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Rated 4 out of 5 stars

Product was good value for money- (low cost , not the same quality as a major brand name - but then would pay at least 3 times as much thus actually okay) Cheap pair of trainers. Arrived fairly quickl... See more

Rated 1 out of 5 stars

The worst customer service. Rude, arrogant and uninterested in solvimg any issues. They want you to go over your 14 days so they dont have to give a refund. Make sure you take photos of thr item you... See more

Rated 5 out of 5 stars

Trainers are perfect - out of stock everywhere else and so reasonably priced! Also, I chose standard instead of next day delivery at checkout by mistake. I emailed them and their customer service coul... See more

Rated 5 out of 5 stars

I did look at the reviews before purchasing, and real contrasts - but as it was less than £30, decided to take a chance. I got the trainers I wanted (had seen someone wearing them & thought they we... See more

Company details

  1. Shoe Store

Written by the company

Dedicated to sneakers; at Brand X we pride ourselves in supplying some of the greatest sneaker silhouettes on the planet at prices everyone can afford.


Contact info

3.9

Great

TrustScore 4 out of 5

55 reviews

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Rated 1 out of 5 stars

I ordered a pr Ben Sherman trainers on…

I ordered a pr Ben Sherman trainers on 12/11/22 O/N 38144 they have still not arrived I have tried to contact Brand X but can not get them the money has been taken from my ACC have I been scammed.Please people don’t deal with this company.

November 13, 2022
Unprompted review
Rated 1 out of 5 stars

I purchased items

I purchased items, then sent them back within 14 days, following the process and the i have not recieved any refund, they have no contact number, not replying ro any emails, and now website has vanished, I purchased using credit card so hopefully can get back my money!

December 7, 2022
Unprompted review
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Rated 4 out of 5 stars

Product was good value for money- (low…

Product was good value for money- (low cost , not the same quality as a major brand name - but then would pay at least 3 times as much thus actually okay) Cheap pair of trainers. Arrived fairly quickly- package was just left behind bin but that’s the delivery driver not brand x

November 8, 2022
Rated 5 out of 5 stars

Good experience

Excellent price for good quality trainers and men's coats, delivered quickly for standard delivery. Haven't had any contact with customer services so can't comment on that. Happy sons.

November 4, 2022
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Rated 1 out of 5 stars

The worst customer service

The worst customer service. Rude, arrogant and uninterested in solvimg any issues. They want you to go over your 14 days so they dont have to give a refund.
Make sure you take photos of thr item you're returning, including the box to show its in perfect condition.
Avoid purchasing from these crooks. I will definitely br telling people not to buy from them.

November 2, 2022
Unprompted review
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Rated 1 out of 5 stars

AVOID AVOID AVOID

The worst experience ever....I bought trainers from them. I paid directly to them. Payment was fast and smooth. Then they cancelled my order and they put higher price for the trainers.... very bad experience I will never buy from them Avoid at all cost

October 15, 2022
Unprompted review

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