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Rated 5 out of 5 stars

Customer service was A+. Somehow my order package was opened somewhere en route from UK to US and was replaced with weird products (not Boucleme). Aurelija responded promptly, pleasantly and efficie... See more

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Rated 5 out of 5 stars

I’ve used this company for years as the products really suit my hair, competitively priced and usually very quick delivery. Unfortunately their courier (Evri) either lost my order or damaged it and af... See more

Rated 1 out of 5 stars

Is Boucleme a scam? It offers a 15% discount if you subscribe and provide your phone number, but once you've completed the process and they've taken all your details, the 15% discount code never mate... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Easy online ordering process.

Easy online ordering process.
Prompt dispatch and very prompt receipt of goods via their delivery partner - parcel arrived a day earlier than first advised.
Packaged well.

September 25, 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

Quality silk pillowcase

Quality silk pillowcase, comes in lovely magnetic box. No creased face in the morning or ‘bedhead’. Would make lovely gift.

September 30, 2022
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Reply from Bouclème

Thank you💜

Rated 4 out of 5 stars

An excellent service but……

Boucleme always offer an excellent service. The reason for 4* rather than 5* is because I am still not sure about the new conditioner. I definitely works but the fragrance is very strong that when I use it as a leave in conditioner it makes my eyes water and lips burn, slightly. It smells like a Christmas candle too. A bit strange.

September 27, 2022
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Reply from Bouclème

Hello, I think you're speaking about our new seal and shield range as that is slightly spicier in scent. If you're having a reaction to the product please feel free to pop us an email and we'll do what we can to help. I'm glad you enjoy the core range :)

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Rated 5 out of 5 stars

I bought the wave bundle a week ago

I bought the wave bundle a week ago. Complete waste of money, I hair has not been this bad for years: flat, limp and dry looking. Very disappointed.

September 26, 2022
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Reply from Bouclème

Hello Jackie, we're sorry you didn't get on well with the products. Please can you pop an email to our customer service team info@boucleme.co.uk and someone will be in touch to help. Thank you.

Rated 5 out of 5 stars

Seal and Shield Collection

I'm absolutely obsessed with the Seal and Shield Collection. My hair has held up so well and I've seen a reduction in frizz from humid days. Gorgeous smelling products. The new cream is my current favourite cream to dry refresh with too!

September 21, 2022
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Reply from Bouclème

We're so happy that you're enjoying the new range. Thank you🧡

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Rated 5 out of 5 stars

Hands down the best products I've used…

Hands down the best products I've used and I've tried many from different companies. My hair hasn't looked this healthy for years. Also the customer service is second to none. I'm a very happy customer and now won't use anything else on my hair!

September 20, 2022
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Reply from Bouclème

We're so happy that you're enjoying the products. Thank you💛

Rated 1 out of 5 stars

I can't fault the company and delivery…

I can't fault the company and delivery etc was great, but the curl cream and curl gel are not good for me. My hair is really greasy and limp after using these together as advised. Will try separately. But disappointed for the price of them.

September 17, 2022
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Reply from Bouclème

Hello Christie, I'm sorry you're not getting on too well with the products. Please pop an email to info@boucleme.co.uk with some pictures of your hair so we can better advise. Thank you.

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Rated 4 out of 5 stars

Lovely

Love the smell. To begin with I found the cream and gel weren’t strong enough for by 2b waves/curls but it is great for a refresh day and makes my hair super curly.

September 12, 2022
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Reply from Bouclème

Thank you💛

Rated 5 out of 5 stars

Excellent

I started off just getting the curl defining gel and have been so pleased with it that I've been gradually branching out to more and more of their products. It takes a bit of trial and error to find the right combo and method for you (I still use a cowash most the time and their shampoo every 3 or 4 washes)

September 18, 2022
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Reply from Bouclème

It's all about trial and error with curls. We're glad you're enjoying the products :)

Rated 5 out of 5 stars

Super-fast delivery

Super-fast delivery, really great products. Would definately purchase again

September 12, 2022
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Reply from Bouclème

Thank you💜

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Rated 5 out of 5 stars

Love Boucleme products

Love Boucleme products, they do exactly what they promise for my curls! My orders are always well-packaged and delivery is quick. I tell all curly people I know to use Boucleme!

September 13, 2022
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Reply from Bouclème

This is so lovely to hear! Thank you💜

Rated 1 out of 5 stars

worse delivery ever

I’ve tried to buy Bouclème products twice from the european website but in both situations the parcel was loosen either the delivery company has the shipping details updated to delivered. I’ve learned my lesson and gonna buy the products from look fantastic that has better prices and a more trustworthy delivery.

September 9, 2022
Unprompted review
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Reply from Bouclème

Hello Thais, we're very sorry your order has had delivery issues again, this is very unusual and we are looking into this matter urgently. Thank you.

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