BrandecosseReviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, comfort, and craftsmanship, often noting how well they perform in various conditions. Many people appreciate the boots' durability and how comfortable they are right out of the box, feeling like slippers for some. The service is frequently described as impeccable, with fast delivery and helpful communication from the staff, making the ordering process smooth and efficient. However, some customers experienced minor issues such as items not arriving exactly when needed or slight delays in delivery communication. A few people also mentioned that the sizing could be on the smaller side or that the boots required a bit of breaking in, and one reviewer noted that their boots were not waterproof as expected.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, craftsmanship, and... See more

Quality

People report positive experiences with quality, consistently praising the high-quality materials, superb... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super quick and prompt... See more

Service

Reviewers mention positive feedback about service, consistently describing it as top-class, excellent, and... See more

Order

Customers consistently note positive experiences with order, praising the simplicity and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with. Great advice on the telephone prior to placing my order and then my Capriolo boots arrived within 48 hrs. I’ve now walked about 20 miles in them and they are in... See more

Company replied

Rated 5 out of 5 stars

These boots were delivered in good time and are exactly as described. I have been putting them through their paces over the last 2 weeks, lots of mud, hills, tarmac and lots of water. I have had numer... See more

Rated 5 out of 5 stars

Amazing customer service. Emailed some questions, good, knowledgeable responses. Order placed for a pair of Capriola Alto and they held delivery date for me as I was away. Arrived when they said they... See more

Rated 5 out of 5 stars

Quick delivery perfect when my old other branded boots split on Wednesday and I was wearing my new brandcosse boots on Saturday! Didn’t have time to break them in lucky for me they felt like slipper... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Clothing Supplier

Written by the company

Brandecosse is a British footwear brand rooted in the Galloway Hills of Scotland, built on over 40 years of shoemaking expertise. Family-founded and driven by a passion for the outdoors, we create premium walking, hiking and hunting boots designed to go the distance. Blending traditional craftsmanship with modern performance, every pair is made with purpose — to be worn in, not worn out. We focus on durability, comfort, and timeless design, producing footwear that supports real adventures in real conditions. At Brandecosse, we believe in buying better and buying less. Our boots are made to stand the test of time, delivering reliable performance and enduring quality with every step. Season after season. Year after year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(209)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Customer Service

Excellent email communication from the company-even on a Sunday. First pair of boots arrived on time. These were too small so I wanted to send them back. I took a photo of the tracking order and emailed it to them;-immediately they organised for another (larger) pair to be dispatched which have arrived within 24 hours.
Couldn’t ask for more as the returned boots are still in transit.
I will update about the boots after I wear them all day tomorrow

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Best boots

My second pair of boots from these guys. As a pensioner I have owned a lot of boots and these are by far the best I’ve owned. No wearing in, comfy straight from the box. Now have a summer pair and a winter pair. Just hope I out live the boots 😂 Well recommended

October 27, 2025
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Rated 5 out of 5 stars

Brandecosse Capriolo Basso

I have had my Brandecosse Capriolo Basso for 6 months now and they are of exceptional quality. They have softened a little over the 6 months (a good think) which makes them super comfortable. The suede is great quality and shows no sign of wear. The sole, although quite thin compared to modern shows, is really comfortable. They are expensive BUT they are worth it and i will be back again.

November 12, 2025
Rated 5 out of 5 stars

Fast delivery !

Fast delivery and boots look great! Very comfortable straight out of the box! Seem very good quality and hopefully get years use out them.

October 27, 2025
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Rated 5 out of 5 stars

Customer Service (Jane) went above and…

Customer Service (Jane) went above and beyond. Fit is true to size. Only been wearing g them two days but so far perfect. But Honestly, the customer service was amazing. I had many questions before ordering and all were answered VERY quickly. Plus, they arranged expedited shipping, as I was only stopping over for two days. Amazing service.

October 27, 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Emailed some questions, good, knowledgeable responses. Order placed for a pair of Capriola Alto and they held delivery date for me as I was away. Arrived when they said they would. Boots are really light and feel top quality - not worn properly yet but very impressed so far.

October 5, 2025
Rated 5 out of 5 stars

AMAZING

Quick delivery perfect when my old other branded boots split on Wednesday and I was wearing my new brandcosse boots on Saturday!
Didn’t have time to break them in lucky for me they felt like slippers
I’d certainly recommend buying half a size bigger I also bought the wax and protection spray so I can look after my new investment

October 4, 2025
Rated 5 out of 5 stars

First time wearer!!

I have changed to this brand of boot after generations with another brand. These boots are another level from what I have been used to, high quality materials throughout with a superb finish and comfort strait from the box! I cannot recommend these enough. Also true to size!!!!👌🏻

October 2, 2025
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