What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more
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74-76 Watling Street, WD7 7NP, Radlett, United Kingdom
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Just would like to say a big thank you to Ben for the help and communication on purchasing my Bluesy Submariner Rolex . The watch is in excellent condition like it said on the web page . This is my second purchase from the company and would highly recommend it . Thank you Ben .

Reply from BQ Watches
This is the second time I’ve purchased a pre-owned watch from BQ watches as they provide the best quality watches at a fair price. Previously, the watch arrived exactly as described and photographed, making it reassuring to buy again. The customer service is excellent, warm and responsive, and provides options for you to consider without pressure to buy. Knowing the watches are fully authenticated by experts and there is a two year warranty, gives me total peace of mind and confidence.

Reply from BQ Watches
Amazing service! Hannah Tahan and Colette Cowan were both fantastic. Highly recommend :)

Reply from BQ Watches
Fantastic customer service.
Kaylie & Nadia were amazing, and helpful throughout.
Would certainly recommend

Reply from BQ Watches
If you want a watch ask for Kaylie. She goes above and beyond. She was incredibly helpful throughout the whole process of finding the right watch. Professional, friendly, and genuinely wants to help. I couldn’t be happier with the experience. Highly recommended!

Reply from BQ Watches
Had a wonderful experience with BQ from start to finish. Claire and the Team are extremely knowledgeable and very helpful. Received the watch today in perfect as described condition and couldn’t be happier. Thoroughly recommend this company to help build your luxury watch collection!

Reply from BQ Watches
Great Service and wonderful collection of watches.
Many Thanks to Nadia who was very professional.

Reply from BQ Watches
Excellent service!! Ilda was very great and the transaction was very smooth. Thanks

Reply from BQ Watches
Great customer service .Spencer made the deal happen and achieved an excellent price for my watch.
Would definitely use again .

Reply from BQ Watches
Very professional service from start to finish . Clear information -accurate time scale to sell my watch -payment delivered on day and time agreed . Would recommend very highly.

Reply from BQ Watches
Watch was as described, great staff very friendly would not hesitate to buy another from them 😀

Reply from BQ Watches
Quick delivery, watch was as they said,friendly staff but I had to get bracelet altered my mistake though as I gave them wrong size .would happily buy another watch from them😀

Reply from BQ Watches
Top class service at BQ Watches! Really knowledgeable and helpful and dealt with my needs very quickly. Extremely please with my new Rolex and a special thanks to David for his help in the process. Will definitely be recommending BQ to my friends and colleagues!

Reply from BQ Watches
Great service, with a quick delivery.
I will certainly be using BQ Watches again in the future.
Thanks again.

Reply from BQ Watches
Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received the watch via post just over 24 hours later as I requested. Couldn’t ask for an easier transaction, couldn’t recommend BQ watches more.

Reply from BQ Watches

Reply from BQ Watches
So very easy to deal with Bq Watches, very helpful in dealing with with a watch that I sold. Very thorough, and kept in touch with myself every step of the way. Would definitely deal with them in the future.

Reply from BQ Watches
Wonderful experience dealing with BQ. Specifically, Ben Lazarus was extremely accommodating and caring to all needs. I would highly recommend buying a watch from BQ and if you are lucky enough to deal with Ben - this is great news!

Reply from BQ Watches
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