Brello Health Reviews 

4,204
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,359 reviews, reviewers had a great experience with this company. Customers consistently praise the product's effectiveness, noting significant weight loss and positive health outcomes. Many people appreciate the affordable and consistent pricing, often highlighted as a major advantage. Customer service is frequently described as top-notch, with staff being helpful, professional, and responsive. Reviewers also commend the smooth process, timely delivery, and well-packaged products. However, some customers noted that response times for customer service can occasionally be slow or difficult to reach. A few other people also felt that there were inconsistencies with product availability or service in certain states.

What people talk about most

Product

Consumers find the product to be highly effective, with many reporting significant weight loss and reduced... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, promptness, and... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers expressing satisfaction with... See more

Service

Clients share positive opinions on service, with many praising the quick and efficient responses from staff... See more

Price

People report positive experiences with price, often highlighting that it is affordable and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love Brello as a company, but I’m still disappointed that they no longer ship to Washington State. My first order arrived incredibly quickly, was packaged beautifully and securel... See more

Company replied

Rated 5 out of 5 stars

Brello customer service is top notch. Any inquiries have been answered within 48 hours. Adjustment made to billing date because I’ll be out of town and want to ensure I’ll be here to receive shipment... See more

Company replied

Rated 5 out of 5 stars

I am so thankful I took a chance with Brello. Started taking their product in Dec 2025 and have loss 77 lbs. The customer service at Brello and their partner Southend Pharmacy is the best. They offer... See more

Company replied

Rated 5 out of 5 stars

I have been purchasing GLP-1 medication from Brello for over a year now. The process has always been smooth and a provider gets back to me quickly, especially when I have questions. At first, the phar... See more

Company replied


Company details

  1. #47 of 67 best companies in Wellness Program

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(4,204)

2,232 reviews in the last 12 months

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Rated 1 out of 5 stars

It's not the same

We first ordered from Brello in Sept, 2025 due to the low price. And then we joined the Support group on Facebook and found it really helpful. Even after reading about companies with lower prices I ordered from Brello again because of the Thrive Support Group, thinking of it as a big plus even though my husband wanted to go elsewhere. But it started to feel like a game show as time went on. Do this and win a prize. Watch this and win a prize. And for someone who works a lot and has a family to care for and doesn't have time to play games it got boring and felt less supportive and kind of like a popularity contest. I'm not complaining because I never won, we don't need to advertise a company in our house, I just think the goal of the group has changed and that's disappointing. And It feels like the company goal has changed. I know they have to grow and offer more products but sometimes I feel like these other products are being rammed down my throat because they are pushed so much. I don't like feeling that if I take a glp1 I HAVE to take other peptides. And theyre pushing so many expensive creams and protein foods and machines. Buy this Buy that, buy buy buy. I can't can't can't. I valued the support when we first joined but it doesn't feel.like it's there anymore.

June 4, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi ,we apologize for the experience you had and appreciate you bringing this to our attention.

We’d really like to take a closer look at your experience and help point you in the right direction. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out directly through the contact information on file so we can better understand your concerns and connect you with the appropriate resources. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 1 out of 5 stars

I was in hospital during delivery

I was in hospital during delivery, and my son was unclear on instructions. I’ve had many problems with Brello, while my child has had a great experience. I wrote CEO and was pushed off and condescended to. My experience isn’t worth your time. I have an MbA in marketing, do you could help me, or you can get some bad press.

June 22, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are truly sorry to hear about the difficulties you experienced, especially during such a sensitive time. We reached out to you through Trustpilot since we could not find an account with the information you provided. Please reach out to our team at your earliest convenience so that we can assist you thoroughly. Thank you!

Rated 5 out of 5 stars

Brello is Amazing!

I have been with Brello since January 2026, down almost 50lbs! The process has been extremely smooth and have zero complains or regrets.

August 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your wonderful experience! We are so happy to hear about your incredible progress and that your journey has been so smooth and positive. We appreciate you being a part of our community.

Rated 5 out of 5 stars

Both my husband and I are following the…

Both my husband and I are following the program with a very good outcome. I appreciate the fact that the 3 months supply comes at one time so I don't need to reorder every month

August 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so happy to hear that our program is working well for both you and your husband!

Rated 5 out of 5 stars

I had to suspend my account due to a…

I had to suspend my account due to a non-related medical issue. The representative was very helpful and understanding. Great customer service!!

August 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so glad to hear that our representative was able to provide you with helpful. We truly appreciate your kind words about our customer service!

Rated 5 out of 5 stars

I am thrilled to have found Brello for…

I am thrilled to have found Brello for my weight loss needs. It cost a fraction of what I was paying locally. I am experiencing the same weight loss at 60% less in cost and I have had excellent customer service. The meds arrive well packed and preserved in ice to my house.

August 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! We're thrilled to hear that Brello has been a cost-effective solution for your weight loss needs and that you're seeing great results. It's wonderful to know that you've received excellent customer service and that your medications arrive well-packaged and preserved. We appreciate you being part of our community!

Rated 4 out of 5 stars

Easy & straightforward

My experience has been fine. Very smooth. I haven’t required any assistance. The process is easy. I’d love a discount every now and again. But that’s it.

August 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're happy to hear that your experience has been smooth and easy! We appreciate your feedback.

Rated 5 out of 5 stars

Good communication

They have always been very responsive to any questions and emails. Someone replies very quickly, never an issue!

January 30, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for your wonderful feedback! We're so pleased to hear that our team has been responsive and quick to answer your questions. We truly appreciate your kind words!

Rated 5 out of 5 stars

Brello wins hands down!

I have been a Brello customer the past six months and order Tirzepitide(GLP-1 and GIP) compounded with B6. They always provide helpful customer service, have a wonderful bunch of members giving support in their Facebook member support group, podcasts, a blog with educational resources, a free app to track progress and reach your provider portal and a terrific streaming exercise video channel, Brello Rise, free. They have weekly interactive live online events for cooking education and lifestyle education and encouragement. The licensed compounding pharmacy they partner with, Southend Pharmacy, is very efficient, fills and sends the medication within 2-5 days from the date the physician prescribes it, and it is sent overnight shipping refrigerated, a three month supply at a time. Brello offers an economical price for the medication, no membership fees, and the price remains the same, no matter the dosage increase or duration of use. They also provide maintenance. I can’t say enough great things about Brello. They have assisted me in making lifelong changes to my lifestyle and health. So far, I have lost 65 lbs in 8 months, and continue to lose every week about a half pound to three pounds! I chose Brello after leaving the care of a different compounding Tirzepatide provider which offered much less at double and eventually triple the cost! I highly recommend Brello. Five stars and will be a Brello customer for life.

August 2, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are incredibly grateful for your wonderful feedback and for sharing your journey with us! It's truly inspiring to hear how our comprehensive support, from customer service and our community to our educational resources and Brello Rise, has contributed to your success. We are so pleased that our partnership with Southend Pharmacy has provided you with efficient and affordable access to your medication. Knowing that we've played a part in your significant health and lifestyle changes, and that you've achieved such fantastic results, means the world to us. We look forward to continuing to support you.

Rated 5 out of 5 stars

I am so thankful I took a chance with…

I am so thankful I took a chance with Brello. Started taking their product in Dec 2025 and have loss 77 lbs. The customer service at Brello and their partner Southend Pharmacy is the best. They offer so much support through their weekly Lives, their Facebook page and Brello Rise is amazing. And to top it all off their price is reasonable compared to other online companies.

August 2, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We’re so incredibly thankful for your wonderful review! It’s truly inspiring to hear about your success and the significant progress you’ve made on your journey.

We’re especially glad that you've found the support from our team and our partners to be so helpful, and that our community resources like the weekly Lives, Facebook page, and Rise have made such a positive impact. Knowing that our pricing is also reasonable makes us even happier. Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Awesome company!

Have ordered a couple products from Brello Health and looking forward to what is next :). Great products and customer service! Love my fellow besties!

August 2, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your positive experience! We're so glad to hear that you've enjoyed our products and customer service. It's wonderful to know you're looking forward to what's next with us, and we appreciate you being part of our community!

Rated 4 out of 5 stars

I’ve been very happy with Brello…

I’ve been very happy with Brello overall. The price is hard to beat, and once you get established, everything runs much more smoothly. My only complaint is that the onboarding process wasn’t the best and could have been better organized. I have been with them a year so the issues are probably worked out.
I’ve used compounded tirzepatide from several pharmacies, and Brello’s has been the strongest and most effective for me, personally. For the value, Brello has been the best. They are worth giving a try.

August 2, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your positive experience! We're delighted to hear that Brello has been effective for you and that you find our value unbeatable. We appreciate your honest feedback regarding the onboarding process and are continuously working to improve it. It's wonderful to know you've found our compounded product to be the strongest and most effective. We're grateful for your recommendation!

Rated 5 out of 5 stars

I will never look elsewhere…

I have had nothing but absolutely positive experiences with Brello. In addition to my tirzepatide, I enjoy the programs for members like Rise which has cooking, exercise, and other offerings.

Affordable, excellent customer service, great doctors, and fast, reliable delivery. I will never look elsewhere.

August 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your incredibly positive experience! We're thrilled to hear that you've had nothing but great interactions with us. It's wonderful to know that you're enjoying the programs for members like Rise, which includes cooking, exercise, and other offerings. We truly appreciate your kind words about our affordability, excellent customer service, great doctors, and fast, reliable delivery. We're so happy to have you as part of our community!

Rated 5 out of 5 stars

My experience with Brello has been…

My experience with Brello has been excellent from beginning to the end. From ordering the med, receiving it, and the consultation with Dr. has been the only place online where it has gone so smoothly and fast. I've gotten in touch with customer service and they responded quickly and helped answer my questions. Very friendly and knowledgeable. The med I received came quickly and works great. The only negative thing is not offering deals or discount specials.

June 22, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your excellent experience! We're thrilled to hear that everything from ordering to your consultation and receiving your medication was so smooth and fast. It's also wonderful to know our customer service team was quick, friendly, and knowledgeable in answering your questions.

We truly appreciate your feedback regarding deals and discounts, and we'll certainly take that into consideration as we continue to improve.

Rated 5 out of 5 stars

The entire process has been very easy

The entire process has been very easy. I’ve been using Brello for many months now and have never had an issue. I get updates when it’s time to renew which is always seamless. Shipping is fast and accurate.

August 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! We're delighted to hear that your journey with Brello has been so easy and seamless over many months. It's wonderful to know that you appreciate the renewal updates and that your shipping is consistently fast and accurate. We truly appreciate you being part of the Brello community.

Rated 4 out of 5 stars

The initial process was pretty easy

The initial process was pretty easy. The medication worked well at first. My problem came when I was not ready for a refill and wasn’t sure about the process to change the date. Instead it was cancelled and I had to start over. I went up in dose but I am staying on the same weight. I was not able to access the website for a week or so during that time.

August 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We appreciate you sharing your experience with us. We understand your frustration regarding the refill process and the difficulty accessing our website. We are actively working to improve our systems to prevent such issues in the future and ensure a smoother experience for all our members. Your feedback is invaluable as we strive to enhance our services.

Rated 5 out of 5 stars

It’s time for a change

My experience with Brello has been amazing, I’ve lost enough weight to feel confident and still currently doing them just to maintain and keep food noise away! I’ve been a customer since March now and we are in August! I feel much better at my weight! The only thing I wish Brello could do would bring the price down just a bit more, positive there are no hidden fees though! You pay what you see! Just be aware it’s a 3 month subscription so you will get charged the same exact price every 3 months for more shots. I am on Tirzepatide. I love the community on Facebook as well, super helpful. I highly recommend them!

March 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your amazing experience with us! We're so happy to hear that Brello has helped you feel more confident and maintain your progress, keeping "food noise" at bay. It's wonderful to know you've been a customer since March and are feeling much better at your current weight.

We appreciate your feedback regarding pricing and are glad you've found our transparency around costs reassuring. It's also fantastic to hear that you're enjoying the supportive community on Facebook. We're honored to be a part of your journey and truly appreciate your high recommendation!

Rated 5 out of 5 stars

It was easy to get started with Brello…

It was easy to get started with Brello but then they stopped shipping to Florida. Once they started shipping it was easy to get back on board. I have not had any problems with them and the weight loss has been slow and steady with very few issues. Very pleased with customer support

August 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so pleased to hear that you've had a positive experience with us, especially after the temporary shipping interruption. It's wonderful to know that getting back on track was easy and that your weight loss journey has been steady and smooth. We truly appreciate your kind words about our customer support!

Rated 4 out of 5 stars

Brello has been a great find

Brello has been a great find. Only issue I have is the several months I had to find another provider while they had to reapply/renew licensing in Florida. That was a very stressful time. Otherwise, medical team has been efficient and helpful, shipping has been fast and product had allowed me to lose over 80 pounds.

August 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We genuinely appreciate you sharing your experience and are truly sorry for the stress caused by the licensing renewal period in Florida. We understand how disruptive that must have been. We are, however, delighted to hear about your positive results and that our medical team and product have been so effective in your weight loss journey. We value your feedback.

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