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Rated 1 out of 5 stars

They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more

Rated 2 out of 5 stars

I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more

Company replied

Rated 1 out of 5 stars

Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more

Company replied

Rated 5 out of 5 stars

I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more

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2.6

Poor

TrustScore 2.5 out of 5

266 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I like the gel

I like the gel, it gives a strong hold and a cast. But you really need to use it right to not have Grassy looking hair.

May 11, 2021
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Reply from Boucleme Eu

Hello, we're so happy you are enjoying the products, but yes, lots of water is key ;)

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Rated 2 out of 5 stars
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Reply from Boucleme Eu

Hello Valerie, we're so sorry that you haven't received your order yet. If you haven't done so already please send an email to info@bucleme.co.uk and we can get something sorted for you.

Rated 3 out of 5 stars

Very slow delivery of a product ordered…

Very slow delivery of a product ordered 3 weeks before Xmas. Then, when I made enquiries about delay got a bounce-back email saying closed for xmas holidays. However after xmas company was in touch and agreed to deliver my product to person in a different country. Then it was delayed further by a request to pay vat on delivery! Eventually all sorted. 'info' team at Boucleme kept good communication with me which was appreciated.

May 8, 2021
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Reply from Boucleme Eu

Hello Hilda, we're so sorry about the delivery delays but glad all was sorted in the end.

Rated 3 out of 5 stars

Not right for me

It seems to be the wrong product for my hair type, which is fine-normal 2c-3b curls and therefore easily weight down. I like the gel a lot and I can recommend the curl cream for refreshing dried out curls. But the curl cleansers (both for wavy and for curly hair) both didn't seem right for my scalp, which is generally on the dry side of the sprectrum. My hair got some more grip, but looked incredibly oily.

May 8, 2021
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Reply from Boucleme Eu

Hello there, if you have more fine hair you may be better suited the products in the waves kit. Please pop us an email at info@boucleme.co.uk and we can look at what we can do for you.

Rated 5 out of 5 stars

Love these products

Love these products, my curls have never been easier to manage or looked so good and the products smell amazing, so easy to order and really efficient delivery

May 8, 2021
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Reply from Boucleme Eu

Hello, we're so happy that our products are helping you embrace your curls :)

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Rated 4 out of 5 stars

My first try of curly hair routine

My first try of curly hair routine, and this was pretty great, I have short hair and a lot of trouble with normal products who burns my head skin, but here I use mostly the shampoo, I have no problems, just have to wash it a bit more than usual because it's natural products and my hairs isn't used to it. But that really change my confort in my life. I really love the smell and all the products.

May 7, 2021
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Reply from Boucleme Eu

Hello, we're so happy that you're enjoying the products :)

Rated 4 out of 5 stars

I like the product and got a large 1l…

I like the product and got a large 1l bottle but no pump came with the bottle so it needs to be decanted. After almost €60 I think a pump would have been useful

May 7, 2021
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Reply from Boucleme Eu

Hello Tracey, we stopped sending pumps with the bottled to reduce our single use plastic and they would often break in transit. You can purchase the pumps with your next order if you need them :)

Rated 5 out of 5 stars

Love these products

Love these products, my hair feels great and less dry and frizzy after the shampoo and conditioner. The creme and gel always guarantee a good hair day for 2-3 days!

May 7, 2021
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Reply from Boucleme Eu

Hello, we're so happy that you're enjoying the products and they are helping with fizz control :)

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Rated 5 out of 5 stars

Amazing quality and super fast shipping!

I already know the quality of the Boucleme products from buying in the UK, so I wasn't surprised when I received the same excellent products in Europe! What surprised me was being outside of the UK in a location that sometimes even the local post has trouble finding and both parcels were delivered really fast. I did get a bit worried because of the location where I was and the customer services were always really friendly and reassuring. I definitely recommend this brand!

May 7, 2021
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Reply from Boucleme Eu

Hello, we're so happy your products arrived nice and swiftly and that you're enjoying the products :)

Rated 5 out of 5 stars

Fab company

Fab company. Love their products and excellent customer service.

May 7, 2021
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Reply from Boucleme Eu

Hello Emma, thank you for the lovely comments and we're so happy you're enjoying the products :)

Rated 5 out of 5 stars

I'm a fan!

The products do exactly what they claim to do, and more. They are easy to use and smell amazing - natural, not synthetic. Also, after my purchase of the 30 day challenge hair products, I received weekly e-mails giving me extra tips and information about the use of the products. Definitely a fan!

May 7, 2021
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Reply from Boucleme Eu

Hello Lindsey, we're so happy you are enjoying the products and your 30 day challenge :)

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Rated 5 out of 5 stars

Product sent within 2 weeks of…

Product sent within 2 weeks of purchase, with a free sample, which is a nice touch. Packaging is all recyclable also, so happy all around.

May 7, 2021
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Reply from Boucleme Eu

Hello, we're so happy your products arrived nice and quickly :)

Rated 5 out of 5 stars

One of the best!

Good customer service, fast delivery, always available for questions! One of the best brands ;)

May 7, 2021
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Reply from Boucleme Eu

Hello Zizi, thank you for the kind words, we're so happy you're enjoying the products :)

Rated 2 out of 5 stars

All in all very sad shopping…

All in all very sad shopping experience.
The root refresher gave me an allergic reaction my scalp was hurting for days after washing it straight out. All products have a very intense smell. The only products I was able to use is the Gel. Was only allowed to send back the Root Refresh as the others where 100ml sizes paying the delivery costs by myself for 16,80€. I had a 10€ voucher for 4 Products and they subtracted 5€ for the one Product I gave back. So finally I got a refund of 7 euros (subtracted dispatching costs) I would never order again with Bouclème not worth it.

May 2, 2021
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Reply from Boucleme Eu

Hello Bee, we're sorry you had an allergic reaction to our Root Refresh, due to using essential oils to fragrance our products this can happen to those with sensitivities.

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Rated 1 out of 5 stars

Gel provides very weak hold , co-washing leaves the hair oily

The cleanser did not work for me: left my hair feeling greasy. Had better experience with co-washing products from other brands. The hair gel smells nice, yet the hold is very weak (I have think hair). Might work for people with thin hair by not for me. Will not purchase any product from this brand again

May 1, 2021
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Reply from Boucleme Eu

Hello, our Curl Cleanser is for those with dry scalps so if this is not yourself then this product will add to build up levels. Our Curl Defining Gel is a medium hold styler, but for those with thicker hair we would recommend our Super Hold Styler as it is a firm hold.

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