Boutique Elegance Reviews 136

I ordered 2 dresses which took a long time to arrive. They didn’t look like the photo. Communication with them was awful, I have returned them at £25 to China, the items haven’t been refunded as yet! Awful company, they have no customer service and pricing is extortionate!

The quality of the dress I bought was appalling. Not fit for anything but recycling. I usually check out reviews but somehow I didn't this time. Lesson thoroughly learned!

Chinese products you have to pay steep fees to return for partial credit. Scam artists. Not a Montreal boutique.

Con artists / Fraudsters. I bought a dress for 49 euros. No sign of dress after 3 weeks. Emailed them and said there was a problem and I would receive a refund. Then emailed to say the refund had been sent but it may take 10 days ??? 6 weeks later NO DRESS NO REFUND They are still selling on line. You may as flush the money down the toilet as they are robbers Olivia

Scammers. Won't reply to my emails asking to return some items and get reimbursed. I wish I could get them banned from advertising but then they will probably change the name of the company and keep on stealing from people. From now on, I check before I buy.

This China based company is a huge con, I paid over £100 for the 3 items the quality was awful and sizing all over the place. You can find the same items on shein for much cheaper. They kept offering me discounts to keep the items. When I finally got all the details to send the dresses back, which I paid another £25 for!! Ms Zhou would not give me her telephone number which was required by Evri to send the items back. They are essentially stealing from people and should be stopped. I am addressing this matter with my credit card company, utilising their legal protection. Has anyone here had a refund from them?

I wish I had looked at these reviews before I ordered. The dress was not as described or looked in the picture. The fabric is not 100% cotton, it is cheap polyester. I can't get through to customer service on the phone or by email for a refund. It's a rip off company. Buyers BEWARE!!!

Rubbish company. No morals and definitely don’t honour anything they say on their returns policy. Especially lady called Kleya.

Don’t bye from this company they are fraudsters.
Wanted to return item I received as material wasn’t the same as shown .
Had nothing but pathetic replies for refund .
Keep offering discount offer on Nxt purchase .
When I refused & insisted that I wanted a return they sent a firm to fill out in French .Just kept fobbing me off .
Got an address to return it to & it was £20 for standed return just on a light dress & top .
They don’t tell you that it’ has to go back to china !
Deplorable service !!

Item not delivered on time. With carrier EVRI for over a week had to chase it up twice. On receipt I could not believe the weight of the parcel I,e. Extremely light which did not bode well. The dress was not as shown online. Made of cheap shiny lightweight material which would show any tiny bulge.
I have fallen for Temu’s items in the past but this is just as bad. Lulled into the appearance of the so called UK shops.
DO NOT BUY FROM THIS COMPANY.
I HAVE LEARNED MY LESSON IF IT LOOKS TOO GOOD TO BE TRUE IT USUALLY IS.
Destined for the charity shop tomorrow where it will probably be sold for £3 which is all it is worth.

SCAM SITE. Do not buy, dress that I received back was a sack of misshapen nylon. They offered me 30% of next order(as if I would take take that risk again) or 20% refund. I want a full refund, but they are not answering my emails now. AVOID AT ALL COST

SHOCKING!!! DO NOT PURCHASE FROM THIS COMANY!!
Complete scammers, take your money, goods no where to be seen!!!
All customer service say is order is delayed, no apology, nothing!
Have reported to consumer Ombudsman

Please do not use this company
They are not based in London…. The set up is a scam
Crap clothing
You pay returns to China
They never receive the returns so you do not get a refund
STAY CLEAR!!

Literally been fleeced. Bought the 'fleece' waistcoat with a voucher they sent as the dress I'd previously bought was infact unreturnable (dress actually ok, just tiny) The 'fleece' was so thin it was almost transparent and made of that semi-disposable fabric. Unacceptable.

SCAM!!!! Spent a fortune on 6 items and they're all horrific. To return you will be put through various dupes of discount vouchers instead, then sent a form and request to pay return to China (which looks like a fake address and will need to pay customs too!) not worth it. I'm raging!!!!

Do not use this web site. You will not receive what you ordered and when you complain they stop communicating with you. Pity because the clothes do look nice,

I believe that this company also trades under the names Kalia Boutique, Kali Fashion, Blakesonline, Starays.com, Lasaky.com, Jikics.com and Ella Cork. A TOTAL SCAM . Products are absolute rubbish! Same experience…… avoid!!!!

I would advise against purchasing from this company. Although they present themselves as a London-based business, returns must be shipped to China, which can be expensive and comes with no assurance of delivery. I ordered a dress that arrived in poor quality and in the wrong color. When I inquired about returning it, I was told that I could not return it to the store and would need to send it back to China. Even with tracking, the post office could not guarantee its delivery. The only compensation offered was a £5 refund. The service was truly disappointing. Given 1 star so i could submit a review

Please do not order from this company. The items look amazing on Pinterest but they are too good to be true. They actually come from China and to return an item costs more than the original cost. I ordered a dress for approximately £35, it’s extremely poorly made and very poor quality. I am totally disappointed and dissatisfied with the whole experience. Really wish I had read the reviews first and would never order anything from this place again.

I feel a complete sucker for not reading reviews before I ordered. The cheap, nasty, nylon, far-too-big dress is now in landfill. Lesson learned.