Bradleysfish Reviews 869

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

If you want excellent service the freshest fish look no further than Bradley’s I’ve been using them for years and they are top notch. Lovely customer service and the best Jellied eels around!

Rated 2 out of 5 stars

Marinated butterflied king prawns. Nowhere near as delicious as the last ones that I ordered. The last ones came in nicely packed 500g boxes with separate sleeves. These came in 1kg plastic bags all c... See more

Rated 1 out of 5 stars

Big issue with one of the drivers parking outside our house. Van is smelly as if never cleaned. At one stage he had fish in there from Saturday afternoon until Monday morning and the van is... See more

Rated 3 out of 5 stars

Haddock loin's, really nice fish when thawed but people need to be aware thawing 3 pieces of loin produced 175ml of water ! That's equivalent 135grams in weight in my book that's a lot to pay for wat... See more

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Bradley's are a 3rd generation family business, who deliver the finest frozen fish to your door. Free delivery on orders of £70 or more.


Contact info

3.0

Average

TrustScore 3 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Next day delivery well packed. Beautiful fish as always

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

North Atlantic Prawns

This is the first time I have used Bradley's. Order arrived next day well packed and kept frozen with dry ice product top quality. I will look to Bradleys fish for future orders

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

It arrives colder than my freezer

It arrives colder than my freezer! Great fish, delivered with care that tastes amazing for a good price

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Advertisement
Rated 4 out of 5 stars

Good quality fish and excellent…

Good quality fish and excellent delivery service. It’s a shame all their fish are sold by kg. I live on my own and I cannot have as much variety as I would like because Lack of space in freezer. Smaller bags or free delivery over £30 would make it mach better.

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

It was good to shop with Bradleysfish…

It was good to shop with Bradleysfish as we can book the date that is convenient to us and the delivery arrives as expected.

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

I think having spent £72 i might have…

I think having spent £72 i might have got free postage everything else was fine

November 2, 2021
Bradleysfish logo

Reply from Bradleysfish

Hi, sorry but we don't do free delivery on a Saturday, the delivery charge would of been on your order summary, if you had this order delivered on a weekday it would of given you free delivery.

Advertisement
Rated 5 out of 5 stars

Great for online fish and shell fish

I've used this company twice this year for online fish dellivery.
I live where there is no access to fish via a fish shop and 25 miles from the nearest supermarket.
I have to say I'm so impressed by Bradley's Fish. I have ordered Smoked Salmon, oysters, and home waters fish both times. sadly no hand dived scallops this time.
I absolutely recomend them, for quality, price and hassle free delivery via DPD, who will leave in a safe place if out. Brill!

November 2, 2021
Unprompted review
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

Have been looking for this item for a…

Have been looking for this item for a while.My mother from Denmark used tc cook this. Will bring back so many memories when I cook it

November 1, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 1 out of 5 stars

I thought I'd give Bradley's Fish a go....

I thought I'd give Bradley's a go and I placed an order for approx £150. I used a 5% discount voucher for the order which I scheduled for delivery in about a week's time.

The next day, I received a promotion email offering a 12% discount of orders of over £75.

Given that the 5% offer was some way off 12% , I'd just spent £150 with them and my order wasn't due for another week, I thought I'd give them a call. I very politely asked whether they might be kind enough to apply the improved discount.

I was told in no uncertain terms that absolutely not. And if I went into Tesco's and bought something and it was discounted the next day then I couldn't expect a discount, could I?

I was then also told that the 12% off discount did have a date limit but didn't have a 'time to use limit' so I could just use it like that but of course I'd have to place another order. Err....OK. Obviously I left it that and thanked the person I had spoken to anyway - as you do.

However, clearly that analogy is inaccurate because I'm not paying a Tesco's store a week in advance for £150-worth of food, before it actually arrives or before I go and collect my shopping, am I?

When the order arrived, I noticed a note on the lid of the box which said that the lobster soups I had ordered still needed to be added. When I opened the box, they had sent me fish soups instead.

Given that the note said that the lobster soups still needed to be added, this was clearly not a packing error. It was very obviously a case of just sticking those into the order (some £20-worth) and hoping I'd just accept them.

Had they not been able to fulfil the order that I'd paid for a week ago, presumably they could just email me and let me know that something wasn't in stock - no? Rather than just sending something I hadn't ordered and charging me for it.

I called to let them know that the order was incorrect and after some to-ing and fro-ing and after being told they'd have 'some more in on Wednesday', they eventually agreed to a refund.

Bradley's come across as rather greedy and their customer service is shocking.

So well done Bradley's, you've saved yourself the additional 7% discount, but you've lost yourselves a monthly £150 fish order. Luckily, there are plenty more great online fish suppliers to choose from where the service is great and doesn't leave a bad taste in your mouth.

October 24, 2021
Unprompted review
Bradleysfish logo

Reply from Bradleysfish

Please can I have your order number so that i can look into this further

Advertisement
Rated 5 out of 5 stars

Straightforward

Very straightforward to order from,very reasonably priced quality seafood and a super speedy delivery

October 24, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

Fish arrived in time packaging is convenient

Fish arrived in time packaging is convenient . Great fish taste . Good offers , I wish I can use more than 1 offer coupons in shopping basket it will be great

October 22, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 5 out of 5 stars

Really good 👍

I have used Bradley's a couple of times now.

Their range of product is very good, their prices are reasonable and delivery is prompt and drama free.

I would not hesitate to recommend them.

Great stuff.

October 18, 2021
Unprompted review
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

Rated 4 out of 5 stars

Great selection of fish and very good…

Great selection of fish and very good quality. The prawns in particular are very clean and deveined. Only criticism is that it would be good if the skate had been individually frozen as they are stuck together in the bag

October 10, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments. The skate is usually individually frozen, sometimes in transit they will fuse together. a quick tap on the worksurface usually separates them

Advertisement
Rated 5 out of 5 stars

Good choice of frozen fish products at…

Good choice of frozen fish products at very acceptable prices.
Our first delivery overnight was efficient and the products still well frozen

October 3, 2021
Bradleysfish logo

Reply from Bradleysfish

Thank you very much for the positive feedback, we appreciate your comments

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look