Box of Hugs London Reviews 

2,551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,551)

381 reviews in the last 12 months

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Rated 3 out of 5 stars

You forgot my fudge! 🫢😩

I love the idea of what you’re doing. I was disappointed however, as my lovely friend who has broken her ankle had no fudge in her box when it arrived. I specifically added it as it’s her fave. The parcel also took rather longer than anticipated to arrive. I don’t like leaving bad reviews, just constructive feedback. Keep up the good work of your fabulous idea but please remember to pack the add-ons! 🤗

June 30, 2026
Rated 5 out of 5 stars

Such a fantastic gift to send!!

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one has been received with as much love as was put into choosing each individual gift to go inside (and it takes me ages to choose!). There is now even more choice than before and they are all really great quality gifts whether its food or drink, or puzzles and socks.

100% recommend ordering these as gifts and maybe a little sneaky one for yourself!

June 15, 2026
Rated 5 out of 5 stars

Box of Hugs are so reliable and…

Box of Hugs are so reliable and efficient. Ordered online and delivered next day. It was a belated surprise gift for my sister's birthday;she was over the moon with her gift box of goodies. Thankyou Box of Hugs, will be back again very soon.

June 8, 2026
Rated 5 out of 5 stars

Perfect

Always lives up to the name and always the perfect gift.

June 15, 2026
Rated 5 out of 5 stars

I have used Box of Hugs before so I…

I have used Box of Hugs before so I already know they are good. I needed a special gift for my oldest friend whose mother sadly passed away. I put together a little bereavement gift using the website. My friend was so pleased and meant so much 🥰

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing selection of items to choose…

Amazing selection of items to choose from! So much fun and a great change to choosing flowers. I thought I had forgotten to add my name to my message but a quick phone call sorted that all out! So friendly and helpful

June 11, 2026
Rated 5 out of 5 stars

What a great idea

What a great idea. The box was fabulous, my Mum loved it. Definitely recommend to anyone who needs a gift for someone who has everything. Thanks 😁

June 11, 2026
Rated 5 out of 5 stars

Easy to use Website as I am Visually…

Easy to use Website as I am Visually impaired, a great choice in products to choose from as I made my own box to send, my family member who I sent the box to was chuffed with the items in the box and said the presentation was really nice, delivered on time too, I have put a review on Trust pilot already fyi. Thank you

June 11, 2026
Rated 5 out of 5 stars

Great company, great service, great product

I have used Box of Hugs several times now after discovering them via a web search. Each time it has been easy to navigate their website to pick either a set box, letterbox hug or create a custom box/hug.
Every box I have sent has been received with great thanks, and I know some of my recipients have since gone on to use Box of Hugs themselves.
It is such a wonderful way to express your feelings to a friend/colleague/family member etc.,
Finally, it is so nice to get a thanks back from Box of Hugs whenever you place an order, it makes you feel really appreciated as a customer. Thank you Box of Hugs team x

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience & the recipient loved it

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well as non-food comfort & personal care items. Was glad to see some vegan options too. Delivery was on time and well presented. I have already ordered from Box of Hugs a second time and would definitely do so again.

June 10, 2026
Rated 5 out of 5 stars

I by mistake ordered two cards in my…

I by mistake ordered two cards in my box of hugs and they noticed and automatically refunded one for me without me even asking. My friend was very happy with her box of hugs. Would definitely recommend.

June 9, 2026

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