Brello Health Reviews 

4,248
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,361 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing and highly effective products that consistently deliver great weight loss results. Consumers also note that customer support is extremely helpful, professional, and responsive whenever they have questions or need assistance. The online ordering process is always described as smooth, convenient, and very easy to navigate from start to finish. Some reviewers were not happy with communication delays when trying to reach out for assistance through email. People mention that getting timely replies can sometimes be frustrating, often requiring multiple follow-ups to fully resolve issues.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting significant weight loss results and overall... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth onboarding process and quick... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

Price

Reviewers highlight positive aspects of price, noting that costs are much lower compared to local options and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love Brello as a company, but I’m still disappointed that they no longer ship to Washington State. My first order arrived incredibly quickly, was packaged beautifully and securel... See more

Company replied

Rated 5 out of 5 stars

I have been a Brello Health customer since June 2025 and have been so happy I chose them. The customer service has always been there via phone when I needed them and the online support through the Thr... See more

Company replied

Rated 5 out of 5 stars

I’ve contacted Customer Service a few times over past two years. Each time they have responded in timely manner, answering all questions and adjusting billing/shipment when I am out of town. Very ple... See more

Company replied

Rated 5 out of 5 stars

I am so thankful I took a chance with Brello. Started taking their product in Dec 2025 and have loss 77 lbs. The customer service at Brello and their partner Southend Pharmacy is the best. They offer... See more

Company replied


Company details

  1. #47 of 68 best companies in Wellness Program

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(4,248)

2,235 reviews in the last 12 months

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Rated 5 out of 5 stars

I was nervous going to an online…

I was nervous going to an online company for medical care. So far I have no complaints other than the app could be a little more robust. They work hard to foster a community which helps keep you motivated. They offer education as well as an online workout platform with pretty good short videos. They also have representatives from the company actively engaging with anyone in the Brello community who wants that on their social media platforms. I highly reccomend and am grateful I took a chance with Brello

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

This is a follow-up to my initial…

This is a follow-up to my initial review. I paid $399 for 3 months of semaglutide from Brello. I initially signed up for Noom, but canceled after the initial trial because it was too expensive. I took Noom's shots for 3 weeks and lost 11 lb. It also quieted the food noise. I then switched to Brello, started their shots on week 4 and gained weight two weeks in a row and the food noise returned. I can only assume their starting dose is so low it does nothing. You do not have to take one dose for 3 months in order to get used to it so you don't have bad side effects. That's one of the lies they told me.

You buy a 3-month program, which is 3 months of semaglutide at the same dose. Good online providers increase at least monthly. Since the initial dose is doing nothing for me, I would have to wait until the 3 months is up, then renew at a higher dose and hope that works. If that doesn't work, I still have to be on it for 3 months, renew, and try a higher dose and hope that works. You could spend $800, $1200, $1600 before you even find your effective dose.

Brello 's customer service called me after they saw my initial review and asked me to call them to try to resolve it. They tried to convince me I don't know what I'm talking about and don't deserve my money back. Of course, they didn't say it that way. But in the end, same thing.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Changed my life!!

Brello is amazing and has a super comprehensive program tackling things from all angles. I highly recommend it for anyone interested in GLP and not wanting to go at it alone.

August 12, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you are enjoying our provider-led program and the added support, resources, and benefits that come with being part of the Brello Community.

Our goal is to provide a comprehensive approach that helps our members feel supported every step of the way, and we’re so pleased to know that your positive experience has inspired you to recommend Brello to others. Thank you for being a valued member of the Brello Family — we’re grateful to be part of your wellness journey!

Rated 4 out of 5 stars

Product is good but customer service is iffy

I really like Brello. However, as long as you don’t have an order issue outside the normal order procedure, everything proceeds very smoothly and in a timely manner. I am happy with the tirzepatide product. I tried the semaglutide but it was not effective for me, lost only 11 lbs in 9 month; with the tirzepatide i lost almost 10 lbs in less than 2 months. I’ve not really had to interact with a doctor other than basic health questions. I don’t have many side effects and feel fine on the medication.

My main issue is with their chat bot, or maybe it’s a real person on the chat option, and they’re just not very good at CS. My husband, also taking tirzepatide, says calling and talking to a live person is best. The chat is not reliable with regard to continuity of account and ordering and they either don’t fully read your message or understand what you need. I needed to change from sema to tirz but also put a couple week hold on the account between the switch and everything with my account got messed up, including them deleting my account. It took over two months and many contacts, telling the same story, to get it all cleared up and back on track.

Main takeaway is if you are doing straight forward ordering, the product is great. If you have something more complicated, call and talk to a person. I am happy with the product overall.

April 30, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate your continued trust in Brello and are sorry for the frustration and inconvenience you experienced with our customer service chat.

We also apologize for the systematic confusion that occurred with your subscription while you were switching from semaglutide to tirzepatide. We understand how frustrating it must have been to have your account and ordering experience impacted while trying to make that transition and the prolonged resolution time.

We’re glad we were able to successfully get everything taken care of with you by phone, and we truly appreciate the opportunity to continue being a part of your wellness journey. Thank you again for your patience and for sharing your experience with us!

Rated 5 out of 5 stars

Great so far

Fast shipping, good products, great community. No complaints

August 6, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.

We are so glad to hear that our team was able to provide you with a supportive and seamless experience. Providing clear communication and helpful service is a top priority for us.

Thank you for choosing Brello Health. We look forward to continuing to be a part of your wellness journey.

Rated 5 out of 5 stars

BRELLO IS THE WAY TO GO!

I’ve been on Tirzepatide through Brello Health for 15 months and have lost 120 pounds. I am very pleased with their customer service and quality of product. They also provide FREE workout videos, education and mental health support! Their online support groups where their customers get to interact with and support each other are AMAZING!

August 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your incredible journey and positive experience. We're absolutely thrilled to hear about your significant weight loss and that you've been so pleased with our customer service and product quality. It's wonderful to know that our free workout videos, educational resources, mental health support, and online community groups have been so impactful for you. We truly appreciate your kind words and are so happy to have you as part of the community.

Rated 5 out of 5 stars

Thank you Brello

I have been a Brello Health customer since June 2025 and have been so happy I chose them. The customer service has always been there via phone when I needed them and the online support through the Thrive group has been worth every penny I’ve paid for my medication. I’m sad to see so many unhappy posts on here from people who either don’t realize they need to eat better and that the meds are just a tool to help you lose weight or people who can’t pick up the phone to call customer support and rely on emails or maybe even smoke signals to communicate. Pick up the phone, they will help you! Thank you Brello for being the help I needed to get my life back.

August 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your wonderful experience! We are so happy to hear that Brello Health has been a positive force in your journey since June 2025. It's truly rewarding to know that our customer service and the Thrive group have provided the support you needed. We appreciate your kind words and are here to continue supporting you!

Rated 5 out of 5 stars

Brello Health For The WIN!

What a breath of fresh air Brello is! I was previously with the ‘elephant’MD but the prices were so night that I could no longer er afford T. I was off of the shot for several months until a co-worker told me how Brello has been such a blessing for her life, financially and mentally! After doing my own research and comparisons, Brello Health was the obvious winner! The customer service is TOP TIER! I am so excited and cannot say enough about how blessed I feel to be apart of the Brello community 💜💛💜💛

August 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so incredibly happy to hear that Brello has been such a positive change for you, both financially and mentally! It's wonderful to know that our customer service has made such a great impression. We're truly grateful to have you as part of our community!

Rated 5 out of 5 stars

I love Brello Heath

I love Brello Health, started my search for a great company with good prices when I wanted to switch to a compounding company for maintenance. I came for the price, but what I found was so much more!! I found a wonderful community with great people, all on a journey to better health. I have met some incredible people, who have become friends. If you’re looking for an amazing company, amazing people, such a supportive community, look no further, BRELLO Health is definitely your best spot!

August 5, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so grateful you took the time to share your experience with us. It's truly wonderful to hear that you've found not only great value but also a supportive community on your health journey. We're thrilled that you've connected with incredible people and feel so positive about your experience with us. Thank you for your kind words and for being a part of our community.

Rated 5 out of 5 stars

Brello has changed my life forever!

Brello has changed my life forever!! Love it so much!!!

August 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so happy to hear that Brello has had such a positive impact on your life! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Brello has been a life saver for me

Brello has been a life saver for me.I love this group you are all upbeat and positive .I love all you besties.And if I ask a question everyone is willing to help I love all the advice and positivity in this group. I don't know what I would do without all of you in this group

August 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing this! We're incredibly happy to hear that Brello has been such a positive and supportive experience for you. It truly means a lot to us that you feel such a strong sense of community and find our group to be a source of uplifting advice and positivity. We're so glad to have you as part of our community!

Rated 5 out of 5 stars

Great program

Great program, amazing support group .
I love it .

June 18, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so happy to hear you're enjoying the program and finding our support group amazing! Your positive feedback truly means a lot to us. Thank you for sharing your love for it!

Rated 5 out of 5 stars

I am so glad I found Brello

I am so glad I found Brello. I used another company for my GLP-1 but Brello has been so much better. The community, the constant price, the helpful staff and medical professionals. Everything. It’s been a blessing.

August 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your wonderful feedback! We are so glad to hear that Brello has been such a positive experience for you, especially after using another company. It's truly rewarding to know that our community, consistent pricing, and supportive staff and medical professionals have made such a difference. We appreciate you being part of our journey!

Rated 4 out of 5 stars

Good program - Hard to communicate

I’ve started my month 3 dosage last week. So far I’ve lost 14lbs. It really does help with the food noise and impulse snacking. The only bump I have ran into is it’s not very easy to talk to someone. The message center is set up like a chat but it takes a while for anyone to get back to me. If they do. I have questions about my renewal. Other users have advised I should have been contacted by now to review how the dosage is working but I have not. When I try to contact anyone at Brello I just get a dead chat or I’m on hold for over 20 minutes. This is a known problem among users. Hopefully it’s fixed soon for all of us. At the very least I would like to get a hold of someone before I’m charged.

August 7, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We appreciate you sharing your experience and are glad to hear about your progress with the dosage. We sincerely apologize for the difficulties you've encountered trying to reach our team regarding your renewal and dosage review. We understand how frustrating it is to experience delays in communication, and we are actively working to improve our response times and ensure a smoother process for all our users. We are taking your feedback seriously as we strive to enhance our support system.

Rated 5 out of 5 stars

Brello customer service is top notch

Brello customer service is top notch. Any inquiries have been answered within 48 hours. Adjustment made to billing date because I’ll be out of town and want to ensure I’ll be here to receive shipment. Very pleased with Brello Tirz compound and my results.

July 3, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your positive experience! We're so glad to hear that our customer service has been top-notch and that inquiries are answered promptly. It's wonderful that we could adjust your billing date to ensure a smooth delivery. We truly appreciate your satisfaction with the compound and your results.

Rated 5 out of 5 stars

The company is very responsive and…

The company is very responsive and affordable I'm thrilled that they are servicing Florida

August 6, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi ,

Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Got my order faster then expected. Felt like they really cared about my needs.

July 30, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Paul,

Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.

Thank you for choosing Brello Health. We look forward to continuing to be a part of your wellness journey.

Rated 5 out of 5 stars

Great experience and great results

Great experience and great results. Thanks Brello!

July 31, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi ,

Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.

Rated 5 out of 5 stars

Love Brello so much!

Love Brello!

August 5, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi ,

Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.

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