BOTS Capital  Reviews 1,030

impossible to upload my bank details, error all the time, no support at all, what a nightmare

Worst app ever! Scammers! I deposited 50euros to try after 3 months the I still have 46.69euros in the account. Decided to take the money out but every time I want to withdraw they money the app get stuck.

I contacted support numerous times via email but no one ever got back.

Luckily it was only 50 euros. Just be aware that adding your money goes very fast and easy. Taking it out, seems to be impossible.

I have send in euro 1150 two weeks ago from my Revolut account and went vary smooth to bots account.
Now because I saw on trustpilot a lot of negative reviews I was then try to put it on test and I have stop from 11 bots to 8 bots and left 3 only in there I made €80 in less two weeks .
Now since last week on the 7th of October I have withdrawal €980 but it takes up to 48hrs working days so today my money was in my Revolut account and happy 😃 with that .
Normally I don’t put any reviews but I thought 💭 and because only I saw the negative reviews that’s why
I hope that helps !
Ps: I have be scam before and I understand anyone there what they go through!

October 5, 2021, I will try it to see the regular operation, after August no more reviews, I will keep you updated, refining this review with useful information, I try BOTS!

Works fine but I can't withdraw my money!!!
I think withdrawing is one of the important things to be gain trust. Support doesn't take the phone.

I was wanting to invest some money. After reading the reviews of this site on how 90‰ say that they have lost their money. Don't do it

Way too many problems. Bots sometimes rise and fall by -50% and +50% due to problems at BOTS. When you stop bots you sometimes get as much as 25% short of what the app indicates. Looks like they are not going to last long. I hear everyone around me is dropping out because of ALL the problems with BOTS, and they don't score too well on the Google playstore either.

Maybe they have good intentions, but if they want to grow they will need to do that with loyal customers and therefore they need to first sort out their app and their processes.

1) after creating an account through the app I could no longer log in. Had to clear the app cache to get it to work. Not a good trust point for a company that is supposed to be writing software to handle financials, can't make an app work.

2) To initiate a bank transfer to deposit funds you use the app which will generate a payment reference number for you to use. You then go to your banking app and make the payment. However then you are supposed to someone know for yourself that you then need to switch back into the app to click that you have made the payment. If you don't realise you have to do this (why would you) or you forget, then the payment gets 'cancelled' on their end meaning that they will simply ignore the payment you have sent to that reference number.

3) There's no process to pick these unmatched payments up. I made 2 of them and that was it, they just disappear into the ether.

4) I contacted them to ask about this process and was first told to do nothing, there was a process that would automatically refund unmatched payments.

5) A week later and nothing happened. I was told to send printouts from my bank statement to them (why I have to do this before they have even tried to look at their own bank account and unmatched payments I do not know). I emailed them with this information, and was told they would contact me.

6) A further week later and nothing. I contacted them again and they said they had not received the email from me. I resent it, I resent it with inline attachments, and I sent a 'test' email with no attachments . The only email they said they received was the email with no attachments. I then proceeded to send multiple other test emails with single attachments, they seem to receive emails from gmail with single attachments.. so I sent them 4 emails (one for each of the transactions (two had gone through, two had disappeared). They said that they didn't want 4 emails, they wanted 1 email with 4 attachments (which we had already tried multiple times before and they said they would not receive the emails).

7) So I'm still waiting. a full 2 weeks after I contracted them and explained exactly what had happened - 2 payments made with reference numbers that their backend considered to be related to a cancelled deposit (due to silly UI/UX bug expecting people to remember to go back to app and click 'OK' after making payment) .. plus a simple missing process in their back office to find unmatched payments .. attempt to match them (via other successful payments) and then contact the account holder or simply refund the money.

Bottom line. Unless they sort out their processes and app and customer service.. then don't bother.

Couple of further thoughts after some newer interaction.

a) there is a hard barrier between those in customer service and 'finance' and this barrier bleeds out into interaction with the customer. Customer service has to get everything in order before even approaching 'finance' and it is your duty as a customer to help them do this. This isn't 'finance' as in budgets and accounting, this is 'finance' as in processing incoming and outgoing payments.. i.e. core business. There should be no demarcation here, it is THE business.

b) the idea of the company is that automation can do things better than humans. but then surely if you mean that you would first apply this approach to your own business processes? Who would trust a company who promotes automation scripting for their customers, but doesn't trust it for its own internal processes? Again . why is payment matching such a broken process requiring any manual intervention, let alone requiring intervention driven by the customer?

EDIT: after almost a month they did finally fix the issue by returning my money to me.
Why a core business process (inward transfer of funds is the starting point for other processes) is not only not automated, but completely ignored.. and why support function is completely divorced.. possibly commercially too from key business processes.. is beyond me.
They really need to start from scratch and map out their flows and realise that growth is going to come from loyal customers and word of mouth from them.. and that customers heavily overuse the basic processes.

Unfortunately, I would say. The idea behind bots.io is not bad at all. But instead of focusing on the product, the company only care about growth. They do anything they can to become bigger and attract new clients while the quality of the product goes down every release. Users facing bugs and issues, often to do with payout and misleading statistics. If Bots.io would use the time and resources they spend in hiding the mess into actually solving them it would be a step in the right direction.
But instead of fixing those issues, they call you to ask to adapt reviews and place fake reviews themselves. Typical example: I got a faster reply in my google play store review than my actual case. Someone even called me to ask to adapt my review while I rarely was called to give me an update on the actual issues.

To summarize:
Bots.io is not a scam. It is a company full of good intentions with driven people, especially support. Unfortunately the budget they spend in marketing feels bigger than in the product itself.
The list of bugs is endless and barely get solved, support friendly but severely understaffed and the amount of bugs are just unacceptable for a finance app.

Been over a month now and I’ve still not got my money back and they have stopped communicating as well it’s an absolute scam please DO NOT DEPOSIT ANY MONEY WITH THESE SCAMMERS!! You will never see it again! Let’s put these thieves out of business so please spread the word about these thieving rats!

Fraud, Stay Away, been 2 weeks since I requested a withdrawal from the app, it was approved and seems to have sent the money to a bank account that doesn't belong to me? I've been calling customer support everyday, they tell me that I chose the bank to send my withdrawal too, I only selected to withdraw to the same account I deposited to, the company then decided to change the bank details and send my money elsewhere, Fraud, lawsuits pending for this business.

Fake don’t use the bots app and baxa transfer is scammed there took my 44 pound there told me I will receive in 30 day I dint receive nothing still asking but nothing I got nothing yet there telling me talk to my bank but nothing money gone it scammed don’t not put money this is fake site u will never get anything just fake there not help full thanks me later save your money then there send me review to contract them there saying there dint know were the money went fake please do not use it thanks you bots is fake scam money making platform we don’t make money because the money disappears because it come to the bots ☹️Bots and baxa bank both there scam I never trust them again please to all people like me out there do not use this app as it is fake and bots teams won’t help you there will only put reviews saying get in touch with them I wish there get banned soon for scamming peoples

What's the best Bot to use at the moment?

Darren

I have used BOTS. Minimum of $50 per investment. I was able to withdraw and received back my money. I am giving it time to seed and see how the investment runs as it is supposed to increase with time.

I have lost more money with Bots than with cryptos. They claim that bots trade smarter than people, but then you should also be able to earn money with falling coins and that is not happening. The AI is hard to find, it is better to buy and sell yourself with cryptos.
Last but not least, on June 15th I withdrew around €1800, it is now June 20th and the money is still not in my account!

Don’t use this app!! Sent money there 4 days ago, still nothing. It’s obviously a scam!

(Edit: problem has been fixed, so I’ve improved my review from 1 to 3 stars) I can only hope my future experience with the Bots app will keep improving so I can change it to an even higher rating)

The original review:
“Money still missing, 3 weeks after stopping bots.

I’m afraid I feel obligated to write this negative rewiew. Something I truly dislike to do. I hope the problem will be fixed soon so I can turn this review into a more positive one.

3 weeks ago I sold 3 bots. 30% of the value ‘vanished’, nearly €1000. A lot of people are reporting this problem currently. Some small amounts and some thousands and thousands of Euro’s.

For three weeks I’ve waited for a solution, but each week I hear “we’re working on it”. Since a lot of people are reporting the same problem I don’t dare to sell my other bots with all the risk involved. This is a huge problem! Each day this problem persists my trust in the app is vanishing.

If you’re interested in Crypto Bots, I advise you to look elsewhere for a more stable app. The potential is huge though so I might write a more positive review eventually.”

App had its hickups but works like intended. Bots trade for you and make awesome returns. For anyone who wants to see live trading bots this is not the platform, to protect the bot creators strategys the graphs dont show the exact step of entrys which ive seen a lot of people complain about. Suit yourself, do you want +50% return on investment start with Bots. If u think you can do better trade yourself. The slogan of the company is: bots trade better than humans. Let them work and don't be scared when your wallet goes down a little when the market goes down. Have faith

The bots app isn't trustable, yes they got a support team and is working hard. The current system isn't completed and the whole app have still a lot of bugs. They try to expand worldwide, but aren't currently stable enough for a few countries.

A few examples, why u can lose your money:

- the most profitable/trending coins/bots are always full
- the money what you put on the account isn't everytime directly available on the app, so you can miss the whole moment
- when u stop the bot, there can appear issues that our profit isn't correct. So you think your making some money, but the end of the transaction don't know where u profit went.

I was really hopeful about this platform, but the company have other priorities.

Very fast reliable app, innovative algorithms and great customer service.