Delivery time was longer than expected so would recommend factoring that into the timescale for having it delivered. Otherwise, really good communication and the rug is lovely and just as shown on th... See more
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You had a very misleading advert which appeared to offer a 10% off but which was “apparently “ not available on reduced items, even though the reduction was offered during the purchase. That this was... See more
Company replied
Purchased a Netherton Foundry item to upgrade from my old wok. Arrived very quickly even though it was ordered just before Christmas and I have been using it ever since. Great service and delivery tim... See more
Company replied
My parcel was dispatched, but still not received from the delivery company. The cookshop promptly took the issue on board and are keeping me updated
Company details
Written by the company
Brambles Cookshop is an independent retail store. Proud to stock the highest quality cookware, homeware, kitchenware and giftware by leading Icon Brands such as; Le Creuset, AGA, SMEG, Netherton Foundry, KitchenAid, Joseph Joseph. Amongst many more popular Brands such as; Emma Bridgwater, Sophie Allport, Sam Wilson & Repeat Repeat. Established for over 7 years, Brambles Cookshop is a family run business located in the quintessential village of Audlem, Cheshire. Our online store has excellent customer service and reviews with a large product range. Taking pride in our reliable and friendly customer care service, which aims to respond within 24hours. We aim to process orders on the same day if placed before 12 or within 24 hours. we welcome you to visit us in store and online.
Contact info
unit 2 Moseley House, Kingbur Place, , CW3 0DL, Audlem, United Kingdom
- 01270 811 925
- info@bramblescookshop.com
- bramblescookshop.com
3.7
Average
47 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Misleading adverts
You had a very misleading advert which appeared to offer a 10% off but which was “apparently “ not available on reduced items, even though the reduction was offered during the purchase. That this was a mistake I can accept, but that you failed to reimburse when this was raised with your team I find harder to forgive.
Sorry. I won’t be using you again after this experience!
October 25, 2024
Reply from Brambles Cookshop
Hello, we are sorry to hear that you feel this way. However, this offer is genuine and prior to signing up, states that this code cannot be used in conjunction with existing offers (reduced items). Therefore, there was nothing that we could reimburse you for. Our after sales communications were instant and explained this fully. We offered an instant refund, however you were happy to proceed with processing the order.
Once again we are so sorry that you feel this way.
Kind regards
Brambles Cookshop
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Excellent customer service
Excellent customer service. Prompt response. The pan I ordered is lovely.
October 21, 2024
Reply from Brambles Cookshop
Thank you so much for your kind review.
All the best
Wonderful packaging, excellent care taken with your items
Excellent packaging and timely delivery.
October 19, 2024
Reply from Brambles Cookshop
Thank you Vanessa for your lovely review.
Kind regards, Brambles Cookshop
Fast delivery and a beautiful mug
Fast delivery and a beautiful mug! I’m so happy with it, I couldn’t get this design anywhere else so I’m absolutely made up with my cute mug
October 18, 2024
Reply from Brambles Cookshop
Fabulous News! Thanks once again for your order. All the best
Item was discontinued
Advertised an item for sale then emailed me to say it will arrive in October - when I chased again they said its discontinued. Waited a month for no reason
October 5, 2024
Reply from Brambles Cookshop
Thank you for your review. However, this saddened us, as much as it did you, that we could not fulfil this for you as we’d hoped. We sent an extremely apologetic email to you and offered our VIP discount code as a gesture of good will. The particular item that you ordered was indeed due to be restocked in October. This information was provided to us by our suppliers. Unfortunately the manufacturers later discontinued this item and therefore our suppliers received no more stock. The information provided to you was very honest and genuine - with no intention of disappointing you.
Kindest regards
Brambles Cookshop
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Great service from Brambles together…
Great service from Brambles together with iconic Smeg purchase
October 2, 2024
Reply from Brambles Cookshop
Thank you so much for your kind review.
Arrived on time and well packaged
September 30, 2024
Reply from Brambles Cookshop
Thank you so much Mel for your order and kind review.
delivery was on time and well packed
September 24, 2024
Reply from Brambles Cookshop
Thank you Graham for your kind review. We are so pleased to have helped you find what you were looking for.
Nicola
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Reply from Brambles Cookshop
Thank you Sue, for your kind review.
Trivet
Excellent product and efficient delivery. Arrived as stated, packaged carefully and matched description.
August 5, 2024
Reply from Brambles Cookshop
Thank you for your review. So glad to hear this! We value your feedback.
Reply from Brambles Cookshop
Thank you so much for your wonderful review. We appreciate this feedback.
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Reply from Brambles Cookshop
Thank you for your kind review
Great service.
May 29, 2024
Reply from Brambles Cookshop
Many thanks for your review. We hope you have a great day!
Reply from Brambles Cookshop
Thank you for the fabulous review. Kind regards
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Great price and great comms
May 8, 2024
Great value
Had a good deal on a Henry quick vacuum. Arrived a day before expected which was a bonus. Really pleased with my item.
April 22, 2024
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