Breville Reviews 12,261

Long wait (about 2 hours) but then a speedy, polite and successful resolution.

Friendly, knowledgeable support.

My teamaker was not fixable and is outside of warranty - i use it everyday and have probably made 1800 pots of tea with it, so i am not that upset that it stopped working - i appreciate the 25% discount on the replacement i ordered.

Thank you for listening to my issues, and for being so willing to work with me. I appreciate receiving a replacement toaster oven which has had no significant glitches so far. I also appreciate your receptiveness to some observations I made about how to work around some of the issues I had identified associated with toasting and oven temperature. Your team has been so respectful and so willing to help. Very much appreciated.

I received excellent customer service and a great response and guidance to my questions, which made me enjoy my Bambino Plus even more.

She guided me step by step, making the process easy to follow. I am so happy because I don't have to replace it with a new one.

The lady was very pleasant and understanding in helping get everything done. It takes a little longer with the elderly and she didn’t appear to be in a hurry to get rid of me.

The item shipped damaged. We got a new item shipped to us within days. Thanks.

Resolved our issue and machine is now working great.

Prompt response, polite and helpful

I bought an expensive toaster in Dec 24. It never worked as well as my son’s one of the same model. I finally called Breville today to express my frustration with the toaster. The company is sending me a replacement next week. What excellent customer service. I wish I had called them ages ago!

Talk to a person. Not a menu. Or AI. A PERSON.

Having issues with the InFizz and worked with me to troubleshoot and get it replaced. Email slower, but text chat was very long wait so recommend email.

I am really impressed with how Breville handled my air fryer issue. Most companies don't take any responsibility for issues but Breville backed their product and supplied me with a new air fryer due to the defect. Thank you Breville!!

I sent in a support request for my Barista touch, it was acting strange and had lost steam. I received email responses and was able to communicate back and forth very easily. The video conference call to actually View and diagnose the machine live was very helpful. To be able to work through steps to show to the company that there was an issue and what that issue was very specifically. Customer service is very friendly and very accessible.

Started off rough but ended well thanks to great people like Heather and Vincent. I am a long time Breville customer and will remain one. Faith restored.

I believe the woman’s name was Faith and she was extremely attentive and polite in the exchange I had with her on the telephone.
I so appreciated having somewhat there to answer my questions and to address to concerns regarding the warped
Pan

Was able to get a solution quickly

Great experience talking to the lady. She was very knowledgeable and helped solve our problem well! Also very kind!

Exceptional customer ervice in finding the spare part I needed, extemely patient and courteous service.

Quick painless assistance. Staff was courteous and professional