emails on updates of delivery so I was little conc... See more

Rated 5 out of 5 stars

The coat is fabulous! Definitely looks like real fur. I see a lot of these faux furs on the streets of NYC and this coat doesn’t look like them because it looks so real. I had an issue with deliv... See more



Contact info

3.9

Great

TrustScore 4 out of 5

113 reviews

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Rated 1 out of 5 stars

GARBAGE PRODUCT

GARBAGE PRODUCT. TOO SMALL. CHEAP. NOT WARM. DOESNT HONOUR RETURN POLICY. DO NOT BUY. CAN I GIVE 0 STARS?

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this business

Do not buy from this business. I ordered a coat from them, it took very long to be delivered. When it finally arrived it was a coat with some other brands label on it. The coat looks nothing like the pictures. It is cheap and plastic like. When I tried to return it, they insisted on charging an 8% “handling fee” which would be deducted from my refund. This fee is not disclosed anywhere on their website, so I informed them that charging an undisclosed fee is a deceptive business practice. They then said I could have a 15% refund and keep the coat, which is not resolving the problem at all. They are refusing to give me my full refund. Just stay away from this brand.

January 23, 2026
Unprompted review
Rated 4 out of 5 stars

Good quality for price, but very slow shipping

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have had a 1 week turnaround time to take over 2 weeks, so it arrived after Christmas.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

I would give this “company” zero stars…

I would give this “company” zero stars if I could. They present themselves as a legitimate US based company, but after about few days it becomes very apparent this is a scam and their products and probably customer service is from China. The product itself (a faux fur jacket) took a whole month to arrive despite claiming it will only be 7-10 days. Once the product arrived, the label on the jacket did not match the brand they were representing. Additionally, the jacket itself was defective - one of the sleeves was sewn shut! When I reached out to their customer service, they did not want to take any ownership of the issue saying I needed to pay for return shipping and they keep an 8% restocking fee. When I pushed back saying the product they sent me was defective and didn’t match the description, they then tried to offer me only a 25% refund. Their response time is several days, and I am still demanding return instructions which I have yet to receive.

January 20, 2026
Unprompted review
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