Boutique Elegance Reviews 136

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, finding them to be of poor quality, made from cheap materials, and not matching the descriptions or images advertised. Customers frequently reported issues with sizing, noting that items were often much smaller or larger than expected, and that the size charts provided were inaccurate. The return policy was a major source of frustration for many, as the process was described as difficult and costly, often requiring items to be shipped back to China at the customer's expense, sometimes exceeding the original purchase price. Reviewers also felt that the prices charged were exorbitant for the low-quality items received.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the product. Many reviewers report that items... See more

Quality

Clients share negative opinions on quality. Many reviewers express significant disappointment, stating that... See more

Return policy

People report negative experiences with the return policy, expressing significant frustration. Many reviewers... See more

Order

Customers express significant dissatisfaction with their orders. Many report not receiving items, or... See more

Price

Consumers consistently express dissatisfaction with pricing. Many reviewers report exorbitant prices for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Rubbish qualitiy and zero customer care or response ! When is somebody going to shut this comany down ??????..i have been trying for months to get money back , they lie about sending a returns forms... See more

Rated 1 out of 5 stars

SONO TRUFFATORI rubano I video da onesti commercianti e li sponsorizzano a prezzi ridicoli. Fanno pagamento alla consegna ma quando aprite il pacco, ovviamente vi arrivano stracci cinesi immet... See more

Rated 1 out of 5 stars

BOUTIQUE ELEGANCE.UK.COM are deceiving in every way they are not UK based, stylish clothing items pictured/advertised are not what you eventually receive, items sent are awful, unstylish, poor qualit... See more

Rated 1 out of 5 stars

I purchased 5 items and attempted to return 3 as quality and fitting was not satisfactory. Much smaller than advertised. It took several emails to get a return label to ship to China. Obviously not... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

136 reviews

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Rated 1 out of 5 stars

It's all garbage

It's all garbage! Every item cheap and not as photographed under the false name. They are shipping from China and it's up to the customer to RETURN their crap back TO CHINA at your own EXPENSE. They have gall to offer little to keep the crap. 20 per cent refund at best. Where is my money? Who benefitted from my transaction? Why are they protected?

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

I thought from the website that it was a nice boutique, NOT!

I thought from the website that it was a boutique in Montreal, man was I wrong. I ordered 5 different things, all of them did not look like the picture represented on the website. I was sent the wrong item, and it took me 2 months to get it resolved. When you correspond with them, I believe you get a very nice written AI note. The clothes that come do not have labels on them and they come from China. Stay away and do not order from them.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Very difficult to get a return

I ordered & rec’d a dress from boutique-elegance Montreal & it’s huge so I’ve requested a return form as was indicated on their site. Haven’t heard anything from them yet & looks like only way to get in touch with them is via email. Would not recommend them.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

CLOTHES MADE IN CHINA :(

Boutique Élégance which claims to be a Montreal based store that just closed its doors to focus on their online boutique is yet probably another scam. The pitch, presentation, pictures, prices and endless rebates make it look very much like another online Chinese Company. I wrote them directly to ask them about it. It took 2 emails from me and 4 days to get a response. It is well formulated (IA? & The exchange was in French-see screenshot) but they essentially recognize that their clothes are outsourced and mainly from CHINA. Don't be fooled. This may not be a Canadian company but a Chinese one. Canada and Montreal based are simply a facade. The ridiculous prices would indicate that you would probably receive some cheap products polluting the earth. AGAIN :( They have no shame so BEWARE!!!

April 8, 2025
Unprompted review
Show reviews in all languages. (136 reviews)

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