Bouclème Reviews 

1,256
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many loyal customers regularly praise the high quality of the hair care formulas, noting how effectively they define curls and improve overall texture. People consistently describe the support staff as exceptionally friendly, responsive, and always willing to go above and beyond to assist buyers. However, some people mentioned experiencing frustrating order fulfillment issues, such as receiving incorrect items, missing package contents, or unexpected product consistency changes. A few reviewers also noted occasional challenges with delivery delays or specific product formulas feeling too heavy or stiff for certain hair types.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items consistently deliver great... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support.... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are consistently great quality and... See more

Order

Customers consistently note mixed experiences with order processes, highlighting significant variation in... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,256)

35 reviews in the last 12 months

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Rated 4 out of 5 stars

An excellent service but……

Boucleme always offer an excellent service. The reason for 4* rather than 5* is because I am still not sure about the new conditioner. I definitely works but the fragrance is very strong that when I use it as a leave in conditioner it makes my eyes water and lips burn, slightly. It smells like a Christmas candle too. A bit strange.

September 27, 2022
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Reply from Bouclème

Hello, I think you're speaking about our new seal and shield range as that is slightly spicier in scent. If you're having a reaction to the product please feel free to pop us an email and we'll do what we can to help. I'm glad you enjoy the core range :)

Rated 5 out of 5 stars

I bought the wave bundle a week ago

I bought the wave bundle a week ago. Complete waste of money, I hair has not been this bad for years: flat, limp and dry looking. Very disappointed.

September 26, 2022
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Reply from Bouclème

Hello Jackie, we're sorry you didn't get on well with the products. Please can you pop an email to our customer service team info@boucleme.co.uk and someone will be in touch to help. Thank you.

Rated 5 out of 5 stars

Seal and Shield Collection

I'm absolutely obsessed with the Seal and Shield Collection. My hair has held up so well and I've seen a reduction in frizz from humid days. Gorgeous smelling products. The new cream is my current favourite cream to dry refresh with too!

September 21, 2022
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Reply from Bouclème

We're so happy that you're enjoying the new range. Thank you🧡

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Rated 5 out of 5 stars

Hands down the best products I've used…

Hands down the best products I've used and I've tried many from different companies. My hair hasn't looked this healthy for years. Also the customer service is second to none. I'm a very happy customer and now won't use anything else on my hair!

September 20, 2022
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Reply from Bouclème

We're so happy that you're enjoying the products. Thank you💛

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Rated 1 out of 5 stars

I can't fault the company and delivery…

I can't fault the company and delivery etc was great, but the curl cream and curl gel are not good for me. My hair is really greasy and limp after using these together as advised. Will try separately. But disappointed for the price of them.

September 17, 2022
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Reply from Bouclème

Hello Christie, I'm sorry you're not getting on too well with the products. Please pop an email to info@boucleme.co.uk with some pictures of your hair so we can better advise. Thank you.

Rated 4 out of 5 stars

Lovely

Love the smell. To begin with I found the cream and gel weren’t strong enough for by 2b waves/curls but it is great for a refresh day and makes my hair super curly.

September 12, 2022
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Reply from Bouclème

Thank you💛

Rated 5 out of 5 stars

Excellent

I started off just getting the curl defining gel and have been so pleased with it that I've been gradually branching out to more and more of their products. It takes a bit of trial and error to find the right combo and method for you (I still use a cowash most the time and their shampoo every 3 or 4 washes)

September 18, 2022
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Reply from Bouclème

It's all about trial and error with curls. We're glad you're enjoying the products :)

Rated 5 out of 5 stars

Super-fast delivery

Super-fast delivery, really great products. Would definately purchase again

September 12, 2022
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Reply from Bouclème

Thank you💜

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Rated 5 out of 5 stars

Love Boucleme products

Love Boucleme products, they do exactly what they promise for my curls! My orders are always well-packaged and delivery is quick. I tell all curly people I know to use Boucleme!

September 13, 2022
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Reply from Bouclème

This is so lovely to hear! Thank you💜

Rated 1 out of 5 stars

worse delivery ever

I’ve tried to buy Bouclème products twice from the european website but in both situations the parcel was loosen either the delivery company has the shipping details updated to delivered. I’ve learned my lesson and gonna buy the products from look fantastic that has better prices and a more trustworthy delivery.

September 9, 2022
Unprompted review
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Reply from Bouclème

Hello Thais, we're very sorry your order has had delivery issues again, this is very unusual and we are looking into this matter urgently. Thank you.

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Rated 5 out of 5 stars

Very good products and service

I bought a small bottle of Curl Defining Gel from Boucleme by mistake and then decided to get a larger one. They gave a friendly and helpful response and the exchange is now in progress. This is the second or third bottle I have had: a very good product, as is their Curl Cream. They suit my curly hair very well.

September 1, 2022
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Reply from Bouclème

Thank you💛

Rated 5 out of 5 stars

My hair loves Boucleme products

My hair loves Boucleme products :) I have been using them for nearly 2 years and would not change to anything else.
Although, I would like to see improvement in packaging as I feel like it is a lot of plastic (even if the products last for a long time). It would be nice to see an option for refills!

September 8, 2022
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Reply from Bouclème

Hello Aga, our core bottles are made from a sugarcane biopolymer and 30% PCR. All can be recycled in your normal household recycling :)

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