BRAIDWOOD MOTOR COMPANY LIMITED Reviews 

Just bought a new van off mark! Turned up at 11 drove away at 1. Delighted with my new van and appreciate how efficient and helpful mark was. Would highly recommend.

10/10 to Mark and the team at Braidwood, you made buying a new car a nice experience, nothing was too much trouble, and all very organised, we would highly recommend.

VERY UNPROFESSIONAL SERVICE;-

I have never ever experienced this shabby, unprofessional, full of excuses purchase of a car in my life!

I bought an Infinity FX on the 14th September and dealt with a salesman from Braidwood Motors called Mark.

The car was immaculate and during the interaction with Mark he was very chatty and friendly and the advert provided all the relevant details that I was looking for in buying a car of this size (service history, MOT, mileage etc) I managed to get what I thought was a good deal for a decent car.

Delivery was arranged for the Friday of that week by low loader to my home address, the car arrived on time and I was over the moon with its appearance, the driver didn’t/couldn’t explain the controls as he didn’t know anything about the car, and handed the keys and documents to me and promptly left.

I drove the car around for about 30 minutes to get a feel for it and loved it, I proceeded to stop at a garage and fill the tank up with fuel, £70 later I was on my way home.

On arriving home I checked through the paperwork only to find no service history provided in the paperwork, I called Mark requesting he could provide this thinking he had forgot to include the service book in the paperwork. He said he would call me back once he had located it, he called back within 10 minutes to declare that he had a telephone conversation with the 75 year old previous owner, who assured Mark that he has had it fully serviced twice per year, but clearly could not provide the service book with the stamps nor invoices he told me, but I got the feeling from Marks attitude that I had to accept that the old man assured him so surely I would accept that! He also proceeded to provide me with advice that I didn’t require service history as the car should only be worth 5k in a years time and at that price nobody would be looking for service history!!! I started to get the impression that Mark was being condescending towards me and I should just listen to him as he knew best. I requested the contact details of the company he arranged the finance through so I could cancel the agreement with them, he told me to Google it when he gave me their name, I still have not located the company so am worried that I still have a ghost financial responsibility that can’t be cancelled because he wouldn’t give me the contact details!!! Very immature attitude.

I told him that I wouldn’t have bought the car had I known it did not have any service history, this is a big 3.0ltr engine so I was expecting to get this as per the garages advertisement of the car. I told him that I was covered by the remote purchase deal and if he couldn’t provide service history I wanted to return the car and cancel the deal, I even asked him for the details of the other Infinity he had in stock which he said he would get back to me but never did. this all took place on the arrival day of the car. His attitude changed completely towards me thereafter.

I asked him if he could arrange to pick the car back up but was abruptly informed that he wouldn’t be doing that and that I would have to get the car back to him, even after I explained that I couldn’t get transport to get home, he suggested I get the train back which would include two taxis and two trains to get home!

Lots more detail to narrate but not a lot of time, to summarise additional to the above:- not paying my deposit back in full nor reimbursing me for the £70 of fuel, stating that he would pay a % of my deposit of £3000 with the balance paid when I get the V5 back to him, which ended up not being paid back when he received the V5 because according to him DVLA had messed up and he couldn’t sell the car without the correct V5, (although it was advertised again the day after I returned it to him at a higher price) stating he would SORN the car (although it’s in my name so not sure if that’s even legal for him to do that without my permission) he got the car back within 2 days so I would have expected my full refund paid back to me directly.

Mark has been nothing but unprofessional once he accepted that he had wrongly sold this car to me with published misinformation regarding very important service history, not responding to messages etc. I will be informing Citizens Advice, the Financial Omnibusman, auto trader and Trading Standards of the attitude of this garage and it’s sales people, in the hope that they may retrain Mark in his attitude and management of customers, at least they will know what he’s been up to! I have messaged the directors by email but suspect they don’t receive this as the details were given to me by Mark!
Ernie E

My wife and i recently contacted Braidwood motors regarding a Mini Cooper that was being advertised on their Website, after a quick chat with Mark on the phone we headed through the following morning to see the car and go for a test drive. The car was waiting for us and looked fantastic, Mark handed us the keys and let us have a really thorough look over it on our own before heading off on the test drive, upon our return we spoke with Mark and checked over the paperwork, previous owners, service history etc and decided it was the car for us. Mark is very laid back and at no point did we feel under any pressure like we were dealing with a salesman, other that to say he was polite, courteuos and professional, everything that was discussed and promised was delivered, including the Mini which arrived at our address a few days later looking better that we remembered. Dealing with Braidwood Motors was a very easy and pleasant experience and would not hesitate in recommending them to friends and family.

Absolute cowboy !

Please don’t ignore this review and make the trip to Scotland to buy another lemon from Mark in Livingston . Sadly I was drawn in by the promise of a top notch car at a good price , Mark refusing to drop a penny from the asking price because the car is so pristine with after market extras etc …
The car looked nice upon first inspection , Mark also threw in a gold plated warranty for added peace of mind . We drove away feeling happy with our purchase but that’s where it all went wrong ….we didn’t even make it home to London before the first engine management light came on and nearly £5k later and 8 months on , and diagnostic checks with Land Rover (£200 a visit ) Mark refuses to respond to any communications now after initially promising to ‘look after us ‘ and has no interest once you have left his yard . Here’s the list of issues we have :
Rusting brake discs
Replacement Nox sensor (£1100)
Replacement timing chains (£1700)
Replacement DPF filter (£1400)
Replacement EGR filter
Problems with electrics
No Bluetooth
Service history not in line with Land Rover guidelines which means that the gold plated warranty will not cover any of the above work ! Worthless piece of paper and terrible dealer - avoid at all costs , please !

Overall decent experience but fall short with minor details and managing expectations.

Amazing company.

Despite living quite far from this company, they made my purchase really easy and hassle free.

The customer service I received was top notch, I was contacted multiple times with updates regarding my purchase and delivery and they were always polite and cheerful.

They delivered the car to my door step with no issues whatsoever and on time.

Would really recommend them.

Brought a Rangerover from this company in Livingston from a guy called Mark, i would avoid this company at all cost unless you don't mind being lied to, i'm writing this review as an ex car dealer myself, the one condition of buying this car from Braidwood was that they get the cambelt changed, the reply i had was we have just had it done and there is a bill to prove it and the car is being serviced at the moment while we speak so it will be all ready to go, so i replied, so the cambelt has been done and i don't need to worry, i was told yes a date for delivery was arranged so i paid for the vehicle, when it didn't turn up i phoned up asking why it hadn't turned up and was told the delivery company that were going to deliver it had broken down (when asked they knew nothing about this as they delivered a couple of day after the were called) when the car did get here i phoned the garage and asked where the bill for the cambelt was and informed them that although the car is only 6 years old there is no compressor for the range rover puncture repair system and if i get a puncture i will be in trouble, i was told he never said the cambelt had been done and he would had a look in the other Rangerovers and if there's one in there he would send it, when the car got here first thing i did was check the oil which was black n thin and hadn't been changed along with the filter for a long time, i went to landrover and asked about the cambelt change interval and was told this engine is chain driven and as we all know don't need changing like a cambelt so the dealer really didn't need to lie, i after reading this you still feel the need to use this company i would like to advise people about the distance selling law, i knew about this but the garage forgot to mention it, it only works if you buy online or over the phone Google it!!!