Brambles CookshopReviews 

Delivery time was longer than expected so would recommend factoring that into the timescale for having it delivered. Otherwise, really good communication and the rug is lovely and just as shown on the website.

Great company, excellent value for money

Ordered frypan cost over £100, arrived with the bottom badly buckled. Despite many emails they refuse to collect and refund,or even answer emails!
Its now with my legal dept.

Worst experience. Ordered a 14" frypan,was quick to deliver,(it cost £107) however it had a warped base,which became worse on gentle heating. As such it was of no use. However they refuse to collect and refund with very poor email response
Legal proceedings may follow
Never buy from them again

Excellent company from placing order through to delivery

I ordered 2 frying pans but only one was delivered. When I tried to complain I could not get any answer over the phone, only the promise of a call back. I then tried the so called chat line. sent in my complain, once again, no reply.
I also sent the complaint in by email . Again, still no reply.

My parcel was dispatched, but still not received from the delivery company. The cookshop promptly took the issue on board and are keeping me updated

Communications was good

Great product but slow delivery as documented so no surprise

Good product excellent delivery response.

Great customer service.
Thank you to the help line team

Love the vase with artificial flowers. So realistic . Delivery speedy too

Excellent packaging and delivery, thank you.

First class. Interesting range of quality products. Efficient and professional service, communication and delivery. Many thanks-I have no hesitation in ordering from Brambles Cookshop again.

Good communication

My order was easily booked delivery was swift and very efficient,items delivered and I am very pleased with the product I could ask no more from Brambles Cookshop

Purchased a Netherton Foundry item to upgrade from my old wok. Arrived very quickly even though it was ordered just before Christmas and I have been using it ever since. Great service and delivery time!

Prompt delivery and tray arrived perfect. Thank you

Never in all my life have I dealt with such a strange company, ordered an item 20/01/2024 never heard a thing for 2 days so I enquired as to what was happening to be told and I have email it has been picked and packed ready for dispatch that day or almost certainly the next which came and went still no dispatch so I enquired again to be told same thing would be definitely be dispatched today guess what it never happened, I eventually found out that the item was coming from a third party supplier and was out of stock, why wasn't I told this in the first place instead of telling me a lot of lies about being dispatched next day, sorry will never buy from you again. Incidentally there is still no tracking information despite them sending it to me eventually on 24/01/2024

I wrote and sent an email regarding this purchase, but have not had the courtesy of a reply.