Breathelio Reviews 1,210

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... See more

Company replied

Rated 4 out of 5 stars

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... See more

Company replied

Rated 5 out of 5 stars

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside mainta... See more

Company replied

Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to use and really helpful device

I’ve been very impressed with the Breathelio — it’s accurate, easy to use, and helps me understand my breath quality and wellness in a simple way. The setup was smooth, Customer support was also very responsive and professional. Overall, it’s a great combination of smart technology and health awareness that actually delivers value.

May 8, 2025
Unprompted review
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Reply from Breathelio

That’s fantastic feedback, glad to hear the experience has been smooth from start to finish.

Rated 5 out of 5 stars

Let me share my experience

Let me share my experience. I bought this to stop my mindless snacking habit at my desk as well as kicking the vape. The focus aspect is real. When i feel the urge to snack or vape i take a few puffs of this and the urge subsides. It engages my senses and breaks the loop. The design is sleek and feels good to hold. It's a premium product. I’ve noticed i am drinking more water too. It’s like a total habit reset. A product.

September 18, 2025
Unprompted review
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Reply from Breathelio

That’s an awesome transformation!

Rated 1 out of 5 stars

(No) Next-day Delivery

1 week and it still hasn’t arrived. Seems they have a real logistics problem. Doesn’t really matter how good the product is at this stage …

September 25, 2025
Unprompted review
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Reply from Breathelio

Our apologies for the delay. It seems your order has been held up during shipping, but we’re checking with our logistics partner to get it moving as quickly as possible.

Rated 5 out of 5 stars

Easy to use

Easy to use, timer works great

September 21, 2025
Unprompted review
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Reply from Breathelio

Glad to hear it 🙌 Happy it’s working well for you!

Rated 5 out of 5 stars

You still need your Willpower

I'm wearing nicotine patches to try and stop the ratty little temper but breathe lio has helped with the hand to mouth habit. Two weeks now and everything is starting to feel a bit better. Don't forget to fray the end of the core or you'll lose it. KEEP GOING, you got this! Cinnamon and Mint are the stronger flavours

September 21, 2025
Unprompted review
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Reply from Breathelio

Two weeks is a huge milestone 🙌

Rated 1 out of 5 stars

I ordered a product in mid-July this…

I ordered a product in mid-July this year and it still hasn’t been delivered. 😫

September 21, 2025
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Reply from Breathelio

So sorry to hear about the delay. We’ve already created a new order for you, could you please check your email for the details? 🙏

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product, I’ve bean a loyal client for over a year and I love it! Thanks a lot guys for the help breaking my smoking habit 🙏🏽

September 18, 2025
Unprompted review
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Reply from Breathelio

That’s incredible to hear! Congratulations on kicking the habit, and thank you for the kind words.

Rated 1 out of 5 stars

Customer Service inexistent

I ordered 2 discovery pack and 1 never arrived. I am very disappointed about the customer service. It keep asking me the same question each time. Like what is the number of my box and there is not follow up. The answer I get is I see that your box arrived and no solution is offered!
It is a pity I can not talk to someone real but it is only AI dealing with customer service

September 15, 2025
Unprompted review
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Reply from Breathelio

Thank you for reaching out and sharing your concerns. We truly apologize for the frustration you’ve experienced.

According to our tracking information, both discovery packs were marked as delivered, which is why there was some misunderstanding during our previous conversations. We completely understand how disappointing this situation must be for you and want to make it right.
To resolve this issue, we will create a new order and send you the missing discovery pack at no additional cost.

You will receive a confirmation email with the new tracking details as soon as your package ships.

Thank you for your patience and understanding.

Rated 3 out of 5 stars

My experience

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other device to remove it after. Ad nicotine to it because i’m still using my IQOS device, or nicotine patches. Have a nice wooden, metal aluminum or leather container for the diffuser with a built in cutter rather than fraying the cores. Lastly open a shop in DUBAI so people can try this experience, it will help LIO expand

September 15, 2025
Unprompted review
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Reply from Breathelio

Thank you so much for the detailed feedback 🙏

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. The issue with my missing package was handled very well and quickly. Customer service responded to my messages promptly and kindly. I am also very happy with the product itself. Highly recommended!

September 5, 2025
Unprompted review
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Reply from Breathelio

So glad to hear our team could sort that out quickly 🙌 Thanks a lot for the kind words.

Rated 4 out of 5 stars

2nd day… Good first impression!

Delivery to Belgium took 4 days (PostNl had 1 day delay), so just my 2nd day using Lio. The diffuser is quite small and very light, especially compared to my big vaper, so nice to hold and play with it. Hand-mouth habit is almost like with a real cigarette.
Started with the Cinnamon taste, which is quite good. Surprisingly, even after this 2nd day of quite intensive use, the flavor is still ok… Looking forward to trying out the other flavors.

September 11, 2025
Unprompted review
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Reply from Breathelio

Thanks for sharing 🙌

Rated 5 out of 5 stars

I doubted it

I thought this would be one of those things that ends up in the drawer after two days. But it’s in my pocket every day now. Definitely helping me stay away from the vape.

September 6, 2025
Unprompted review
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Reply from Breathelio

Love hearing that 🙌

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