BQ Watches Reviews 

3,519
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and reassuring. The service provided is frequently highlighted as exceptional, with many appreciating the efficiency, clear communication, and personalized approach. Reviewers are particularly impressed with the product quality, often finding watches to be exactly as described or even exceeding expectations. The overall user experience, from initial inquiry to purchase and aftercare, is consistently described as seamless and stress-free. Many customers highlight the company's commitment to making them feel valued, often going above and beyond to ensure satisfaction. This leads to strong recommendations, with many planning future purchases and praising the company as a top choice for luxury watches.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting it as professional, personal, and friendly... See more

Product

Reviewers express delight with the product, consistently praising the watches for being exactly as described,... See more

User experience

Consumers find the overall user experience to be very positive, describing it as comfortable, easy, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more

Company replied

Rated 5 out of 5 stars

Our first experience with BQ Watches and we cannot recommend them highly enough. We dealt with David, part exchanging a Breitling for a Rolex. He was extremely professional and patient and took time t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received... See more

Company replied

Rated 5 out of 5 stars

I previously used BQ Watches to sell an item, and once again used them. They are a most efficient and trustworthy worthy Business, who gave me an excellent price for my watch. I would definitely recom... See more

Company replied


Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Online Marketplace
  4. Watch Manufacturer
  5. Watch Repair Service

About BQ Watches

Written by the company

⚠️ Beware of impersonators: Our only official website is https://www.bqwatches.com . We are not associated with any other domain, including websites such as bqwatchesuk.com or bqwatch.shop. If you believe you were misled by a fake site, please contact us directly at 01923 85 58 58 and report it to the NCSC.

BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.

All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.

BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.

While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.

We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.

Discover the difference with BQ Watches

Written by the company

Our promise to you
At BQ Watches, we are committed to providing our customers with the highest standards of respect, care and service.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(3,519)

1,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Just would like to say a big thank you…

Just would like to say a big thank you to Ben for the help and communication on purchasing my Bluesy Submariner Rolex . The watch is in excellent condition like it said on the web page . This is my second purchase from the company and would highly recommend it . Thank you Ben .

June 8, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear David,

Thank you for taking the time to leave such a generous five-star review. We are delighted to hear that your Bluesy Submariner arrived in excellent condition, exactly as described on the website. It means a great deal to us that this is your second purchase, and your kind words about Ben’s help and communication will certainly be shared with him. Enjoy your Submariner, and please do get in touch if we can assist with anything down the line. If friends or family are considering a watch, we would be glad to look after them as well.

Thank you again for your continued trust in BQ Watches.

Rated 5 out of 5 stars

Repeat purchase

This is the second time I’ve purchased a pre-owned watch from BQ watches as they provide the best quality watches at a fair price. Previously, the watch arrived exactly as described and photographed, making it reassuring to buy again. The customer service is excellent, warm and responsive, and provides options for you to consider without pressure to buy. Knowing the watches are fully authenticated by experts and there is a two year warranty, gives me total peace of mind and confidence.

June 15, 2026
BQ Watches logo

Reply from BQ Watches

Dear Tracey,

Thank you so much for returning to BQ Watches and for sharing such a thoughtful review. It means a great deal to know your first purchase arrived exactly as described and photographed, and that our team’s warm, no-pressure approach helped you choose again with confidence. We are delighted that the expert authentication and two-year warranty provide the peace of mind you expect from us. Your trust in the quality and fair pricing of our pre-owned pieces is truly appreciated. If friends or family are considering a watch, we would be grateful if you pointed them our way. We are always here should you need anything further.

Kind regards,
BQ Watches

Rated 5 out of 5 stars

Amazing service

Amazing service! Hannah Tahan and Colette Cowan were both fantastic. Highly recommend :)

June 15, 2026
BQ Watches logo

Reply from BQ Watches

Dear Cassie,

Thank you so much for your brilliant review and kind words. We are delighted to hear that Hannah Tahan and Colette Cowan looked after you so well; I will make sure they see your feedback. Delivering a smooth, friendly experience is very important to us, so it is lovely to know we hit the mark. If we can assist with anything else, whether advice or a future visit, please do get in touch. And if any friends or family are thinking about buying, selling or servicing a watch, we would be grateful if you pointed them our way.

Thank you again for recommending us.

Kind Regards,
BQ Watches

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.

Kaylie & Nadia were amazing, and helpful throughout.

Would certainly recommend

June 15, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Kieran,

Thank you for taking the time to leave such a fantastic review and for the 5 stars. It is wonderful to hear that Kaylie and Nadia were amazing and helpful throughout. They take great pride in looking after our customers, and I will pass on your praise to them. We are delighted you would recommend us. If any friends or family are thinking about buying, selling or servicing a watch, we would be pleased to look after them with the same care. Should you need anything at all in future, please do get in touch.

Warm regards, BQ Watches.

Rated 5 out of 5 stars

If you want a watch ask for Kaylie

If you want a watch ask for Kaylie. She goes above and beyond. She was incredibly helpful throughout the whole process of finding the right watch. Professional, friendly, and genuinely wants to help. I couldn’t be happier with the experience. Highly recommended!

June 4, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Marko,

Thank you for your glowing review and the 5 stars. We are delighted to hear Kaylie made the whole process smooth and enjoyable. She will be thrilled to read your kind words about her professionalism, friendliness and genuine wish to help. It means a great deal to the team to know we have made a positive difference to your experience. If there is anything you need in the future, from advice to aftercare, we are always here to help. Please do feel free to recommend us to friends and family who are looking for a watch.

Thank you again for choosing BQ Watches.

Rated 5 out of 5 stars

wonderful buying experience with BQ

Had a wonderful experience with BQ from start to finish. Claire and the Team are extremely knowledgeable and very helpful. Received the watch today in perfect as described condition and couldn’t be happier. Thoroughly recommend this company to help build your luxury watch collection!

June 12, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Richard,

Thank you for such a generous review. We are delighted that your experience with BQ was smooth from start to finish and that the watch arrived today exactly as described. Claire and the team will be thrilled to hear your comments. If you ever need help with sizing, servicing or advice on building your collection, we are always here. Enjoy your new timepiece and wear it in good health. If friends or family are considering a luxury watch, we would be grateful if you pointed them our way. We look forward to welcoming you again when the time is right.

Warm regards,
BQ Watches.

Rated 5 out of 5 stars

Great Service and wonderful collection…

Great Service and wonderful collection of watches.
Many Thanks to Nadia who was very professional.

June 12, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Cameron,

Thank you very much for your 5-star review. We are delighted you enjoyed our service and found the collection wonderful. Nadia will be thrilled to know her professionalism made a difference; I will be sure to pass on your kind words. It was a pleasure to assist you, and we hope to welcome you back whenever you are exploring your next timepiece or simply browsing. If friends or family are considering a watch, we would be grateful if you pointed them in our direction, and we will take great care of them.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Excellent service!

Excellent service!! Ilda was very great and the transaction was very smooth. Thanks

June 12, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Hi Ram BO,

Thank you for the brilliant 5-star review. We are delighted to hear you received excellent service and that Ilda looked after you so well. A smooth transaction is exactly what we aim for. I will share your kind words with her. If you need anything at all, from a quick question to your next watch, we are here. Please do recommend us to friends or family who might be considering buying, selling or servicing a watch, we would be delighted to help them as well.

Thanks again for choosing BQ Watches and for taking the time to share your experience.

Rated 5 out of 5 stars

Great customer service .Spencer made…

Great customer service .Spencer made the deal happen and achieved an excellent price for my watch.
Would definitely use again .

April 30, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Hi Harvey,

Thank you for the brilliant review. We are delighted that Spencer made the deal happen and that you were pleased with the price achieved for your watch. Your trust means a great deal to us, and I will make sure Spencer sees your kind words. We look forward to welcoming you again whenever you are ready. If any friends or family are thinking about selling or buying a watch, we would be very grateful if you recommended BQ Watches to them. In the meantime, if there is anything else we can help with, please do let us know.

Kind Regards,

BQ Watches.

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish . Clear information -accurate time scale to sell my watch -payment delivered on day and time agreed . Would recommend very highly.

June 8, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Kirsteon,

Thank you for taking the time to share such a generous review. I am delighted to hear you found our service professional from start to finish, with clear information, accurate timescales and payment made exactly when agreed. We know how important transparency and punctuality are when selling a watch, so it is great to know everything went smoothly for you. Your recommendation means a great deal to the team. If you, or any friends or family, are considering selling or purchasing a timepiece in future, we would be very happy to assist, so do feel free to pass our details on.

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

Watch was as described

Watch was as described, great staff very friendly would not hesitate to buy another from them 😀

May 15, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Michael,

Thank you for the fantastic 5-star review. We are delighted to hear the watch was exactly as described and that our team made the experience friendly and straightforward. Your confidence in saying you would not hesitate to buy another means a great deal to us. Enjoy your new timepiece, and if we can help with sizing, servicing, or any future queries, please let us know. We would also be grateful if you felt comfortable recommending us to friends and family who may be looking for a watch. We look forward to welcoming you back whenever the next piece catches your eye.

Thank you again for choosing BQ Watches.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, watch was as they said,friendly staff but I had to get bracelet altered my mistake though as I gave them wrong size .would happily buy another watch from them😀

May 13, 2026
BQ Watches logo

Reply from BQ Watches

Michael,

Thank you for the lovely five star review. Delighted to hear your watch arrived quickly and was exactly as described, and that our team looked after you. Sorry to hear about the bracelet sizing mix up, but we appreciate you letting us know. If you ever need guidance on sizing before your next purchase, we are always happy to help so everything fits perfectly from day one. We would be thrilled to welcome you back when the time is right. If friends or family are considering a watch, please do point them our way and we will take good care of them too.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Top class service at BQ Watches

Top class service at BQ Watches! Really knowledgeable and helpful and dealt with my needs very quickly. Extremely please with my new Rolex and a special thanks to David for his help in the process. Will definitely be recommending BQ to my friends and colleagues!

June 6, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Besmir,

Thank you for the brilliant five star review and for choosing BQ Watches. We are delighted you found the team knowledgeable and quick to help, and that David made the process smooth. Congratulations on your new Rolex; we hope you enjoy every wear. If you ever need sizing, servicing, or have any questions, we are here. We would be grateful if you shared your experience with friends, family or colleagues; we will look after them with the same care. Thank you as well for the kind mention of David. We will make sure he sees this.

We look forward to welcoming you again.

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

Great service

Great service, with a quick delivery.
I will certainly be using BQ Watches again in the future.
Thanks again.

June 4, 2026
BQ Watches logo

Reply from BQ Watches

Dear Mark,

Thank you for the five-star review and your kind words. We are delighted to hear that everything went smoothly and that your delivery was quick. It means a great deal to the team to know our service met the mark, and we truly appreciate your intention to use us again.

We look forward to welcoming you back whenever you need us again. If any friends or family are considering a watch or could use some friendly advice, we would be grateful if you pointed them our way and we will look after them. Thanks again for choosing BQ Watches.

Warm regards,
The BQ Watches team

Rated 5 out of 5 stars

Excellent experience with Ben at BQ…

Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received the watch via post just over 24 hours later as I requested. Couldn’t ask for an easier transaction, couldn’t recommend BQ watches more.

June 9, 2026
BQ Watches logo

Reply from BQ Watches

Mark,

Thank you so much for the brilliant review. It is great to hear Ben was able to share all the details and a video so quickly, and that a short call and online payment made the process simple. We are delighted the watch reached you by post just over 24 hours later, exactly as you asked. That is the experience we aim for. Enjoy your Rolex, and please do get in touch if you need anything at all in future. We would be grateful if you keep us in mind for friends or family who are considering a watch - personal recommendations mean a lot to us. Thanks again for choosing BQ Watches.

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

Great service

Great service

June 10, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Hi Sammy,

Thank you for the 5 star review and for summing up your experience so simply. It means a lot to know you found our service great. We take real pride in looking after our customers, and we are here whenever you need us again, whether for advice, a future purchase, or anything watch related. If you are happy to recommend us to friends or family, we would be delighted to help them with the same level of care. Thanks again for choosing BQ Watches, and please feel free to get in touch any time.

Kind Regards,
BQ Watches.

Rated 5 out of 5 stars

Ben was great

Ben was great, very knowledgeable and helpful

June 10, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear JJ,

Thank you for the lovely review. We are delighted to hear that Ben was great and that you found him knowledgeable and helpful. He will be delighted to read your comments, and I will be sure to pass them on to him and the team. Should you need any further assistance, whether it is advice, servicing or a future purchase or sale, we are here and happy to help. If you have friends or family who are considering a watch, please do point them our way; it would be a pleasure to look after them as well.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

So very easy to deal with Bq Watches

So very easy to deal with Bq Watches, very helpful in dealing with with a watch that I sold. Very thorough, and kept in touch with myself every step of the way. Would definitely deal with them in the future.

June 11, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear John,

thank you for the five star review and your kind words. We are delighted that you found it easy to deal with BQ Watches and that our team kept you updated at every step while handling the sale of your watch. Clear communication and a thorough process are very important to us, so it is great to hear this came through. It was a pleasure assisting you. Should you ever wish to sell or purchase another timepiece, we would be happy to help. If you have friends or family considering buying or selling, we would truly appreciate your recommendation.

Thank you again for choosing BQ Watches.

Rated 5 out of 5 stars

Wonderful experience dealing with BQ

Wonderful experience dealing with BQ. Specifically, Ben Lazarus was extremely accommodating and caring to all needs. I would highly recommend buying a watch from BQ and if you are lucky enough to deal with Ben - this is great news!

April 15, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Hi Matthew,
Thank you for the five-star review and for sharing such kind words. We are delighted to hear your experience with BQ Watches was wonderful and that Ben Lazarus looked after you so well. Ben takes great pride in caring for our clients, and I will make sure he sees your feedback, which will mean a lot to him. Enjoy your watch, and if there is anything you need down the line, just let us know. We would be grateful if you recommended us to friends and family too, and if they would like to speak with Ben, we will be very happy to arrange it.

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

Very good

Thank you Nadia for your services.

June 11, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Robert,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that Nadia looked after you so well. I will share your kind words with her, as feedback like this means a great deal to the team. If there is anything else we can help with in future, whether servicing or finding a watch, we are here. We would also be grateful if you felt comfortable recommending us to friends or family; we would look after them with the same care.

Many thanks again for choosing BQ Watches.

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